Large Spa area, friendly staff, beautiful lobby, shower installation in room

Some areas oh Hotel a little bit worn, small breakfast selection

the free access to thermal swimming pool is a real plus. hot water and bubble massage into the swimming pools are very relaxing

the price does not include the bathrobe to access the swimming pool so i went with just the large salviette. but price of room is very competitive so is acceptable no bathrobe.

The food in the restaurant was very good and the staff was exceptionally nice.

staff were so nice welcoming and helpful. a bit out of the centre but perfect for a relaxed stay. food was decent and service amazing. would def stay again

The swimming pools, the interiors, breakfast

you enter into a time capsule, you are literally in 1960 and the termal water is very nice

the hotel has a lot off potential, it requires a big investment to update its infrastructure and premises. for the price paid this should have already been done, long ago.

The pool temperature was very nice. The food in the bar by the pool was good as well. Biggest plus of the hotel was the staff, who were generally very helpful and friendly.

I'd break this down in two parts, as the one is more of a fault of the hotel than the other: 1. The hotel, and actually the entire town of Abano Terme, essentially caters largely to tourists aged 70+. That's as such not a criticism, but something others should be very aware of, as the hotel caters to the preferences of this age group and you might quickly find yourself out of place if you're not part of this group. 2. However, that doesn't excuse the lack of standards in some areas. Just because your clientele is older doesn't mean the facilities and standards need to date back to the time when they might have been with you the first time. Things are generally clean, but old. This relates to the décor (I guess a matter of taste), but also to things like air conditioning (which sounds like a jet engine), Spa facilities, garden equipment etc. Something that should be improved, no matter the age group you're targeting, is the breakfast: both choice and quality is poor. How is it possible that, in Italy of all places, the only coffee available is the mediocre brew from a customer operated machine?? Similarly, you must be able to provide something better than the very basic cheese and charcuterie choices on offer.

Good thermal springs in the hotel, lots of pools, hot water. A hotel with a history. Good location, you can walk

I must say right away that the hotel does not deserve 4 stars at all (as well as due to its price). Maybe once many, many years ago, but not now. My experience of staying was negative. I'll start with the main thing: cockroaches were running around my room (and HUGE COCKROACHES!). I have never met this in any hotel with fewer stars. I didn't expect to meet this in a 4-star hotel at all. The next morning, I asked to leave a day earlier than I paid for, and to return the money for that one day (it would be nice to make a refund for a spoiled night, but I barely managed to return it for an unused day). I spent a lot of time trying to persuade you to return my money due to poor service and non-compliance with standards. As a result, I was refunded only for 1 day, not taking into account the Booking commission (although what do I have to do with it? This is not my problem), but I did not argue even more, because my time is more valuable, and the rest remains on the conscience of the hotel. I want to appeal to the owners of the hotel: I pay money for my comfort and my safety, so I choose and am ready to pay for the appropriate service, and not just an "iron bed in a hostel". The problem is not so much in cockroaches (which later, as it turned out, are a common thing in this hotel), but in the unwillingness to correct the situation. Otherwise, in general terms. The room in the photo looked much bigger. There is no shower partition in the bathroom, as a result of which the entire bathroom floor is flooded with water. Also, there is no shower as such, there is a hole in the floor and you need to lay out the "curtains" every time. The staff is pleasant and responsive, but right up to the moment when you ask to make a refund for poor service, they tried for a long time to shift responsibility to anything and prove to me that a refund is impossible. The WiFi worked from time to time.