The receptionist are helpful. Staffs are amazing.

But the cleanliness is important. Make it sure the rooms well clean. I found out some used tissues under the bed.

Clean rooms and Helpful staff

Furniture bit old. On top floor there is a restraunt that had a loud music playing till 01:00 in the morning.

Good location, an old hotel but looks modern from outside, helpful staff

Breakfast was not good, booked room with jacuzzi but have bathtub, faucets was damaged

Right in the center of the city close to restaurants, museums etc.

Air conditionaire did not work. The house cleaning was not cleaning everyday. The telephone was not working.

Location

Door lockers are to old, they are not safe, they do not work properly. You cannot be sure that you door won't open any time.

Nothing

I recently had an extremely disappointing stay at the Regardal Hotel with my 20-year-old son, and I feel compelled to share our awful experience to warn others. Firstly, the room design was highly inappropriate. There was a huge glass window in the toilet facing the room, offering no privacy whatsoever. It was extremely uncomfortable and awkward for both my son and me. The staff at this hotel were some of the rudest and most unprofessional I have ever encountered. They were negative, very impolite, and made us feel unwelcome from the moment we arrived. This level of disrespect is simply unacceptable in any hospitality setting. Breakfast was another disaster. The selection was abysmal, with hardly any food available. The boiled eggs were dry and broken, and the cheese was hard and tasteless. To make matters worse, they didn't even have coffee. It was the worst breakfast experience I have ever had in a hotel. The managers were no better. They were very impolite and tried to charge us more money at the end of our stay, which felt like a blatant attempt to take advantage of us. Their behavior was both dishonest and unprofessional. The room itself was dirty, old, and unreliable. The interior looked like it hadn't been updated or properly cleaned in years. On top of that, the room was very cold, making our stay even more uncomfortable. This is a far cry from the comfort and cleanliness one would expect from a hotel. It’s worth noting that this hotel is definitely not a 4-star establishment as advertised. In reality, it’s more of a 2-star hotel, or even less. The quality of the amenities, service, and overall experience is severely lacking. Overall, our stay at the Regardal Hotel was a nightmare. I would strongly advise anyone considering this hotel to look elsewhere. There are plenty of other options that offer better service, cleaner rooms, and a more pleasant experience. This place is simply not worth your time and money

there was nothing we can say we liked it and is a request to booking.com to pls remove such hotels from their list

I am writing to formally complain about the numerous issues we encountered during our recent stay at Regardal hotel Al maty from the day we checked in on 29th May and checjed out 2nd June. Our experience was highly unsatisfactory, especially considering the premium rates we paid.From the very beginning, our stay was plagued with problems. Upon arriving late, we discovered that our room's main door lock and air conditioning were not functioning. Despite multiple trips to the reception, my husband was informed that these issues could not be addressed until the morning. This left us feeling unsafe and uncomfortable for the night.The next morning, the manager provided us with a master card as a temporary solution for the door lock. This is an extremely risky and unprofessional measure, as it compromises the security of all guests' belongings.Furthermore, the staff's attitude throughout our stay was rude and uncooperative. The staff's inability to speak English made communication challenging, and their body language clearly indicated their unwillingness to assist us. There was a noticeable lack of a welcoming smile or any form of basic hospitality from the staff, which is something we have never experienced in all our travels around the world.Our dissatisfaction was further compounded by the poor housekeeping services. Despite requesting room cleaning, we returned each night to find our room still dirty and uncleaned. This level of neglect is unacceptable and does not meet even the most basic standards of hospitality.Additionally, the breakfast service was appalling. Despite requesting a simple vegetarian sandwich, the staff failed to provide this, demonstrating a lack of consideration for guests' dietary needs. On the first night, my husband, who is diabetic, did not get anything to eat as he was busy going to the reception multiple times to address the door issues. This situation was extremely distressing and unacceptable.

I didn’t like anything from there

I got very bad behavior from that hotel management, i booked king size bed with balcony, they give me twin bed without balcony, I informed them, that time they are saying we don’t have balcony and king bed room now. First time am getting like this behavior from hotel staff, all are very rude. When i was sleeping with my wife , one staff came inside my room without my permission, it was mid night, he used his spare key, very very bad hotel in the world

No options for breakfast daily they server the same dishes that too tasteless

They should change their reception PPL they are just not too be fit for the hospitality industry, unprofessional always finding ways to mint more money from the guests and they are liers and cheat