The hotel proprieter went out of his way to make us feel at home. We arrived early and he gave us a room to rest in, which was very kind of him to do so. The kitchen facilities had everything we needed and tea coffee milk was provided. The location was very good, with plenty of cafes shops etc and within walking distance of the Jaffa gate. Easy access to Trams and the Train and bus station about 4 stops away. If your arriving by Taxi the Ibis hotel is in the next street so you could ask to be dropped off there as Jaffa street is not accesible by taxi. The Jaffa gate is a 10 minute walk away. The Hotel in my opinion is clean and comfortable and good value for money.

There are two flights of stairs if you are staying on the top floor. Which was fine for us. Just be aware there is no lift.

Nathan the owner is the most helpful and kindest hotel owner I have come across. He allowed us to use his washing machine & dryer free of charge, he had the fridge stocked up for his guests with milk, eggs, butter, oil etc and we were able to use his kitchen to cook. When we booked a wrong bus trip to Eilat, he rang the company to try & sort it out for us. His hotel is right off the main street with our balcony looking onto Jaffa Street, the location was brilliant, also beside the tram. His hotel is very clean and although our room was a little small, that didn't matter to us, as all the plus out way this only thing. I would highly recommend Kaplan Hotel to others, esp girls travelling on their own. Thank you Nathan for all you help. We loved staying at your hotel. Samantha and Frances from Ireland

Nothing to report

Somehow I reserved a smoking room by mistake, but the hotel quickly honored my email request to move to a non-smoking room. My flights were also cancelled, forcing me to miss a day off my trip. Again email to the hotel to make sure they kept my room worked perfectly. I also had an early morning check out so that I could do a tour and the hotel staff stored my bag for me until my return. Location was right off Jaffa Street and only 10 minutes walk to the New Gate of the old city.

Given my late arrival and early departure, I only got spend about 6 hours in the hotel.

The owner is probably the nicest hotelier I have met on all my travels. Upon check in, he sat down with us in the kitchen with a cup of tea to explain a few things about Jerusalem, which was a great way to start the trip, and he couldn’t be more helpful, arranging an airport shuttle for us when we came to leave (we flew out on Shabbat so public transport wasn’t an option)

The only negatives - and these are so small that it didn’t in any way affect our stay - were the mattress was fairly hard and the bathroom felt a little impersonal at times. However, if the only complaints we had are these, it shows what a good little hotel this is!

Great location to visit Jerusalem (old town as well as jaffa road and the market hall all within walking distance). The host was very, very kind and nice and also have us good advice on how to visit mount olive. We loved that the tram was so close and that we could easily walk to old town. The owner also let us leave the luggage in the hotel for a couple of hours after our check out which was very kind.

The room was a bit small (had to fit the luggage under the bed :-)) and the walls are not very thick, but you can hear other guests sneezing in the neighbouring room.

The location was excellent. The manager and cleaner were friendly, helpful and welcoming. The room was clean and comfortable. You could use the communal kitchen. Wifi was free and excellent.

The room, bathroom and bed are small and basic with only space for one petite person. The view was of a derelict building. There are lots of stairs. Be aware of this if you have heavy luggage. It is noisy due to location and can hear people in the corridors and in the next room speaking as well as opening and closing their doors.

The hotel is old but it is well-maintained. There is a kitchen in the hotel which we used to make simple meals and tea. The location of the hotel is excellent. There are many eateries and shops nearby. The old Jerusalem city is 10 mins walking distance away. The owner is very kind. He even gave us some small gifts and was always willing to help. We really felt the hospitality.

During our stay, the adjacent building is under renovation, so it was quite noisy during the daytime.

Basic and small room but clean with an en suite shower and toilet, TV, Aircon and a balcony. No food but loads of places very near including Machneh Yehuda. Close enough to hear the entertainment from Kikar Zion at the end of Ben Yehuda but good enough double glazing to almost completely block it out.

Nothing much really not to like. Does very much what it says "on the tin" - nothing fancy but location is perfect and value for money is excellent.

Nice hotel in the heart of Jerusalem with easy access to sights, restaurants and shops. The room was clean, easy check-in, Nathan (the owner) was very lovely and welcoming. Since my friend was sick, Nathan extended our check-out time without hesitation. Thank you, again, Nathan for this and helping us get to the train station! I would def stay there again.

We only stayed for one night and really had all we needed, so no negative points :)

Stayed there for 4 nights. Exceptionally good location, 10 minutes walk from Old city and Mahane Yehuda market. Clean and bright room for three people, with a fully equipped common kitchenette. Can't find enough of good things about the hotel manager and owner Elly who was very helpful and patient. Intelligent, affable, accommodating, friendly man with witty comments. Once again, great appreciation for Eli who treated us like family and makes us feel like at home.