We enjoyed the selection of onsens available and the comfortable, large rooms (we stayed in the Japanese style room). The location is also excellent as it’s only a very short walk to many of the sights in the town.

The check in process was very long. We initially arrived 1 hour early and we’re told to return at check in time (3pm) where we were greeted with around 100 other guests attempting to check in at the same time. We waited around an hour in the busy lobby before we could then check in.. which definitely had a negative impact on our first impressions of the hotel.

There are many different small private onsen rooms in this hotel which is interesting. There is no dedicated shuttle bus, but there is a lot of regular public busses passing close by the hotel, which makes it convenient anyway. There is a convenience store inside the hotel which is cool concept and appreciated!

Nothing really comes to mind.

One of the most efficiently run hotels that I’ve been to. The whole system is seamless and the quality of the food was also excellent. Hot springs pools are devine. I now would like to stay in all other hotels run by this corporation.

check out time is 10am which is too early after breakfast.

The buffet breakfast was really good. I loved how there were so many different private onsen and that there weren't any lineups. There is a health room with massage chairs and foot massager and some health measures that was nice. I was surprise there were so much kids entertainment there as well. The location was close to the near by attractions. There was free parking as well. Overall it was a great experience

The buffet dinner was not that great. Mediocre food options and over cooked beef. There were very limited towels in the rooms to keep the washroom dry and clean.

Perched on a hillside, this hotel is best accessed by car. It's very large and very well organized. Onsen - large public and a number of small private ones are fantastic. Recreation room was retro - old arcade games and well maintained table tennis table. There was even a room with old games - turned out to be a pleasant way to pass the time. In addition to a sumptuous buffet (dinner and breakfast) there was ramen served late at night - amazing! The gift shop /convenience store was extremely well stocked. All in - a great experience - we should have planned to stay an extra night.

A little difficult to get to without a car.

Amazing facilities, spotlessly clean. The Onsen and bathing facilities were top class. The buffet breakfast and dinner were extensive and delicious. Some of the friendliest and most welcoming staff I've ever come across. They made the whole experience of staying at the hotel and absolute joy. I would highly recommend this establishment to any travellers. The facilities of the hotel are so great, I would give it five stars.

Everything was world class. There is absolutely nothing negative to say.

Located in a mountainous area within a lovely little town. A short walk to both nature (paths and stairs, fireflies) and small craft shops and experiences. The main hot spring bath was enjoyable along with a spacious outside bath (rotemburo). In addition, we also enjoyed a number of their seven private baths - something that we had never experienced in Japan. Buffet meals were excellent! Shuzenji was the perfect spot to relax and enjoy the hot spring after a long drive.

Nothing.

I was shocked when I arrived this to this hotel, I had no idea it would be so nice and comfortable. Our room was gorgeous, the breakfast and dinner was delicious, and the staff were so friendly and helpful. There was also a huge variety in the baths offered.

I upgraded my room to share a room with a friend. However, Booking.com doesn't know that this hotel charges per person and didn't ask me for her details. We had to pay extra when we arrived. Ah well, it was a great experience!

It was close to the bus stop so I didn’t get too wet in the rain. It was also very close to Shuzenji temple where I visited. Restaurants were close by. The breakfast had the largest buffet selections of delicious Japanese food. I got to ride an e-bike for the first time which made for faster travel in the hilly town in the iffy weather—there was a thunderstorm at night but clouds during the day. There were many family activities available in the hotel. No shoes allowed in hotel, put them in locker and walk around in socks or bare feet.

It’s in a small town , stores closed early. Restricted by the bus schedule.

Great location, parking available. So many options for baths and plenty of private baths to choose from in addition to the large public bath. All facilities were very clean. Other activities available including table tennis etc. if you had children this would be a great place to stay as there are dedicated play areas, sports areas, reading corners and more for them. Both dinner and breakfast were very delicious with lots of choice. The room itself was very spacious and clean.