This was my 3rd or 4th stay in Rixos Almaty. I like the hotel, the set up, lobby, and services offered. The room was big (not as booked but ok), matras good, amenities plenty. Breakfast of good standard, with good service.

Reception took a long time, and 3 staff members, to check me in. Room given to me not according to booking, bigger but road view in stead of garden view. Lobby bar, nice area, takes an awful long time to get served. Had to go to the actual bar to ask to get served, and even then it took 10minutes. Other guests went to get their drinks themselves, so long it took.

The breakfast is excellent - plenty of choice, very fresh, and a combination of different cuisines: European, Asian and local. All dishes are beautifully presented. Bed linen is very pleasant and comfortable. The bathtub is big enough for two people to enjoy. Bath condiments have a nice aroma. Park view rooms are very quiet and you hear no city noise. There is a smoking lounge in the lobby, which is great.

The service was a bit slow, and several reminders were needed to get what we wanted. Despite reminding several times about a local cooking class, the reception never came back to me.

Room service fillet steak was excellent but let down twice with unavailable preferred rocket salad and/or soup. Quality varied from Friday night to Saturday night-Friday excellent subject to above, however Saturday soup like porridge and steak sauce poor-Other n that breakfast was guid and service pretty guid. You need a check list for house daily maintenance. Not one bedside or desk lamp light working - Not a big deal but with a little more attention could be excellent. Having said that the lamps were fixed immediately I reported their non function so thumbs up fae your lads there.

see above - combined

Staff in the hotel is amazing and very friendly and helpful. Beds very comfortable and bathrooms has rain shower and worm floors. Very centrally located, next to nice park, Starbucks and Grocery. Hammam treatment is very good and I would recommend.

The pool didn’t work when we arrived and we was not informed about it at the time of a booking. All entrance doors to do room had a squeaky sound. They should work on more improving restaurants offerings as after breakfast you don’t have a good choice to eat in the hotel.

Breakfast was amazing. Personnel was professional and extremely helpful

Air temperature in room was controlled and I was very warm , asked to turn thermostat down but was told not possible. If I opened the sliding door for fresh air the noise and smell from autos was too heavy

we had a wonderful holiday with delicious breakfast . very nice climate control in rooms. very big and clean rooms. ( love the luggage storage area in your room which is before the bath and you feel like you have own changing room separate from the barroom ) fresh cold air mode is always available for a good sleep. We had a Massage for a 2 person and we both did enjoy it. Very and very polite and hospitable staff I guess we need to thank Management who trains them. thank you for your service

my deposit was not returned to my wife when I was busy and they asked her to tell me to come for it but this is a big disrespect in relation to my wife. I guess need to solve that issue by just checking her passport or giving me a phone call to make sure that I am informed .

The lobby is fantastic, beautiful, luxurious.

The room we got was disappointing. It was supposed to be a deluxe room and the pictures on booking.com of this kind of the room were much more appealing than what was offered to us on site. Unfortunately the breakfast was not as good as we would expect - the choice of food, fruit was limited and drinks were disappointing.

Wonderful staff. Wonderful food. Excellent location. If staying in Almaty again I will definitely stay at the Rixos. I would highly recommend this hotel to anyone.

N/a

The building and facilities are magnificent. Rooms were spectacular, bedroom, sitting room, dining room two bathrooms all AC. Top quality furniture even a classic writing desk.

check-in was slow. Post Ordering food took a long time for the food to arrive and a long time to get the Bill. Breakfast quality not so good Sausages not good at all. Coffee machine is not of good enough quality.

Enormous hotel with many facilities and top of the class spa and hamam. The food is also very good, and they provide a wide range of cuisines.

The staff can be a bit slow sometimes, especially at the reception - only two work at a time. I personally couldn’t get an airport transfer because their email couldn’t get through to me.