The manager worked with us to resolve our upset with the room allocated to us. Half of our stay was in a room so small you needed to leave it to change your mind. The new room was very good, other than the bathroom.

The room we selected per the website was to be a Superiore room. Motel 6 has better rooms. When we tried to pursue other options we were told by staff that those were the rooms allocated to on-line booking services and that there was nothing we could do. They blocked attempts to see the manager. Once we finally got to the manager he arranged to move us to a room that had sufficient space, although drawer space was still totally inadequate.

Location is excellent! Steps away from the town centre, we arrived early and our room was ready which was so good. We expected a room with a garden view but we had a sea view which was so amazing! The room was lovely, very comfortable bed and great bathroom with excellent toiletries. We loved the lift down to the beach club and although the hotel don't own the beach club we were able to purchase a chair for only 16 Euro and had an amazing day of swimming in the pristine water. The breakfast restaurant had amazing views as did the bar, which was perfect for aperitivo. The pool area was lovely which lots of loungers. We would definitely stay here again.

Nothing

The room was extremely comfortable to meet our needs but was smaller than we expected. A little more space within the bedroom and certainly the bathroom would have been welcomed. Bed comfy and beautiful linen. The staff were most welcoming and helpful. Food and service excellent The pool and surrounding areas were lovely- the pool however, was on the small size for the size of hotel. Enjoyed the quiet garden area to enjoy some reading however the permitted smoking was not so great

The size of the bedroom and the bathroom was in the small size, and pool area could have been larger in order to accommodate the number of guests - as mentioned previously Free drinking water and tea/coffee making facilities would have been welcomed

Pretty much everything! The location, the setting, the views, the room, the breakfast room with an unbeatable view of the Bay of Naples, a sense of being treated almost like royalty without it being overdone.

We had a minor issue that quickly and graciously got ironed out: When we arrived, we were issued a room, without explanation, that didn't correspond to the type of room we had booked.

There's lots to like here. - The location is excellent - most Sorrento properties are a steep and/or long walk from the central area whereas the Tramontino is in the middle of it all, adjacent the waterfront & main square. - We found the staff to be very good. Others have down-marked on this point but I think it's a cultural thing - the staff here are aware they are in a classic/historical property and are perhaps a little more formal in their interactions. This isn't California - they aren't going to give you their star signs & stroke your arm. Just my 2c... - The bar was old school - great veranda overlooking the bay. Very good pours. Main bartender & his younger sidekick (Fabio) very professional. Great place to take in the sunsets. - The property has some little used public/drawing/function rooms which were nice to utilize as quiet spots - grandly decorated. - Concierge was helpful in securing reservations - On our request they arranged a car service from Naples Airport - 140 euros each way. High end Mercedes. Very efficient.

Many have commented on the rooms being a bit dated. Well, yes, they are but it's an older property. What could be done though: - our room effectively had a single useable power outlet creating heartache around charging the usual tech stuff. - no kettle/teamaking facilities - they just want to force you to use the pricey room service. We actually purchased our own kettle (15 euros) & left it there. We were there for the week and the cost/benefit analysis was easy... - housekeeping a bit hit or miss but these folks work harder than I ever will so not a biggie - pool closes at 6pm - pool side service is very poor - you have to jump up and down to grab attention for a drink. They just need to be trained to swivel their heads a bit.

Amazing views of Mount Vesuvius and the bay, direct access to beach via hotel lift . Staff were lovely and helpful (most spoke some English). Attached is a photo of the view from our room. We had our 11 year old with us, and had a room with a king bed and sofa bed.

Location and staff were excellent.

Bathrooms need updating

The location of the hotel, the breathtaking views, the long history of the hotel, the overall atmosphere and staff, the breakfast was also excellent.

The common areas are nicely arranged, but the rooms should be updated, at least the curtains and bed covers, which were with torn edges in our room, and the surface of the sofa was also worn. The room had a slight smell of old premises and mold (maybe the weather wasn't very warm yet), but with the balcony open it was not bad at all. Also, it would be nice to have coffee/tea making facilities in the room. All in all, it's the little things that are really outweighed by the overall nice spirit of the hotel.

This hotel is outstanding in every way. It sits on the edge of a cliff overlooking the sea, so the setting is dramatic and the sunset views are spectacular. It is high above the beach, but there is a nearby elevator that takes you down to beach level and to the port where you can get boats to Capri or the Amalfi Coast. The decor of the hotel is beautiful, as is the decor of the guest rooms. There is a lovely outdoor terrace overlooking the sea where one can have drinks. And the restaurant windows also overlook the sea. The buffet breakfast was excellent with a huge variety of offerings. Staff was very attentive. The swimming pool sits in a lovely lush garden area. And there is an outdoor cafe right by the pool where you can have lunch and drinks. The location of the hotel is superb. Within walking distance of all the shops and restaurants and music venues. We love this hotel and would highly recommend it to anyone going to Sorrento. The staff were all very friendly and helpful. The bartender made great drinks!

At this time of year (May), the outdoor pool cafe was only open from noon to 3:00 p.m. The inside bar by the terrace doesn't open until 4:00 p.m. And after breakfast, the main restaurant is not open again until dinner time. So if you want a bite to eat or a cocktail between 3:00 and 4:00, you're out of luck. (The dining times posted in the elevator did not match the reality.) Perhaps when summer comes and the crowds pick up, the dining/drinking opportunities will open up a bit. Please note: this is a very minor observation. No one will lack for dining or drinking opportunities, because so many restaurants and rooftop bars are available just steps from the hotel.

Location is superb being right in the centre of Sorrento, literally 30 yards from the nearest restaurant and lanes. It has a fantastic garden with pool and a snack restaurant all of which is superb. The bar and restaurant overlook the gulf of Naples with stunning views of Vesuvius and outstanding sunsets. Access to the beach below is via a public lift. The staff were outstanding and very helpful. Breakfast was of a buffet type with great amount of choice.

The Hotel is old and a bit dated but still luxurious. The rooms are a bit small with nowhere to sit but comfortable nonetheless. The shower is over a bath with a shower curtain, which made it awkward to use, however it was functional and the water was hot. Getting to the hotel from the airport even with private transfer is an ordeal with narrow roads and manic drivers.