The breakfast was amazing. It had everything I wanted and more. I loved that everything was open so late and that the bar area was available to give me ice cubes. The lobby was very nice. The employee at the dest Azyran (maybe spelled wrong but working Sunday Oct 15 at 1600) did an amazing job helping us several times during our stay. We appreciate her greatly.

The dirty cups and empty bottles weren't removed from our room when it was cleaned. The counter space in the bathroom was very small.

Excellent Staff, always helpful. The hotel is a decent, clean and spacious hotel. The hotel provided info about transfers and it was convenient. It is always better to book your airport transfer with the hotel rather than pick it up from the airport, which is unsafe. The hotel did a great job, when I arrived there was someone with my name to pick me up. Excellent service. Just ensure you always book your transfers with the hotel or Yandex Go, and do not leave this to catch a taxi from the airport.

Nothing

Well equipped business hotel , still in good shape, but some renovation would should be scheduled. Staff is helpful and friendly. Located next to shopping mall, conference center and local park.

There are ventilatori system engines located just under the windows therefore you will hear permanent noise, if your room will face the park.

excellent breakfasts, big room , comfortable bed, quiet, very good service , staff friendly and polite . also the location was perfect , next to the Atakent ,and shops and restaurants.

room service didn’t speak English and the food menu wasn’t in English either only in Russian.

Liked everything! Location nice, hotel silent, staff really awsome... especially the cook- that man makes your day each morning! Each day new water bottles added in the room, same with tea and coffe. There was nothing I would find lack of in the room. During my stay, I had my birthay and I was pleasantly surprised by a compliment from the hotel with a cake to my room :)

Nothing really I didn't like. Everything was better than expected.

The staff is generally ok and helpful. Breakfast is also good enough. Window can be opened when it is hot.

The condition of the rooms could be way better. Looks pretty old. Bathroom looks like as a solid Soviet hotel one.

It is a very good hotel in the area we usually use when we coming to the Almaty for short business trips, there is very relaible service, we know what to expect from it. The rooms are comfy, the breakfast is rich enough and tasty, internet connection is fast.

It is nothing to complain about, it was perfect stay as usual.

Great service and value for money. Quiet and with shops and restaurants nearby

The room smells like cigarette, although cigarette is prohibited

Friendly staff, good equipment in rooms, nice breakfast with wide positions of meal (have lunchboxes when need meal before 6am). there are a wonderful park near the hotel, cafes and mall.

can’t say that best location, approximately 3km to the centre (their local Arbat street)

Excellent location. Quiet and peaceful place. Amazing park nearby. Nice breakfast.

Cigarettes smell in the room.