The hotel has a great location very nice beach very nice pool area.I think it is the best location for beach and ocean.It was really windy when I was at cancun but the ocean was very nice.They have very polite and friendly staff and helpful.The hotel is much nicer than it looks in the photos.

there is no transfer organisation from airport to hotel.There is too manypeople calling taxi outside of airport from the rate 180 american dolar to 45 american dolar.This kind of hotel should organize transportation.My room was at ground floor I pick it because it says it is with balcony yes it had a balcony but it was almost below ground level.But overall it was a nice big room and very clean.

All about the beach and its location. If you want a peaceful private beach minutes from your room, it delivers. Sun loungers and location are all great. Staff helpful. Would recommend for a short stay.

Breakfast was disappointing. As with all resort type hotels it is good to move on (from the hotel zone and Cancun) ,if possible, to get a real experience of Mexico, locals & culture, otherwise all you'll see are fellow tourists.

Beautiful hotel, great location, clean comfortable rooms and the beaches were stunning and clean. Area very secure and felt safe throughout trip. Breakfast buffet was really good with great selection. Restaurants onsite really good. The concierge were very helpful with arranging taxis. Spa treatments and spa staff were fantastic. Covid precautions were good everyone took it seriously and the complimentary antigen test was great.

Have to pay extra for a room with a balcony even if you pay extra for a room with a view which defeats the purpose. Reception staff were very slow and seemed to have no sense of urgency which was bizarre as all other staff were extremely helpful, efficient and great especially concierge, restaurant staff and cleaners. I had ordered a birthday package through the hotel which arrived late and only after I chased up with reception who seemed uninterested along with other issues we had. Bathroom was a bit outdated and shower made funny noise when turned on. WIFI outage 2 days during trip didn't help but prior to that WIFI was very reliable.

Lovely beach facing and outside spaces. Large pool with jacuzzis in the surrounds. We were impressed with the cleverly landscaped gardens with a second pool and a great bar and restaurant with views over the sea. Food consistently excellent and nice staff

Low spec accommodation building. It was like the surrounds had been beautifully upgraded and the rooms with poor glazing and no balconies had a low grade feel. Spartan! Our bedroom had ugly sound proofing panels and a lopsidedly hung TV. Noise from busy highway but it did have a superb view.

nice people at reception upgraded to a beach front room, very nice and efficient personnel all across, exceptionally good food for a hotel, the beach is one of the best in Cancun

Americans without consideration for others with regards to covid measures such as wearing masks or keeping safe distances, nor following hotels rules. And it was nort a few 90% did not wear face masks nor followed rules.

great location, clean beach, friendly and helpful staff.. what more could you ask for! The breakfast buffet changed daily and was of a high standard with something for everyone and staff that couldn’t do enough for you. Only stayed for 4 nights, wish we had stayed for more

The property is very well maintained and extremely clean. The staff is as friendly as it guests. The views from the ocean view rooms is simply breathtaking. The restaurants are all delicious. The beach is sargasso free and all amenities are five stars. The staff is so personable and willing to go above and beyond to make you feel special and welcomed. The rooms are ample and with all you need. Fridge, nespresso machine, tea kettle. The included breakfast is delicious with lots of choices including gluten free. The view from the Caribbean Restaurant is simply spectacular, right by the beach. Enjoying a cup of coffee by the beach in the mornings is priceless. We enjoyed our stay so much we are thinking of coming back soon.

Nothing. Everything was so perfect.

Rooms are cleaned every day thoroughly. Breakfast is awesome, beach is clean and there's almost enough sunbeds for everyone. Pools are heated and clean, great for evening soak. Staff is so polite and helpful.

Rooms are outdated and all furniture saw better days. Restaurants food is bland. Also one giant roach decided to drop dead in from of our room door one morning which freaked me out, but they fumigated the very next day. It's Mexico so that shouldn't be surprising

The hotel has a great location, a nice beach, the food is really good. They have a great staff very friendly, polite and helpful. They clean every day your room I loved that!

Everything was good for me, my only complaint is that they don't offer a shuttle

The hotel works with a concierge which was very attentive! The beach side is extraordinary. The best in cancun. Besides the hotel offers some watersport activities free of charge. And, the facilities are great!

The staff at breakfast could have been a bit more attentive. And, their delivery time concerning personal requests is way longer than being promised. There was a malfunctioning in the shower. They fixed it quick. But, in our opinion they should have checked the room for any issues right before our arrival