Staff attempted to repair my luggage which has a wheel broken by the time I arrived at Super Hotel Lohas. Even though the wheel eventually dropped off and I had to buy a new one, I greatly appreciate that the hotel staff attempted to repair it with super glue. Thank you so much. Additionally, hotel staff was kind enough to help receive packages delivered to the hotel before I check in. They received the package and organised it such that I could get it upon arrival. Staff was also helpful with the laundry service when I was clueless about how to operate the machine. Onsen was unique with fizzy soda-like water.

Only draw back is reception isn’t 24/7 as compared to other hotels. Otherwise, very well done.

Simple breakfast. Double room was small ( like in other similar hotel) . no space to move once a luggage is opened. Onsen was good. Complimentary drinks is a plus. The laundry machines right next to the counter was great as the staff was able to remove uncollected clothes promptly as soon as its done for other guests to use. Short walk from Ikebukuro station exit west (N). Has Lawson, 7 eleven nearby , even AEON minimart next to hotel. Staff is excellent : very efficient, friendly and helpful. Thank you for making our stay a wonderful one and keep up the good work.

1.Room size. 2.Wifi was weak ( maybe our room was at the end of the building) but it was good near the lobby area. Hope the hotel management can improve on this.

Everything a budget hotel could offer and beyond. Clean room with a decent view, towels and toiletries offered everyday, friendly english-speaking staff offering luggage storage services. Free care packages daily, fantastic free onsen, free drinks in the lobby, comprehensive vending machines, common room for eating, and located from the station with several konbinis along the way. One of our best stays in Japan and we’re so glad to stayed for ten nights

Room space is limited but honestly workable, we found spots to open our three luggages and space to keep shopping hauls. As long as one guest is smaller sized the bunk bed is totally feasible. Small bathroom is easily worked around by going to the onsen. The location is a moderate walk from the station and there are some seedy places that make it less suited for families, but its totally walkable and the love motels dont usually bother foreigners.

The staff were very helpful. It was my first onsen experience in Japan, so I didn't know what to expect. I asked the staff at the reception counter for advice, and they very gladly gave me an introduction to onsen etiquette. The staff I asked was actually male and wasn't familiar with the female bathhouse, but he made sure to check with his colleagues before giving me the information, which was very kind of him. The onsen was quiet when I got in, not many people were using it. There's only 1 pool available, but it's more than enough for a good soak after a long day. I would recommend bringing your own makeup cleanser as the one provided may not be powerful enough for a deep cleanse if you wear thick makeup. The hotel provides a choice of amenities at the reception desk, and even a drinks bar during nighttime! It was definitely one of the most welcoming hotels I've been to!

It was a little far away from the station (about an 11-min walk from the main station exit). That's fine if you're carrying light baggage, but if you're carrying a huge suitcase, it can be a little hard to lug everything to the hotel by yourself. The roads toward the hotel are relatively smooth though, so it's not as bad as it could have been if the roads were bumpy.

Comfortable bed with firm mattress and pad. Quiet air-conditioner. Reachable bedside light switches for the room and overhead. Keyless but code-activated door entry. No need to check out at the front desk, just pack up and leave. Lots of varieties at buffet breakfast. The open view from my room on the 9th floor. The handy rack for large baggage. The public Onsen. Complimentary beverages and alcohol in the lobby.

Need to step up into the washroom. Prefer having ceramic cups to paper cups for tea/coffee at breakfast. And no slices of bread (for making toasts) are offered, only mini croissants and buns. Breakfast time could be extended to a little longer, maybe 09:30.

Loved that it was a very clean and easy to get to the property. Staff were very lovely. We loved using the onsen. We also loved that you could choose your own pillow. They also had a bar in the lobby, so you could make free drinks. My partner loved that. We will be staying here again.

Just be aware the exit from the station to the hotel doesn’t have a lift or escalator. So that might be a challenge if you’re traveling with lots of luggage. Not close to the hotel but as you’re walking to the hotel there are some adult bars. No that anything bad happened or would happen. But I just think maybe this is a good spot for adults to stay and maybe not families. As the girls advertising the bars are there from 5:30 am until late. So you can’t really avoid them. All in all, I would still stay at this hotel next time we are in Japan as the “potential problems” didn’t affect us.

They provide daily cleaning and offer pj's at the lobby alongside many freebies such as toothbrushes and toothpaste, foldable combs, hair ties, haircaps, etc. There's free soup of choice and even alcohol at specific times, and the free weighing scale came in super handy at the end of our trip. One can pick a pillow of their choice in terms of how stiff or soft they prefer. Staff provided us with umbrellas to borrow during rainy days so we didn't need to buy one. There was a water dispenser and microwave on what i believe was every floor. They also allowed us to safely store our luggage for a few days while we explored different regions in Japan as we made a reservation at the hotel again later on. Family Mart is legit right around the block if ever one needed a quick bite. There was no communication issues with the staff and they were even able to help my party with checking in (again after a few days) when we were running late (past 12am when front desk is closed) from returning from another area in Japan by giving us the info we needed via email and having our stored luggage ready for us in our room!

Our family and I liked how much privacy this hotel provided. There was almost little to none human interactions except when you’re checking in and wanting to use the drink bar area. The hotel provided you with everything you think you would need, laundry area, nice little cozy lobby and resting area on the 2nd, smoking room inside. Most of all we like how easy access it was. It’s only 6-7 mins from Ikebukuro station North exit. You could just walk straight and find the hotel no prob if you exit through the North gate.

The rooms where slightly too small. There was no room to walk unless one person was laying on the bed. Would recommend booking separate rooms if you’re in a group.

The hotel had lovely facilities and the staff were very helpful throughout our stay. Their friendly communication and willingness to help should be commended!

The walls were very thin. At times I was woken up throughout the night due to neighbouring rooms flushing the toilet or the rooms on the floor above drinking or talking loudly. Easily fixed by bringing some ear plugs :)

The English speaking hostess was a delight. She not only helped us check in, but also with meal spots and must see attractions! Happy hour whiskey bar.

Room was like living in a RV on the back of a pick up. Very cramped, with little room for two people to pass each other. No room to unpack. No wash cloths. Weird A/C remote controls. You could get Cool and fan to stay on! Lobby air vents were dirty. But the worst thing was the pillows! They was no cushion or foam in them, they were filled with beanbag beads!