everything! would like to thank Rahaf at the reception. we had booked a deluxe category and rahaf gave us an excellent deal where we got upgraded to junior suite. the difference was hardly anything and the deal was so tempting that we couldn’t deny. loved the view, room, facilities like free entry to club lounge rotana on 42 floor… would love to thank Hasán in club rotana lounge too. kind, polite and friendly. he assisted us well. especially when he learned that we are Vegetarians he made sure we don’t go hungry. thanks Hasan. would definitely recommend and will be staying here again! Abdali mall is like 2-3 mins walk.

Hassan El Shaib at 42 floor Receptionists is a very nice guy and highly professional employee I ever seen in 5 stars hotel by providing very fast service and nice in dealing and welcoming the guests.

bath robe was not available and when I asked for it this took about 30-40 min to bring it .

Central location and close to shopping mall. High floor and view to d city.

1. Male Housekeeping come into the room when I was changing my cloth at the open bathroom. Almost give me a shock. The whole experience is super uncomfortable. 2. Shower room floor water always ponding, water from d shower head drop on the door and flow out to d open bathroom make the floor wet & messy. 3. I upgraded the room to high floor, end up at the 25th floor facing a construction site. Very disappointed

The hotel is amazing and a very warm recommendation to anyone travelling to Amman. It is located in the new part of Amman right next to a shopping mall and a boulevard with all the restaurants, and still only 10 mins away from old city center with Uber. The hotel is very clean, stylish and modern; we had a room on the 10th floor with an amazing view over the entire city. Staff there was super nice and helpfull.

The one thing we did not like is the fact that right next to the hotel there is a popular night club so unfortunatelly there was very loud music for both nights that we stayed there until 2am. That is the only downside to the location of this hotel, all the rest is just great.

I enjoyed my stay here especially at the club on the 42th floor. Rajai and Hassan from the business lounge were very welcoming and helpful. In fact, I spent most of my time there and these people added value to the lounge’s vibes.

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This is one of the nicest hotels I stayed in. The staff are amazing friendly. The staff from The Concierge from the reception and even the lady at the breakfast hostess or super friendly and made you feel like you’re at home. The service is super quick and anything that you want the hotel will make it their job to do. Thank you for the wonderful stay.

I really urge the hotel to fix the elevators, because 90% of the people cannot operate them without wasting time and most of the time the buttons do not work when you are trying to select your floor. Moreover, the noise from the disco on the six floor can be heard throughout the whole tower. I think being a luxury hotel that is known for its service, but having a disco like this cheapens the property and removes some of its charm. I really hope that they decrease the sound of that or install some sound barriers so that you cannot hear it.

Staff were great.. Abdulrahman from reception was amazing and very helpful.. waiters in dining room were great and very friendly..

When changing towels every morning, I discovered they keep the same towels but rearrange them in place, which was not okay at all.. Same goes to other things in the room.. the mugs for example, they are not even washed, they just put it back in place when doing room service every morning. This makes me question if this happens all the time or not (meaning if the beddings, towels, cups, mugs and all when people check out and others check in the same room!!!!)

This was our second stay at the Rotana. it’s a nice, comfortable hotel. We got upgraded to a high level corner suite - great views, comfy bed, spacious. there were a few things that felt a little tired though since our last stay. the shower drain was somewhat blocked and the shower nozzle adjuster was broken. the phone by the bed also broken. the breakfast was not as fancy as it was previously- gone was the honeycomb stand and the donut stand. but the breakfast was still nice. It’s also in a great location - be sure to check out the eateries and mall below. maybe ask for a view facing away from the new W Hotel

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Excellent design, state-of-the-art facilities, upgraded to corner room on 20th floor with view of Amman. Close proximity to the Boulevard, with great restaurants and cafés. Room had a bidet that did not work, and minibar which was empty, although I understand there may not be enough demand. Extensive gym and attentive spa staff, spa facilities have rainforest shower, sauna and steam room. Coffee and dates are provided complimentary throughout the day in the lobby, which I found a nice touch.

There is a paisley accent wall in some of the rooms which I feel distracts from the otherwise serene and dark, minimalist design. I would remove it in favor of a solid-colored wall.

Great location, great facilities, great hospitality, wonderfull clean room and really spacious. Great variety by breakfast buffet. The waiters took really good care of us and were constantly present to provide what we needed.

At the common places the room temperature was really cold, some had to wear a jacket to hve breakfast. The cleaning lady knocked on our door with the manager in order to clean our room at 8:00 am and waked us up early and unexpected. The next day we turned the do not disturb button on. We tried the italian restaurant. While pizza was really tasty and staff amazing the food was a bit disappointing, would have to work on that to meet the hotels level