The facilities are kept to very high standards. The pools are amazing and the location is superb, as it's located in a prime spot in Lacco Ameno. Breakfast is good, with plenty of options to choose from.

There was no wi-fi in the room we were given and when we asked about it, the staff at reception simply said that they would ask the engineer to fix it. Unfortunately, that never happened and we didn't receive an apology or were offered to change room. Slightly disappointing for such a nice hotel.

I loved the room, so beautiful and large. I felt like I was really relaxed and at home. The view was great overlooking the pools. The staff are very helpful with my limited Italian. The bathroom was very large by European standards. I loved opening the bathroom window and letting the air and sun in while getting ready. We had a little patio the sit and watch the sun rise and this truly beautiful island come alive. The people around town are very welcoming and get to know you. The termal baths are relaxing and the spa services are top notch. The weather was consistently good even though it looked like it was going to rain. I was able to lay out and enjoy the sun. I will definitely be back and stay for longer

Not this resort's problem, but the beds are typical Italian beds (harder than American beds). The third night my back got used to it and didn't hurt anymore.

The hotel has very beautiful, spacious and green territory! Lots of pools, which are open till 20:00, great gym. We had free upgrade for our room for some reason, not sure why, but thank you! Nice breakfast and generous time slot for having it:) Clean room, comfortable bed, polite and professional staff. Located in Lacco Ameno, which is a good place to stop on Ischia, very peaceful.

We loved the elegance of the surroundings and atmosphere, the location, the mix of thermal and seawater pools, the poolside snack and drink bar, the staff and the restaurant. We would stay there again in a heartbeat!

The only problem we had was with the room air conditioning, and it was difficult to get effective help on that. Although someone did come out to the room our second day, it was still not resolved. It got a bit better when we switched it to a different setting.

The hotel is an oasis of comfort, the staff are exceptionally attentive and professional, nothing seems to be too much trouble. The facilities are very comfortable and the external pool complex and thermal gardens are absolutely wonderful and indoor pools Marina even when the weather is great it still easy to enjoy yourself. Dinners and breakfast in the hotel are wonderful and the bar and lunchtime offerings are available also.

Is a little bit of maintenance required in some buildings especially pool complex, but it is the end of the year so this will probably be done over the winter. The outside pools are also prone to gathering insects and plants etc. probably given the time of year and the little bit more attention to them and not just cleaning them once a day, but otherwise no complaints at all

lovely to have the spa experience with the different pools. all staff were polite and helpful. the location was good and everything was clean and tidy.

a small niggle- a like to be eco friendly so would leave the do not disturb sign on my door as didn’t need new towels everyday or my bed making up however when I returned for trips out the maids had been in to change and tidy.

excellent

The pigeons are annoying and unwelcome at breakfast table. Also annoying that wait staff starts setting up for lunch an hour before breakfast time is over! Breakfast is excellent but breakfast guests should not feel rushed. My stay was wonderful and I look forward to my next visit.

Amazing staff, so kind and helpful. The breakfast was really good and the facilities were very nice. Great location, we were able to walk to food, drinks, and a beach.

pillows were very hard and uncomfortable.

Quality hotel who's breakfast was extensive. Early season so staff were bedding into their personal roles so there was circumstances where we were asked several times the same question however , overall they were very good . Didn't eat there in the evening because set meals do not suit us .pools were excellent!

Very little really .

The resort is fantastic! The rooms are lovely and clean, the Spa is amazing, the thermal park is so beautiful.The food is amazing! Great breakfast too. The staff incredibly helpful and always kind and friendly.

According to the choice of the rooms sometimes they can be small.