The staff at La Vecchia Cartiera was very personable and made checking-in a pleasant experience. We arrived on a drizzly night and had had a slightly stressful drive. The person at the front desk oriented us and gave us a few easy to reach - walkable - suggestions for good dinners. The hotel is large, since it's in an old paper mill, but did not feel impersonal. Breakfast is included in the price, and it was fresh, including some local jams and good bread. Would have liked to spend more time exploring Colle di Val d'Elsa, as the town looked quite pretty.

Parking is a little hard to find in the town due to Limited Traffic Zones, but the property has underground spots available for a reasonable price. The sign with the hotel name on it could be a little bigger - we missed it the first time we drove by on the drizzly evening.

Superb position at the bottom of hill housing a historic city with easy links to major roads, very well-appointed rooms, modern bathroom, very good breakfast until 10. We did not feel rushed even though we had it in the last half hour and were also served excellent coffee from the bar. Kindest staff one can imagine, helping us repark our car in the hotel's underground garage. Also provided plenty of information about the site, restaurants, as well as useful directions to and information about parking at our next destination.

We booked our stay very late so could not really pick the position of the room, which was street-side and a little noisy.

In a good location with plenty of bars and restaurants arround. Aged with charme but in good condition. The breakfast was amazing. Everything one could want. Awesome kind staff, very helpful.

The carpet in the elevator needs an urgent desinfection or should rather be removed and replaced with parquet. The smell was very bad inside the elevator.

The personnel is super friendly, they really want you to feel like a guest at home. They will do their best to let you have a good stay. Breakfast personnel brings you coffee.

The hotel is old. You notice that on a lot of things. Don't confuse this with not being maintained, because it is maintained properly and staff listens to complaints. Also, the breakfast items don't always seem to be able to catch up with the amount of people, which might leave you stranded waiting for new items to arrive.

Location, comfort, convenience was all great. Would stay again if I was in this neighbourhood again. Got some good advice on the Via Francigena path as well - how to avoid walking on the highway. The path suggested was a delightful stroll beside a stream and waterfalls.

A little expensive. As peregrines on the Via Francigena, it was expensive.

We were able to check in early as we were doing a walking holiday. The receptionist helped us locate the swimming pool and supermarket which are both nearby. The hotel has a great view towards the upper part of the town...so picturesque.

Our mobile phone charger did not fit the connection in the room. Luckily there was a connector that worked in the hall.

Elisabeth at reception was lovely helping me despite a late arrival. Gracious and kind, as were the other staff. The building has character and the location quite yet central.

Bathroom could do with an update: dripping taps and flimsy shower but it sort of worked ok.

Arrived here after spending the day in San Gimignano. Very friendly welcome, room for three adults spacious and beds very comfortable, Very good free breakfast and excellent coffee. Hotel has its own private parking for a small extra fee. Nice view from our room.

Decor a bit dated but charming all the same. Private garage a bit difficult to access due to one-way road system. The town is fine for an overnight stop but is not especially attractive.

A very relaxing stay! I arrived a bit late but there was late check in available until ten which meant I didn’t have to worry. The lady at reception was super and very kind and helpful. Cool aircon rooms with good shower and bed - slept like a baby! Great location within close proximity to lots of restaurants. Would recommend for an easy and hassle free stay!

The upgrade of my room, the breakfast, the very nice staff when I arrived... :)

It was a bit difficult to find a place to park my car. It could be nice to have the info before to arrive that the hotel can host the cars too.