Good location, close to Main Street and many bath houses. The hotel is well kept and loved the flower decorations, it gave off a nice smell of lily. Very traditional ryokan, they know how to serve and make the experience smooth. They provide a basic yukata to all guests. In the lobby there is a varied selection of more unique yukata and obi possible to pick from for free (only Japanese standard size). If u are a taller girl it was only 1 other option except for the regular one (it was still very beautiful). Food was good, it was 5000¥ for both dinner and breakfast (served in the room). Very fresh and tasty, we got very full. The onsen was clean and staff was very attentive and nice. Especially the hardworking young vietnamese girl^^

Some of the showers had a hard time keeping its warm water running and kept switching between cold and warm. Experience this all three days we stayed, in both baths. Also we experienced an uncomfortable encounter 1 hour before check-out. While we were getting dressed to check out, suddenly one of the cleaning ladies opened the door without knocking or any warning! I was standing in my bra and had to pull my pants up, very uncomfortable! She then proceeded to clean away the futons and left without apologizing..she was not Japanese and did not speak fluent. we ended up telling her that she can not do that and should warn guests before entering. On the other hand she should have waited to clean the room till after we had check-out, it was still 1 hour left.

Quiet and convenient location near to the public onsens and all the shops and restaurants. The town is small so nothing is far from anything. Our room was big and there was a flask of hot water and tea waiting when we arrived. We were warmly welcomed by the ladies who run the hotel (not grumpy as reported by some previous travellers). Nice little on-site onsen which was always accessible and I never saw anyone else in it on either of the times I used it. The ladies set up our futon bedding while we were out at the onsen late afternoon. Some travellers have complained that it’s a little plain and looking its age. That’s true but that is reflected in the price - it’s very affordable compared with others in town. Air purifier was not noisy. There was a massage chair in the room for free. Also a minibar fridge stocked with beer, sake, umeshu and non-alcoholic drinks at about the same prices you pay in bars outside. Yukata, towels (fresh ones daily) and geta provided for visiting the onsens as well as an access ticket valid from 3pm on day of check in to 3.30pm on last day of booking for visiting any of the public onsens.

Nothing to complain about. We had room 1 which was up 3 short flights of stairs. No problem for us but I think all the rooms were up at least one flight of stairs so not suitable for people with mobility issues.

Drove to the hotel's door, offload our luggage and the reception borrowed our car keys to drive our car to car park for parking. The car park is quite far from the hotel. Staff later returned the car keys to us. Check in is fast and we’re taken to our room to rest. Our stay plan included yumepa which is a 7-spa pass for onsen hopping. You can wear the yukata in your room and the slippers provided, to the onsens in town. Dinner is at 5.30pm, breakfast 7.30am. Meals are served in your room on low tables and us eating while sitting on floor chairs. Food is good and have a good spread of Japanese appetisers, mains, and dessert. They have staff who spoke some English. The hotel has its own onsen for both males and females. It's very small but usually not many people soaking in it. After checking out, one of the staff will drive us with our luggage to the car park, so that we can collect our car.

Very affordable for the quality provided. Exceptional food for the price.

Staff were really friendly, even the lady/owner(?) I presume other reviewers complained about. She's just straightforward and to the point. It's kind of all about business here but they do make sure all your needs are met. The location is great ie. a small block off the main road and not too far from the station and all the onsens. The hotel has an old world charm and a great little onsen. The bed/futon is a little hard and so is the pillow otherwise a beautiful room with lovely Japanese decor touches, very clean. I loved staying here, so close to everything. Visited the onsen every day and sat in the free massage chair at the end of the day. The room was advertised as having mountain views but the only window it had opened to a small alleyway and another house 2 metres opposite so I had to keep it closed the entire time. This was the only downside. All in all a great stay.

The ryokan is very well located and easily accessible from the train station. The room is spacious. You have the option to sleep on a futon or use the bed. The facilities are all clean and functional. During the night, it was nice and quiet. Info: They provide you with the onsen pass and everything for your onsen tour during check-in. If you arrive before check-in, you will need to pay for any onsen seperately and provide your own towels etc. So keep that in mind when planning arrival/departure to the town. Also, a lot of the onsen will only open in the afternoon.

Great dinner and breakfast provided. Staff was attentive and very helpful especially the young lady that was super hardworking. Onsen pass provided for the 7 onsens around the area. Our car was guided to the nearest car park and driven to pick upon when leaving. Area around was super beautiful during this cherry blossom period.

No open air onsen.

I absolutely loved staying two nights at a traditional ryokan like Sinonomesou. It was amazing to experience an authentic Japanese stay, from the tatami room to wearing a yukata and enjoying the public bathhouses. The location is great, just a 10-minute walk from the train station and very close to many of the public onsens. The staff, while speaking limited English, were extremely patient and helpful. The meals were a highlight—dinner and breakfast were both fantastic! Experiencing authentic Japanese cuisine was a real treat, and dinner on the first night included a whole snow crab. One of the most special parts of the experience was eating seated on the floor at a small Japanese table (chabudai), which made the meals feel even more authentic. The food was very tasty, and they were very prompt with the meal times. The in-house onsen at Sinonomesou was also very nice, clean, and relaxing. It helped me prepare mentally for visiting the other onsens in town. One of the reasons I chose Kinosaki was because the onsens here are tattoo-friendly. While I don’t have any tattoos, my husband does, and he appreciated that he could visit the public bathhouses in town. However, please note that if you have any tattoos, you are not allowed to use the onsen at Sinonomesou itself. The room was spacious with large windows and fresh tatami, including a wash basin and toilet in the alcove. They provided free access to all the public bathhouses in town, which made the experience even more enjoyable.

Unfortunately, I forgot some jewellery after checking out, and my hotel in Kyoto kindly helped me call Sinonomesou to ask about it. However, they said they couldn’t find it, which was surprising since we called only three hours after leaving. I had high hopes that it would be found, given Japan’s reputation for honesty, but sadly it wasn’t.

Great hospitality, clean. Offered a selection of nice yukatas. Very nice staff.

Was not able to order breakfast contrary to Booking.com saying I could. Property did not respond when I inquired about booking dinner for one night of my stay. Some of the geta were worn down. Our room only had one chair at the table for two people.

I don’t understand why some people complained. There is no bad smell. To the contrary, there were bouquets of fresh lilies everywhere. The rooms and bathrooms had fresh chrysanthemums. The onsen was beautiful. The room was spacious and clean. The staff are brusque in a very country style way, but kind and funny. They were very eager to try and communicate. The place was loaded with delightful details. There is a koi pond in the hotel that has an interesting architectural twist. Really, all good.

No English spoken. Not one word. Be flexible, they want to help.