Great studio room with plenty of space. Nice bath and shower, comfortable bed. Didn't use the cooking facilities. Everything was spotlessly clean. The staff were very helpful, assisting me with a few problems that I had during my stay and were very pleasant to deal with.

The onsen water is not very hot. More like a lukewarm bath. Not sure if it was just the day I went. The window in the room is not sealed very well, so any noise from the main street in front of the building comes straight in. A bit annoying with young Australian walking the streets after drinking and yelling.

The staff (especially Mi ho on reception) were absolutely amazing. Most helpful, friendly and keen to ensure that everything was optimal for an outstanding holiday have ever encountered. Place is spacious and really great location.

The only downside was that the clearing of the outrageous amount of snow that fell (we had 71cm in 24 hours) by machines during the night made it hard to sleep. Obviously this is a great problem to have, but very loud. If did not have crazy snow, would be no issue.

Amazing hotel with friendly staff and in a perfect location. very short walk to the ski area and close walk to great restaurants and pubs around the town. Driver picked us up from the train station which was very helpful. Staff assisted us in finding best way to our next location in japan. Also staff were very helpful with booking us into restaurants.

there was nothing we didn’t like

The huge room was a surprise after so many tiny rooms in Japan - the views are lovely, bring so close to restaurants, bars, ski lifts made this a great place to stay. The facilities and truly comfortable bed were a highlight.

It felt just a bit expensive for the area but certainly a high standard of accommodation.

Ricky and Kate were so welcoming and lovely. As the hotel was quiet, we were given a free upgrade to a 1 bedroom apparentment, which was amazing! So much space and so comfortable. Kate had put food in our fridge and cupboards for us, offered to take us to the supermarket, helped with our washing, and any other needs we had. Ricky took me out on the slopes and gave me free snowboarding lessons! The beds were comfortable, the bath is huge and the apartment was a lovely place to relax. There is a huge room down stairs for all of your ski and snowboard equipment, fitted with benches, drying racks and heaters. There are womens and mens onsens, which were fantastic for relaxing and warming up after a days skiing, or even popping back midday for some lunch and an onsen before hitting the slopes again! The hotel is so close to the entrance to the slope and many other amenities, including a great convinence store across the road. If you are a couple and looking to share a private onsen, Ricky and Kate will arrange this for you with ease. Kate and Ricky put on cooked breakfast and apres ski snacks in the bar, which were all very tasty. We loved this place so much that we extended our stay, and have rebooked to return again in a couple of months 🥰 Thank you for an amazing trip Ricky and Kate

Nothing to not like!

Kate and staff were so lovely it made our stay. From the moment we arrived, the staff helped us settle in without fuss and made us feel very welcomed. We only stayed 1 night but wished it was a lot longer. Fabulous drying room, excellent location, beautiful rooms and brilliant staff. Also, a special mention to Alex who drove us to our next destination - it really topped off our stay! Thanks for having us, we hope to be back next year!

Nothing!

Modern styling with a kitchenette that came in handy

A small lounge chair/s in the apartment would make it more or more comfortable still. Rooms are large enough to accommodate.

Great Location, Onsen is never crowded and the best service I have ever experienced. Have good internet connection, desk and chair so is also suitable for remote work. Fully equipped kitchen is also a big plus for longer stay

TV is mounted high on the wall, so may not be friendly for using it as a monitor for work. Pillow is a bit too soft.

We had an amazing stay! The town is small so it's a close walk to any restaurant. There was transport provided to the nearby ski resorts (e.g. sugi) and also to and fro the train station. The onsen was nice and laundry facilities available. Definitely would want to stay again if we are back here!

Beautiful rooms with gorgeous big tub in ensuite. Tasteful onsen and all mod cons provided. Staff were accomodating and gracious. Highly recommend.

Slight confusion with check in but immediately and professionally resolved.