Even if on the website and on booking they specified they offer a shuttle service 24h and that was one of the main reasons I booked this hotel, they didn't offer any shuttle and sugested me to take a taxi. When I wrote them to update the shuttle bus schedule on their website and on booking for the clients to be correctly informed, I didn't received any feedback. That is very unprofessional for a 4 star hotel.

We had the Superior Double Room for the last night of our trip and it was perfect. Very spacious, clean, comfortable bed, and a huge hot tub in the room. The staff were all very friendly, and checking in/out were a breeze. If you have an early flight from Bergamo then I definitely recommend this place as you can walk to the airport in about 15-20 minutes.

That we had to leave...

I decided to book this hotel, because I had an early morning flight, so I needed my accommodation to be close to the airport. Room is very nice, clean, with very comfortable bed and pillow. Bathroom is very spacious. Airport is maybe 20 minutes walking from hotel.

Because airport is nearby, it might be loud because of planes flying around (I sleep with ear plugs so it didn't bother me). Light system in the room is a bit complicated, because you have different buttons for different lights, so it's hard to hit the right one.

This was the perfect location for us to stay the nights before and after travelling by plane. The airport is a 20-min walk and the hotel also provides an airport shuttle. It's a 30-min walk to the train station. Our room had a jacuzzi bath which was lovely! The bed was comfortable enough and there was a mini bar in the room.

The breakfast wasn't very good unfortunately. The shower leaked onto the bathroom floor.

Conveniently located, clean, comfortable and friendly staff - Met me after a late flight and checked me in quickly. Very comfortable remote control for the lights next to the bed. The red lighted bathroom was a delight! Special thanks for the bottle of Berlucchi in the room fridge. It was just a super bonus after an exhausting trip!

I don't even know what to write here. I was satisfied with everything.

Just a 5 min drive from Airport. If you have manageable baggage you can even walk to this place. So close to the airport still in a silent place. The room was super clean. Extremely comfortable bed. The room had a jacuzzi (which we did not use). Elevator to take upstairs, 24 hours reception so late checkin was not a problem.

We had booked for a double room with kitchen. But we were given the "King room with Spa" (which is actually a free upgrade). Though its a higher grade room, we specifically had booked a room with kitchen facility. It was quite disappointing that they by mistake gave us the higher grade room (without kitchen). Next day the staff apologized for the mistake and offered a free airport shuttle ride (which is usually EUR10). Their airport shuttle closes before midnight. So we had to take a shared taxi (they charged 20EUR, but a nominal price should have been 10 to 15EUR). So watchout in case you take a taxi.

Staff was very friendly and helpful! The room was great, spacious.

There was an issue with the bubble bath (which was an extra charge of €40,-): there was some dirt in it when putting the tab on. This made us no longer enjoy the bath, which we were looking forward to use and relax. We mentioned this to the reception upon check-out. They thanked us for mentioning it and apologized, but would be nice to compensate this inconvenience in a way. The parking underneath the hotel was quite narrow and steep. I was lucky to have a small car. There is a coffeemaker, but no pads. In the reviews I have read you can buy them at the reception, which is a bit annoying if you pay almost €200,- per night! Besides that a good filled mini-bar.

The room is big and modern. The bath also. It is very clean and in the room you can find waterkettle and a capsule machine. They have a airport taxi for a small fee. That was very convinient for the early flight we had.

It would be great if there would be 2 capsules for coffee in the room, not only the coffee maker. But you can buy the suitable capsules from the lobby.

Room was very modern and bed was very comfortable and good location for airport.

I’m the advert it said sound proof room, this was not the case and you could hear every plane taking off. Breakfast I don’t think was the best for the price. Given wrong information for the bus service so had to wait an hour for the service. Went back to hotel and another staff member was on who gave me the correct information.

Rooms were very spacious, equipment was luxury, staff was very friendly.

Breakfast was unfortunately very poor. It is not appropriate that the hotel on such high level with rooms and service has a poor breakfast, where you need to eat with plastic forks and knives on a plastic plates. Also the selection of the food is limited and the same every day.