1. They have a free car park space onsite. 2. They provide free shuttle bus that runs from 4 pm to 10pm to take guests/pick up to/from the town centre where all the public onsens and shops located. 3. The hotel has its own private onsen. After trying both the hotel's and one of the public onsens, I like the hotel's onsen better as it was not crowded as the public one. 4. The breakfast they served was good. We quite enjoyed it. 5. Friendly staff 6. Lovely Ryokan

1. But the dinner that the hotel offered was just fair. It was not good as we expected. The beef was quite tough, not tender at all. No tempura of any kind was offered. Seafood is just okay. 2. The hotel's free shuttle bus does not run in the morning. Walking to the town is about 15-20 minutes. 3. Most of the shops in the town centre close between 5pm to 5:30pm. 4. Free coffee is available from the coffee machine on the G/F, but it tastes awful.

Gorgeous, larger ryokan-style hotel with very attentive staff. Room features, mini-bar, foot heater, bicycle loan, etc were excellent, as was the shuttle bus service. Lounge with view of koi pond garden, complete with nighttime kabuki projections, was relaxing and chill, with free self-serve coffee and tea available 24/7, a bit rare in Japan. Didn’t have time to check out the remaining amenities, but the hotel onsen and dining room are most likely excellent. The hotel-supplied yukata, jacket & wooden clogs have you ready for the mystic onsen, pass to all 7 onsen is included.

Location was slightly off the main drag, difficult to walk back to in wooden clogs. Shuttle bus service ends at 10:00 pm, though most onsen close at 11:00 pm. Futon was a bit thin and chintzy, with a sleeping pad they added still not enough padding.

Everything! This place was everything I dreamed it would be and then some. The staff was so welcoming, and the shuttle made life so easy! I had a traditional Japanese room with a futon, and I got the traditional breakfast. There was so much food I couldn't finish it all! I did 3 Onsens and the one at Ryokan and slept hard. It was absolutely beautiful and WHEN I come back to Japan I'm doing at least 2 or 3 days here.

The pillow was a hard kernel like pillow, maybe buckwheat, and hard to sleep on at first. I felt guilty not finishing all the breakfast. But there was so much.

They provided electric bikes for our early arrival so we can explore while we wait for check in. Once checked in, we were provided yukatas free of charge and onsen bath pass for visiting the other bath houses free of charge. The room is extremely spacious and comes with lots of amenities, including free beer. There is also a lounge with free popsicles, azuki snacks, water and tea along with massage chairs. It was our first time sleeping in a futon, and it was surprisingly very comfortable. The in house onsen was honestly the best onsen we experienced on the whole trip. They have three lovely baths (indoor, outdoor and cold bath) as well as a sauna. The space is meticulously clean and well maintained. Also, the food is insanely good and there’s plenty of it. Dinner included multiple courses and breakfast was quite filling, especially for a long train ride. There is also a free shuttle that will take you from the ryokan to other bathhouses and back. The staff are extremely friendly and helpful. Honestly, I am looking forward to coming back and this was definitely a highlight in my three week vacation to Japan. Highly recommend staying two nights at least to full enjoy Kinosaki and this lovely ryokan.

Nothing - everything was fantastic!!

A beautiful retreat. Lovely staff with great English. Incredible clean and sleek design

Location from town but they provide a free shuttle/ taxi that can drop up and pick up in town. The walk to town is a nice, scenic and flat walk.

Staying at Onishiya Suishoen was one of the highlights of our 2 week trip! The staff is so kind and attentive. The rooms and hotel are absolutely beautiful -- retro and nostalgic, while still feeling luxurious and relaxing. The hotel onsen itself is lovely, and they provide you a free pass to the other onsens in town. Don't skip out on at least one dinner and breakfast -- we loved the experience of eating in our yakuta in a private dining room. Everything is so beautifully prepared and presented.

The hotel is one of the furthest from town, but that being said it is a very short walk and they have an on demand bus running between 4-10 to take you to and from baths. Didn't end up being a problem for us at all!

Beautiful ryokan to say the very least! The rooms are beautifully decorated, and my family has made great use of their facilities, such as the lounge and the onsen bath! The staff are very engaging, and I’m very grateful for their understanding, as they took into consideration my family’s special needs when preparing our breakfasts and dinners. Unfortunately during my stay, the roads were difficult to travel via foot due to the heavy construction of the new bridge near the onsen. Nevertheless, Suishoen offers free shutter bus services from around Kinosaki, so traveling around town isn’t an issue! I strongly recommend this place :)

We had the half board package and dined in our own private room. The food was incredible and abundant, we couldn’t eat everything but loved trying so many traditional foods and the crabs! The staff were fantastic, so helpful with pick up and drop offs in town, which is only a short walk away (about 1km). We loved visiting all the local onsen and shopping in town. We were able to have our luggage transferred from the hotel to the tourist centre in town on the day we left which meant we could spend the day wandering around and easily collect luggage before we caught our train.

Nothing

EVERYTHING !!! The hotel is very very clean. The Onsen inside the hotel is FANTASTIC !!! Very private and super comfortable. No need to visit the 7 public onsens at all (unless you wanted to try out and compare) The breakfast was so nice and a big spread of food. The staff, including the front desk personnel, the restaurant staff and the important driver. Best of the best staff around. Very polite and extremely thoughtful !! Very good hotel and definitely recommend to anyone who wanted to visit Kinosaki.

NOTHING !!!

The ryokan was really clean and well-kept. The garden was very pretty and we enjoyed the view from our room and from the lobby area. The onsen was really great, we loved the open-air onsen a lot. Dinner and breakfast were delicious, and we were attended to by a very friendly staff member during our meals. She also confirmed our breakfast mealtimes with us, and made a note of it, which is a nice touch. There were also transport arranged for us to various onsen facilities within the town, including the station, which is very thoughtful, since the ryokan is located quite far from the station and there were construction works ongoing along the road to the ryokan.

The staff that brought us to our room did not know we wanted dinner (booking.com only allows us to book for breakfast), even though I have already confirmed with the property that we will have dinner for 1 night. We should have 2 breakfast + 1 dinner, but she scribbled on the slip of paper timing for 1 breakfast and 1 dinner even after confirming with other staff members. Called us to confirm if we needed room cleaning since we are staying for 3D2N, and I said it is fine to not have room cleaning until we checked out. On the second day, the cleaning staff came to knock on our door to ask if we needed room cleaning. Felt that the communication between the staff members can be better!