We thought the location of the hotel was great, it was less than 10 minutes walk down to the visitor centre. Aswell as 10 minutes walk from where the Jett bus stops. There are cafes/ restaurants and supermarkets next to the hotel. Our room had doors that opened onto one of the pool areas (floor 3) which was nice. It was a lovely peaceful area to relax after a busy morning exploring petra.

The pool on the first floor looked quite dirty, so we decided not to use it. Not a problem as the pool on the 3rd floor was very clean and a lovely area, so we were able to use that.

A five minute walk to the entrance to Petra makes this an ideally placed hotel. The room was very large with three double beds. It was clean and had plenty of storage. Some things were a little run down but nothing to worry about. The pool was nice but very cold (I mean VERY cold). Helpful staff.

The food was okay but no better than that. We chose to eat out a couple of times instead. Watch out for the price of the local restaurants, they are insane! We paid over £100 for three sandwiches and three drinks in the Petra visitor's centre!

The location is fatastic. Closer to Petra is almost impossible. The staf was so nice and friendly. I was expecting one pool, there were two. !!!! Wich was so nice! The one on first floor had a beautiful gerdenisch feelling to it. The one on thirth floor had a realy pool vibe. (But working on another garden.) My heart goes out to the lady at the reception. She made me so happy and feeling welcome! And big credits to the gardeners, i know a bit about gardening and i can only imagine how diffecult it is building this. And keeping it this way! The breakfest was huge.

Nothing, everything was fine. The hotel is bigger than you think and i often got lost. But thats just my lack of direction talking there. It was clean.

The location so close to the entrance to Petra and the immensely helpful staff made this place an excellent choice. We walked to the local restaurants, the entrance to Petra, and the staff were so kind and accommodating. Nothing was too much trouble. The pool was a bonus - a haven of calm after a busy day walking in the heat in Petra.

The common areas and breakfast dining room are a little old-fashioned and impersonal but it’s not a boutique hotel and doesn’t pretend to be anything it’s not.

The location is the highlight here. Very close to Petra Visitor's Centre. Less than 5 min walking. Breakfast is ok. The facilities on common areas look good, however I had no time to enjoy it.

Part of the staff was really nice. However there was one dinner not eaten in our account when we was checking out, included by the night receptionist. The guy responsible for the check out was the same for the check in and the act in advance asking if we had dinner. All was solved, however it is good to be attentive.

Property is very close to the Petra Visitor Center entrance, which is convenient. The manager gave us a complimentary room upgrade and send some trates to our room, very kind of him. Staff is very helpful in general.

The gentleman responsible for breakfast was quite rude and grumpy when I ask to have a table cleaned. He gave a sigh, no courtesy at all. The reception lady was smoking right in the reception, room was stinking cigarettes, when there was a clear sign of “no smoking” right there. Clearly the rules only apply to the guests.

The location was ideal! The beds were extremely comfortable and while the hotel is older and it’s not fancy, everything was clean and just what we needed. The pool on the third floor was amazing, and provided the best respite from the heat. The breakfast was delicious and the staff were professional and helpful at all times. We parked on the street outside the hotel and everything was fine with the car.

Nothing! We loved it.

Ideal location for an early start to Petra, and breakfast starting at 6am made it easy to start on a full stomach. Staff were helpful, and room a good size. Would recommend to others if staying in the area

Wi-Fi in parts of our room was slightly patchy at times. We were able to use it when we needed howwver, and it didn’t impact our enjoyment of our stay!

We stayed at this property which is centrally located just near the Petra Entrance (Hardly 400 meters) and the staff Mr. SAFI was exceptional in providing hospitality services and additionally he assisted us with provision of Taxi services from Petra to Wadi Rum which met my Family expectations. The Breakfast was good, and the cleaning staff were well mannered. (The Hotel Infrastructure is little Old as with the Property but can be improved).

The hotel is close to the Petra entrance gate. Dinner and breakfast provides a large choice of delicious food. Compared to nearby restaurants dinner is cheap in the Petra Palace Hotel. The service is good and the restaurant manager Nazi is always available if guests need help

No drinking water, kettle, teabags or instant coffee bags are provided. The staff at service desk knows nothing about bus connections between Petra and Aqaba. They did not try to help us to find out more about this issue.