The location was good. The staff were very friendly. It is a value for money hotel with everythihng being satisfactory and clean without being a 5 star property. It is not a new property but very comfortable and a good location right at the end of the main street which is good because it wasn't quite so mad with crowds.

Considering the price and the hotel's age, I wasn't really unhappy with anything.

Breakfast was great and the Staff were really helpful. The manager was really well organized and pleasant. The rooms were decently sized. The pool was modern looking and warm. They also had a singer that did really well on one of the room nights. The location was perfect for walking to nearby shops or to the beach.

I felt like the dinner was underwhelming. Many of the customers staying there were British, so it seems as they tailored the food to their taste. I also did not like that they charged for pool towels. The shower was also very small and we had issues with the lights turning off in one room if we were using a plug in another room.

The location was absolutely superb! In walking distance to the port, bus stops and restaurants. The staff on the front desk made our stay even easier for us as they were so helpful with everything. We arrived a little earlier than the check in time, but the staff were very accommodating in letting us leave our bags and use the pool whilst we waited for our room, which was also ready an hour before the usual check in time. Breakfast in the morning was great, with a wide variety of pastries and cooked food. There is also a pool on the first floor which was ideal for us on the hotter days. Room size was perfect with air conditioning.

Shower was absolutely tiny without any lighting.

Fantastic location right in the centre of Sorrento - a good breakfast set us up for the day. Lovely pool where the staff were pleasant.

My wife and her friend were stuck in the lift for 45mins. The reception staff were not really that interested in making sure the ladies were OK. A maintenance man came after 40 mins and thankfully the ladies were released. When we spoke to the front desk we got no satisfaction and management were never available. We were not looking for any compensation just an acknowledgement of the situation would have been fine.

I wouldn't be deterred by any negative reviews you read about this hotel. We have just returned after a two week stay, and would definitely return. The location is excellent, within walking distance of everything you need in the town. There's a supermarket next door, Marina Grande beach is an easy ten minute walk on the way down, and a cheap, regular, local bus will bring you back up if you don't fancy the climb. All the shops, bars, restaurants etc are easy to walk to, and on the whole, the food in the restaurants is excellent. Our rooms were a very good size, spotlessly clean, and had balconies with stunning views over the bay and Mount Vesuvius. The rooms were quiet at night, with no noise to be heard from the road below or any neighbouring rooms. Breakfast consisted of a vast array of choice, was plentiful and of good quality. The dining room was expertly managed and due to the efficiency of the staff, supplies never ran low. Without exception, every member of staff we spoke to was polite, friendly and couldn't have been more helpful. I won't hesitate to stay again in the future.

Room was large, and it has been cleaned and tidied everyday which was very good. The hotel was very clean and neat in general which I liked very much. The breakfast was good. The staff at the lobby were helpful and nice. The staff at the pool bar were very helpful and nice too. Thank you and keep up the excellent standards you have.

Variety of food in display in breakfast can be improved. The food menu at the pool bar can be improved. I think you can also improve the rooftop and create a chic & nice environment there so the people can go up sit or stand and watch around the beautiful scenery of Sorrento and enjoy some chat with friends and sip on their drinks.

i loved the location and the lobby was fantastic. The pool area was a nice place to relax and I forget the guys name that was at the bar everyday there but he has a ponytail and was very friendly and accommodating! Tonini (I may have spelled his name wrong) the Maitre D, was amazing and after 4 lovely mornings with him I was sad to say goodbye. He helped guide me when the front desk staff was busy, he also gave us the best dinner reservation suggestions and he was just super kind and friendly. The front desk girls were very nice too. All in all, it is a great place to stay with great food and a really nice breakfast spread that is included. I would go back just to see my friend Tonini ❤️

The maids could do a better job. They left dirty dishes in our room. They didn’t replenish the toiletries and toilet paper enough.

Great location! Able to take day trips to amalfi coast, Capri, Vesuvius, farms. Walkable city from the hotel. Friendly, English-speaking staff. The night shift desk person even followed us to the train station on a motorcycle to let us know that we had left a bag behind!

Bed was a bit hard

The location of the hotel was great, the breakfast was good too (better than Conca park), the sunbed area had plenty of sun. Friendly staff :)

The windows were quite thin in our room and we could hear traffic from the main road up til 2am some nights. The beds were really hard, new mattresses could be a good investment for comfort.

Close to restaurants and town centre. Pool was great to cool down

People leaving towels on lounges by the pool stopping others using whilst they were not in the pool area.