I liked the arcade and pool side cafe. The hotel accommodates families.

It took a very long time to receive our property to our room. It was a holiday weekend, and only two bellmen were working. Not to mention only 4 carts for them to use. The pool was good until 8 pm when kids had to leave, which to me was not making a lot of sense, especially since 21 and older can go to Harrahs and no children were allowed there. We went as a family, so if kids had to end the pool visit, so did we. Also, the carpet in the room was stained and dirty and limited outlets to use and the one we used was messed up

The room was clean and the staff was very helpful.

The Carnegie restaurant is not a very welcoming restaurant. Went for dinner had to wait for the waitress at least 20 minutes to take the order. Food is good but service sucks. Went back in the morning service was better but after you get your food don't need anything else because you won't find anyone to get it for you. Very unhappy with the service in this restaurant. The lights are not plugged into the wall sockets had to plug in myself to be able to use the lamp.

Best hotel in Laughlin from my experience. Cafe is very good, sub shop is very good, late night fast food counter is okay. Shower and bathroom are clean and work good, bed was comfortable, and room was clean. 5th floor has been the nicest I’ve experienced. 6th floor was more out dated, but still very nice compared to other property’s in Laughlin. All of the staff is wonderful, perfect, pleasant and accommodating. Right next door to in and out burger for cheap late night meals, and a convenience store close by for late night snacks. Parking is free and well secured. This is my favorite place to stay in Laughlin, and glad I’m earning ceasers rewards on all my purchases.

Did not like 6th floor room as much as 5th floor room. Elevator #12 smells musky. Paying resort fee is kinda BS, just set the price higher and stop blind siding people with resort fee.

There wasn't a whole lot of people there when we went also we had been given a small room upgrade for a comp of only 11.29$ weappreciated that so very much the attendant that was working the first time I've ever seen a male working the front desk very professional. Very polite and adhering to our requests and have been attentive on his interpersonal skills and his customer service abilities. Keep up the good work.

The fact that there wasn't any nonsmoking rooms but also when I look at the whole situation because we got better a better price for it being a smoking room with a spa which usually I pay a good 25 to 30 bucks for depending on the night.

I love the smoking rooms and the elevators were easy to access and the parking garage was easy to get in and out of and getting to the room was easy from the car no matter what level you have to park on and the wifi is pretty good and for the days we were there it wasn’t a terrible price

It felt old in the rooms like it’s never been updated the bed weren’t the worst but we’re pretty hard and old you would thing for paying a daily 15 dollar resort fee for a pool and hot tub they can at least upgrade the rooms to look a little more modern but i still loved the place and will be back

Talked to tropicana person week before arrival the necessity of connecting rooms because we were traveling with Uncle who is 90 years old. Upon arrival did not have connecting rooms assigned and had to pay upgrade to get connecting rooms. I understand that with the reservation it is only a request for rooms, but when you talk to Hotel person prior to arrival and you confirmed that you were getting connecting rooms and then show up with adjacent rooms is not right.

The beds are very comfortable and the room had plenty of space. I liked how there was a desk area so I could have someplace other than the beds to sit on as well as somewhere to lay my book instead of constantly having to juggle it in my hands. The swiveling TV is also a plus so you can see it wherever you're sitting.

The lighting was very dim, even when sitting right under the lamps. The room and tower we were booked in was so far away we felt as if we ran a marathon to get there. It made our luggage feel like 10 tons by time we finally got to our room. I know there are bellhops and luggage carts we can utilize, but if you don't really have tip money for the bellhop, you feel like a jerk and they won't let you use the carts without a bellhop.

My room was clean. We stayed in the Promenade Tower. We were told the rooms were not updated but it was perfectly fine. The bed was comfy. They have a nice pool area.

Elevators to the Promenade Tower were mostly down. We waited in line for 20 minutes to get on an elevator. Jacuzzi was down. Pool was over crowded with Children. It would be nice to have more adult time to enjoy the pool. No fridge in the room but they will bring you one for 10.00 a night. Really? I did get one, but Come On Caesar's?

I liked the café and the store at Tropicana. The host/cashier at Carnegie cafe named Michelle is amazing. I used to just order the Tex Mex, but she talked me into trying other things and I love all of their food. Very good place to eat on the Laughlin strip and the staff is awesome.

I did not like that there was no tip cup at the convenience store on the property. Should have a tip cup imo you can buy a drink there and cruise the casino without having to wait in the long bar line. Bar service is “Ultra” slow.

The room was large, and the bed was very comfortable. The location was perfect for walking to the venue we attended. Overall, it was a nice room. The registration staff was great.

The bathroom. It looked pretty and clean, but it had a few issues. The shower curtain rod was really wobbly, and we were afraid it might fall. The shower head didn't allow for much pressure, and I had to stay in much longer to wash my hair. The bathroom vent was really dirty. The vending machines were not working on many floors. We had to go all the way to the casino gift shop for bottled water and snacks. It was a bit inconvenient when staying on the 24th floor. I know these are nit-picky things, but when we paid this much for a room, these things should be addressed.