The location was great, connected by a link bridge to the monorail. Loved the spacious bathroom, which had a dressing table with stool, and a comfortable bath tub overlooking the view, and enjoyed the headrest which i don't see it in most places. The breakfast was awesome as well, with a great spread of local okinawan dishes and freshly baked breads. There was also valet parking service so that was an awesome bonus.

I requested for early check-in, but didn't realise that it came with a charge. Had thought an earlier room would be offered if they had it ready. However this is perhaps different practice for different countries, but the staff were very polite and explained to me about it.

The hotel is beautiful, the location is strategic and fantastic - it is so close to the Monorail, bus terminal and the Tourist Information Bureau at OPO building. The staff are very accommodating. I am so grateful that one staff (night shift) who helped me to fix my luggage trolley. This is exceptional service and skill. Thank you. Breakfast is very appealing and has a very wide range of local Okinawan delicacy and western food- all made to high quality.

The bed is too soft or too old...because it is not even. The lighting at the work desk is too dim. It is not comfortable for watching digital devices (handphone iPAD laptop)

Typhoon hit Okinawa during my stay. Thankful that the hotel is so well located and has great infrastructure which was not affected by the storm. The hotel is experienced in handling the typhoon situation, guests were well taken care of, and no interruption of power, water and food supplies when the city was closed down.

Overall the hotel has a great team of staff crew (reception, concierge, restaurant, etc) who are very helpful, friendly, attentive, and courteous. All are great people! This is the hotel which I love to stay again. However, I am disappointed that the Hotel loyalty program is not offered to foreigners like me.

The room is big with small sofa and tea table. There is a very good wet room with window. The breakfast is very rich and delicious! There is a big and nice wardrobe room. Location is excellent. If you go from the monorail station you can get to the hotel directly from the station!

When I was ordering the room (Nov 2023) was no option to choose room with 1 bed. It wasn't possible to pay for the hotel automatically with the credit card I booked with.

Hotel location is fantastic - 1) it is so close to Asahibashi Monorail station 2) close to the Tourist Information Office which i can get more info about Okinawa 3) the main Bus station to travel to the North and South of the Island is very close-by, Customer care - 1) the hotel offer a Marche' station at the reception floor 2) the customer service team went extra mile to help me with an issue. 3) the hotel staff are very friendly and courteous. The hotel overall ambience and decor' is modern and classy. Room - very spacious in the living and bathroom areas. I love the bathroom has big window and good natural light. The bathing experience is great.

1) I want to join the hotel's membership program. It is disappoint to know that the program is only open to people living in Japan. I have stayed in the Rihga Royal Kyoto Hotel and Rihga Royal Gran Okinawa in this trip. 2) I got off from the Monorail station, the hotel direction to find the entrance on the 2/F is not very clear. 3) Lighting at the working desk is quite dim. It is harder to do reading there at night.

There was nothing to dislike. I have travelled all over the world and this hotel is easily in my top 3 of all time. Exceptional service, comfort, food and cleanliness. wonderful location with easy access to shopping district and markets. Well done to all the staff.

Having to leave the Hotel after our stay.

Great location. A breakfast buffet that was popular with guests, who formed a line before the buffet opened. Many items to choose from, which was great -- both for me, a vegan; and my husband, an omnivore. Plenty of tables. We enjoyed our room with a harbor view. Thanks to patient staff, who walked us through our bill when we arrived tired and initially misunderstood it.

This is one of the best hotels I’ve ever stayed at in Japan. Huge room for a very affordable price. Excellent staff service which is very customary is Japan. I was worried about having to wash my clothes by myself but the hotel offers a very very cheap and extremely efficient laundry service which took a lot of weight from my chest. For the location, the hotel is part of a skywalk complex which connects it to Asahibashi Monorail Station (ONLY a 10 minute ride to Naha Airport), and a shopping complex with Starbucks and other cafes and restaurants with a big department store.

Literally nothing.

I loved my stay here. I had a layover and chose the hotel because it was within a 10min cab ride. I wish I had more time to spend at the hotel. The entire hotel from the entrance, lobby, and rooms are very elegant. The bed was very comfortable. The bathroom was great as it had a deep bath and shower with a bench. I would recommend this place to anyone coming to Okinawa.

I was confused with how to get to the lobby but thankfully there was help inside the entrance. You enter the lobby and take the elevator to the 14th floor check in.

Good location, very close to airport. Bus and train station basically next door. Nice hotel, a bit dated, though. The staff was very friendly and helpful. The room had a good size. If in Naha, I would stay there again.

All the interiors are kept in dark tones, which keeps the entire hotel a bit in the dark.