Staff were exceptional - available, kind and willing to help. First night we were tired and opted for pizza delivery and one of the employees was more then happy to help us through delivering over the phone. Although room was very small; It was all we needed considering our itinerary, it was tidy, had all the right facilities & the shower was awesome. At the price point we paid - no issue. Located conveniently close to Marunouchi Station, several convenience stores, only two stops from Nagoya Station & a close walk to Nagoya Castle! No issues with organising of luggage holding before and after check-in/check-out.

Laundry machines on top floor, with the spa, only one washing machine/dryer on male & female side each.

Excellent staff …it has both male and female spas with plenty of opening time. Some other hotels we have stayed only have one with separate times M/F which doesn’t really work for couples. NB not all APA have spas. Looks like they are in a refurbishment programme at this APA.

It’s an old APA … poor room layout (could not see TV in bed) normally they are on the wall at the foot of the bed this was to the right on the desk actually behind our heads … low bed … we saw evidence that this APA is being refurbished and modernised … it does need it … in comparison to the newer / refurbished APA .. this one was not as good a value .. I’m sure it will be right after refurb.

Baths were awesome. I picked this hotel for the onsen. It wasn't crowded and had options. The outdoor bath is warm, the indoor bath is hot and they had a cold indoor bath too. They had a sauna as well. I loved the yakuta provided but wish they had a smaller size for the kids. It was easy for me to notify the hotel that we would check in one hour later than we had already scheduled and notified them we would arrive via the app. When we slid 15 minutes past midnight for check in, it was fine. We called the hotel and they said they would be there. There were 3 workers at the hotel desk past midnight to check us in no problem. We did have one party member that could speak Japanese so check in was smooth for us.

Beds were quite firm and the pillows lacking. I'm foreign and used to softer bedding though. There were not room options for more than one child staying with us. I'm not sure if they were booked for larger rooms or they just can't accommodate families. We booked 3 double bedrooms for 3 adults and 3 kids, one adult and one kid per room. My kids are young and we could have fit in two rooms but they didn't allow 2 adults and 1 kid to occupy a double bed. Or 1 adult and 2 kids to occupy a double bedroom.

Location is very convenience, just around 200 meters from Marunouchi Metro station (Red line) exit 3. An escalator is only half way to the exit way, not good for the heavy luggage. If you have luggage, I would recommend you to use the elevator which is in between exit no. 3 and 4. Please see the map details in th station area again. I can't remember exactly. The family mart is next to the hotel.

I stayed here for 5 nights but the drinking water was provided on the day of arrival only. I was on the 3rd floor which is the vending machine was located, there maybe some noise from there.

Extremely cost-efficient place. Bed and room sizes were not the biggest but remained reasonable. Shower was clean and comfortable, not to mention the luxurious outdoors public bath (and spa) on the rooftop. Takes a minute walk to the Marunouchi metro, and around 30 minutes to the Nagoya train station. Family mart directly downstairs.

Room was not well ventilated because the handle of the window in one of our rooms was broken - which means the window cannot be opened - but the other room with the proper handle enjoyed fresh air. Wi-Fi was unfortunately extremely slow.

The convenience, the easy access to the onsen. The room was comfortable. I managed to do some yoga in the room. It would be nice to have access to a yoga mat and possible space too :) I always like a kettle in the room for myself. No need for a coffee machine :)

Everything was satisfactory! No issues at all.

The location is nice. 30 min walk to Nagoya castle or to Osu Kannon. The bath, outdoor bath nd sauna were definitely my favourite part as I spent a lot of time walking from one place to another.

The room was small but not a problem as I spent most of the time out visiting

The onsen was a very nice addition. It was a great facility, with a very convenient location. Less than a block from the entrance to Marunouchi station. The room was a bit cramped, but the bed was comfortable.

The washing machine was a bit inconvenient. It was in the onsen area, so was subject to the onsen hours. I was almost locked out from getting my laundry, but there was a member of staff close by to help.

There was a proper onsen facility with indoor and outdoor onsen. Being able to accommodate around 15 guys at any one time. The bed was comfy and check in process was very smooth.

The unit bath in the room has a step to enter which may not be suitable for everyone. There also isn't a lot of space to open up my luggage.

Amazing amenities provided and excellent communication for English speaking tourist. Convenient location to visit different places of visit in Nagoya!

Everything is great!