This place took good serive to another level. From the start of my stay till the end, the staff went above and beyond to ensure the comfort for my husband and I for our stay there (for example, the check in was in the lounge instead of the counter where they guided us to our room, and the excellent and prompt service for our in room meals). Rooms are clean, spacious, and comfortable. The access to the beach and the onsen facilities were great!

I's not a big deal but I noticed the hotel itself could use an update (I noticed the wall paper in some areas that are damaged being an older building).

The food was excellent with very impressive presentations. We had half-board and the latest breakfast serving was at 8:30, the latest dinner at 18:30. Not much happening in the evening, although the onsens were great. It felt like a spa-resort more than a bustling hotel, but we enjoyed it. We had a traditional room with futons and a lovely sea-view. It was simple but comfortable and clean.

The hallways need renovation, but everything seemed very clean and it was not a problem

Excellent location overlooking the Pacific. A modern hotel but with traditional Ryokan - style rooms available plus an onsen bath and a small outdoor pool. Obviously popular for surfing. Staff very helpful, well trained and cheery. Choice of cuisine available - Japanese and western. Food provided very well presented, expertly served and tasty. Hotel provided a courtesy coach to and from the town centre.

Nothing

Incredible view, with amazing private Onsen. The room is spacious, and it has really nice features like glass pane shower rooms and balcony. The staff was really friendly and nice, with really great services.

The price seems a bit expensive for one night, and they didn't have menus to order in the room so I had to wake about 20 minutes to go to the nearest restaurant. Location is incredible for the view, but the convenience store and restaurants are way too far away, and also we had to make our own bed, which was tad annoying.

Stunning view of the coastline. We enjoyed our room with private onsen bath. Morning swims at the beach also a highlight. The meal sizes for our included dinners and Japanese breakfast were extremely generous, so be prepared! Meals showcase a variety of local seafood both raw and cooked so best suited to those with adventurous appetites.

Very large room overlooking the sea is a major highlight. Very nice onsen with great view as well. Direct access to the beach which is very handy.

We didn’t get it clear that we had to book in advance for breakfast so no breakfast for us. Same for diner where we missed the deadline by 20’ and not much flexibility was shown either.

Stunning location overlooking a wonderful sandy beach. Helpful staff. Comfortable rooms. Good dinner and exceptional breakfast.

The balcony area outside our room was a bit muddy and uncared for and the chairs and table not very comfortable which was a pity as the view was spectacular and it would have been nice to sit out there.

The location is great. Open baths, the whole Ryokan experience with food and futon. This was our first Ryokan experience where we actually slept, and could get very used to this.

Small detail: the lights at the outside bath didn't go off, so no night sky or view at the ocean at night due to light pollution. I think the timer switch is broken.

This is undoubtedly the best hotel I have stayed in. Everything from the location, the amazing staff, the huge room from where you can see the beach and the incredible private onsen inside the room was 10/10. It’s a bit far from everything but it’s completely worth it. Also, they provide a bus to and from the station.

Somewhat older property but in a stunning location and well-maintained. One negative, - access to the onsen lacks elevators and requires climbing stairs. The onsen itself is again a little dated but the location and views of the beach more than makes up for this. Our room service was superb - everything one can wish for in a onsen-ryokan experience. There is a free shuttle service to the Shimoda train station.

Lack of elevator to onsen rooftop floor.