Check-in, reception area, breakfast Saeed was very welcoming and helpful

Rooms were not serviced properly (not cleaned everyday, towels or soaps missing...)

Staff went out of there way to meet my needs, and I did make some special requests. Hotel was also being used to house local refugees from the North while I was there and the level of care and compassion of all of the workers towards the refugees was beautiful to see. It really added to the environment in a positive way. The staff were able to meet the needs of both tourists and longer term guests. There is a warm and friendly atmosphere and a real attempt to make sure you are a satisfied guest -- this seems to be a very big ethic.

Minor things -- but I attribute them to the overall situation, but net, this was a positive experience.

Lady Stern Hotel is an excellent property. I was actually there 12 nights as I was part of the Lev Haolam tour for seven nights prior to this stay that I booked on Booking.com. They let me continue my stay in the same room even though my first room was an upgrade from the room I booked on my own. The breakfast and dinner were very good with great variety and an incredibly large, attentive staff. Housekeeping staff were always on the job, the hotel rooms and public spaces are immaculate. The personnel at the desk were always present and very professional. I particularly received so much assistance from Rama. She helped me with an issue I was having with a reservation I had made (nothing to do with the hotel). I had an incorrect phone number so she helped me contact them. The next day I was back because they answered me with an email in Hebrew so, Rama had to help me again. Such a lovely, patient young lady. This was my first visit to Jerusalem and I’m very pleased with my stay.

The only thing that concerned me was that there was little room for taxi pickup and drop off in front of the hotel. There was a sort of cutout but it was always taken by buses and vans.

From the moment I arrived, I was greeted by the warm and friendly smile of Saeed at the reception. Saeed not only made the check-in process a breeze but also took the time to show me around the beautiful hotel and provided me with all the information I needed to make my stay comfortable. Throughout my visit, he generously assisted me, making me feel like an absolute queen. The building itself is a masterpiece, boasting stunning architecture and a charming ambiance. The elegant and tasteful décor added to the overall sense of luxury and sophistication. It is evident that the management has put great effort into ensuring a well-lit and inviting atmosphere, which only enhanced my stay. The location of Lady Stern Hotel couldn't have been better for me. Its proximity to the central bus and train station made it incredibly convenient for my travels around the city. As for the breakfast: the wide variety of dishes catered to all tastes, and the food was of a good quality Lastly, I want to express my gratitude to Rama, the lovely receptionist I met during my stay. Her genuine warmth and helpfulness were truly appreciated. I promised her I would return, and I will definitely keep that promise.

Everything was just perfect from the lovely staff at the reception to the manager and the waiting staff at the whisky bar to the amazing location and the spacious comfortable rooms. The food was cooked perfectly I had salmon and vegs for dinner and the breakfast was varied and of fantastic quality. Everyone were polite and no request was an issue (I have specific dietary requirements - all were answered with ease). The room was specious and a lovely gesture was the complimentary delicious dates, chocolate, fruit and water. The room was super clean and the bed was top notch and super comfortable. This is the third time I have stayed at this hotel in the past 6m and this is certainly my hotel of choice when I visit Jerusalem.

nothing - I loved everything - the hotel is fantastic!

The location is excellent. It is close to a light railway station that takes one directly to the Old City and is one stop away from the main train station. Check-in was very smooth. The young gentleman behind the reception desk was very friendly and helpful. Breakfast was excellent. Saturday evening I had dinner at the hotel and the food was also very good with a lot of choices to cater to all tastes. The serving staff were very friendly. The restaurant and bar serve very good wines. The bathroom was very spacious.

The lobby and restaurant are nicely decorated. Some art on the walls of my room would also have been nice.

The location was excellent for our purposes - a tram stop right by the hotel that could take us everywhere we needed. The market and a grocery are close. The breakfast was excellent. The room was very nice. We also liked the interior design.

The doors in the sabbath elevator closed even though one of us stood between them and hit him - it seems there's no sensor preventing door closing if someone is entering the cabin.

The hotel staff was helpful and very nice. The room was tidy. The location of the hotel was a walking distance of about 20 from the center.

1. Anyone interested in staying at the hotel between Friday and Saturday, and who does not observe Shabbat, should take into account that everything around the hotel is closed. It is necessary to travel by car or order a taxi. 2. Pay attention! The hotel bar does not have a menu at all and it is impossible to know what is in the bar and what is not, and in the end what the costs are. We told the hotel staff but note here as well.

Modern, nicely appointed hotel in an excellent location. Rooms are small, but meet needs. Very comfortable bed. Great shower. The complimentary bottle of wine with a platter of fruit and nuts in our room when we arrived was a nice touch. Breakfast is cafeteria style offering a wide range of foods: fish, salads, and various egg dishes in addition to pastries, fruit, and cheese. Not gourmet but more than sufficient. Light rail train runs in front of the hotel with a stop just steps away, providing easy access to Old Jerusalem in one direction and the Holocaust Museum in the other, without the need for a taxi. The hotel appears to cater to tour groups- a number of them checked in during our 5-day.

Recommend a coffee/tea station in the lobby and light meal/snacks available for purchase, especially during Jewish Holy Days and Shabbat, when all restaurants and grocery stores are closed.

Great location - everything within walking distance, comfortable and clean rooms (for light sleepers: matress was comfortable, room dark, ac) and very friendly and attentive staff. had to check in early and check out later and communication was great. Breakfast buffet had a variety of fresh dishes. Everything was clean and well organized, nothing to criticize.

Nothing