Very convenient location right next to JR Wakayama station. Can catch city bus and taxi right outside of hotel. Clean room and comfortable bed. Smaller than American chain hotel rooms but comparable to a veranda cruise ship cabin without the veranda. Electric kettle, bottled water and tea provided. Hotel has system for room cleaning in which you choose how often cleaning is done. Located next to department store with food, beverage and grocery options. Also many delicious local restaurants are within walking distance.

As mentioned before room is smaller than typical American hotel chain. Only breakfast buffet available.

This is a clean, comfortable, inexpensive hotel with good rooms and a great location just next to the station. A city bus will take you to any attraction such as the castle, the park or the Marina City. Breakfast is reasonable.

The only problem was coffee coupons that you are given along with room keys. For some reason, they are active only from 7 to 8 PM, while five to eight (which is still inside the interval) is already too late. Please note to the hotel that services that are very difficult for guests to use are a nuisance. If so, it’s better for you not to offer anything at all.

Super convenient location, right next to the Wakayama station. Check in was easy. One of the reception staff is Chinese so if you have no problem if you can speak only Chinese. The porter is very helpful, he saw that we have so many luggage and shopping bags, he came forward to help us, bring all the luggage and bags to our rooms. There is one free coffee at the cafe if you scan the QR code on the TV screen in your room. Also, in the evening, between 7 to 8 pm, there's complimentary curry rice which was delicious.

The room only has 2 pillows, so you have to call front desk to get extra pillows.

Rooftop terrace with complimentary drink and screening of Wakayama attractions was pleasant diversion. Opening hour could be earlier to view surroundings before dark falls. Convenient location next to JR station and shopping mall. They have a pillow bar for selection and complimentary curry rice in the evening.

Instructions from carpark level to hotel lift level are very misleading/confusing. Should advise drivers to park at carpark level-7 which links directly to hotel lift at level-6.

It is an old hotel but everything is well kept and clean. Staffs were super friendly and they speak English. There are some perks like free curry and welcome drinks. I would like to mention a special attending staff near the elevator, he was very kind and helpful. He shows the true definition of excellent service and hospitality. The hotel location is also excellent, right by the Central station

free curry. I know it is free but no veggie nor meat, just not my cup of tea.

Stayed at numerous Granvia hotels in our travels throughout Japan and this was very typical - courteous staff, attention to details and great customer satisfaction protocols in place. We opted for the morning breakfast and the selections ( both western and Japanese were good). The hotels adjoins a large Dept store and provides access to the Dept Stores restaurants on the 5th floor. Location next to the train station which also has a bus terminal makes it makes it very convenient to get around.

The signage identifying the hotel just outside of the train station was not prominently visible. We had to make inquiries to locate the hotel.

The location as amazing, literally at the station. They offered a complimentary drink on the rooftop at night. The room is surprisingly big and comfortable. It attaches itself to a major shopping mall. I lost my wallet and it was found because i had my hotel card in there!!!

The complimentary meal in the evening is a basic curry and rice. No washing machines in house (but literally 5min walk down the road). Other than that - would stay again and recommend this chain to everyone!

We had a great stay at this hotel. My room request was fulfilled. The location is superb, quiet, and the staff are both helpful and courteous. The room was clean and the bed very comfortable. We were pleasantly surprised by the offer of free curry rice every night, along with a complimentary drink in the open area on level 7, weather permitting. Good value for money. Highly recommended!

Love the location, right beside the JR station! The room size is decent, I could open 2 pieces of luggage and still have space to walk through. The bed was good and extra pillows were provided upon request. Service was good and friendly! They provided free drinks at the rooftop and free curry rice too at night but since we were travelling around most of the time we didn't get to try that.

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Check in process was good, Staff is very friendly and helpful. We were able to easily leave our bags before and after stay. The shopping mall next door has amazing options for food in the basement level. Location is great for coming by or leaving by train as the hotel is next to the station. The complimentary curry in the evening was quite tasty.