Hotel Borbonico di Pietrarsa

The staff provided me with solutions to any needs, even if beyond the ordinary requests. And I have to admit I asked for a bulk of extra services. Furthermore, the cleaning of the facility was accurately carried out. A pleasant smell always welcomed me when I came back to my room. The room boasting adequate furniture was huge and comfortable. Additionally, the location offering an astonishing view of the sea was convenient. Moreover, the garden with several swimming pools were paramount! As a consequence, I will come back there and I suggest it.

Nothing to report

The location was excellent for visiting Pompeii, Vesuvius and Naples. The staff were fantastic, very helpful and pleasant

It’s a bit tired and the pool was closed which wasn’t advertised!!

Warm and friendly staff, available to support for any big or small need

Wi-Fi on the Terrace next to the swimming pool

Receptionist was always smiling and pleasant

Hotel needs a revamp in common areas. The emergency exits opposite our door was blocked with rubbish wood etc. No fridge in room. Bunk bed for kids.

It was clean

I didn’t like that the owners of the hotel are shouting up and down the stairs all hours of the day, they are walking around and since there are no weather strips under the door you can hear ever single thing happening on every floor of the hotel. I didn’t appreciate that although there was air conditioning available for extra charge, once we decided that it was worth it it to pay to use, there were no instructions or remotes to turn it on and so we couldn’t even use it if we wanted to. Also the toilet chamber overflowed every-time it flushed and sprayed water all over the bathroom until the toilet bowl refilled. Additionally, the location was extremely poor, we had to walk 3 miles towards Naples until we were able to flag down a taxi. We had to find other accommodations for these reasons, therefore I wouldn’t stay again, or recommend to anyone.

I am happy we decided to leave the hotel and find somewhere else to stay

Just like everyone else reviewing the hotel we were surprised by the extra fee for using the pool. On top of that the pool were full, and we couldn't enter the pool area if we wanted to. After checking in we were informed in a message in Italian that we had to pay an additional fee for using aircondition in the room. I regret not reading the reviews from other guests before booking the hotel. I am surprised booking.com allows hotels to advertise with facilities where it isnt clearly stated an extra fee is charged for use of air conditioning and pool.

No stuff include receptionists ware a mask, no Covid 19 protection. Room was cold because radiator was out of order.

No stuff include receptionists ware a mask, no Covid 19 protection. Room was cold because radiator was out of order.