The location was ideally situated in close proximity to the Disney theme parks, offering convenient access for families. The two-bedroom suites were designed with families in mind, providing a comfortable and functional living space. The added convenience of a washer and dryer within the suites further enhanced the family-friendly amenities.

There was an unpleasant smell upon entering the suite. Adding an air freshener would be a simple solution to this issue. Additionally, when making the booking, I called to confirm that daily housekeeping would be provided. However, upon arrival, we were informed that housekeeping would only be provided every three days for our seven-night stay. As a result, our room was only cleaned once during our stay, although the staff did promptly deliver any towels we requested. Overall, the location was excellent and we had a positive experience.

Location great! Big room loved it had a washer and dryer. And bed was comfy

The room was nice everything was very clean check in staff was very nice and welcoming

Unfortunately when checking out of the room my 7yr old daughter left her iPad sitting on the kitchen counter. As we left we noticed housekeeping was outside making their rounds we didn’t notice the iPad was missing until already on the high way. I contacted them right away and all they did was send a link to report the lost item. It states investigation can take up to 30 days but it’s been almost a week I’m pretty sure we won’t be getting that back which is very disappointing. We were pretty certain house keeping went in right after we left and thought they would return the item so we could claim it but seems like that’s not the case which make me not want to return sadly.

The room I chose was the 2 bedroom suite with the King bed, 2 queens & the sofa bed, 2 bathrooms and the master bathroom was huge! It had a big spa tub. I didn’t get to use it but I would have loved to. Just never had time to sit and relax it it. It was beautiful, just like an apartment - with a full kitchen, and a washer and dryer. It fit 8 of us perfectly! There are 4 pools, 1 has a 2 story slide, mini golf and lots of activities for everyone. It’s close to a lot of stores and restaurants and also has shuttles to the theme parks. The front desk was very helpful and attentive anytime I needed anything, they were happy to assist and provided whatever we needed for the most part.

The room with the 2 queen beds was pretty hot, but I was able to get a box fan from the concierge promptly, so that was great and it worked out well. The other thing that was pretty annoying was that I got 3 keys and only 1 worked. I had to keep going up to the front desk for them to reprogram them but they came and reprogrammed the door and after that we were good. I’d say maybe get a key system that doesn’t wipe the key if you place it near your phone. Since we live in a world where we mostly have our phones in our hands. I had the key in my pocket and had my phone in my hand and it wiped the key by just walking around with my phone swinging in my hand near my pocket. Other than that, I have no complaints. It was perfect!

I wish we had spent more time at Mystic Dunes. They have so many incredible facilities, but we spent all our time at the parks and didn't take the time to take advantage of the other facilities. The room itself was nice. I enjoyed having a kitchenette, because I like cooking and I was still able to do that. The bed was comfy and the bathroom (and toiletries) was great. We also took advantage of the free shuttles to Seaworld and Universal Studios. The staff were soooo accommodating. I forgot my passport in the safe in the room and had to call from the airport, luckily we had gotten to the airport early so I was able to pop back to the resort to collect it, but they had offered different options for getting it back to me. Apart from this, they sent shuttles to get us around the resort (it's a fairly big resort) or to carry our luggage, etc.

The only gripe we had was the free shuttles to Disney. They only went to Hollywood Studios and the times were a little weird (10am departure from the resort and 5pm collection from Disney). As a result we didn't use the shuttle, because honestly not even getting to the park at rope drop and leaving at gate closing is enough time at any of the Disney parks because of all there is to do and see, and the queues. The resort is close enough to the Disney parks that using Uber is not that expensive or as much of a hassle. But the resort should consider their changing their shuttle times (and the drop off location).

Great and beautiful property.

Some of the female staff in the check-in are not professional.

Beautiful property! Very friendly staff, restaurant was nice and food was as great.

The loud work crews at 6am squealing around the back sidewalks like Mario cart.

upgrade to 3 bedroom was really nice! location was very nice and close to all parks grocery stores and gas stations. pool was really nice.

front desk staff were rude and short especially with my daughter. the staff responding to texts were horrible as well. they need more coaching and training. first room we were given had a broken glass window and never cleaned up. the floors in the first room were disgusting because all of us had black feet after a few minutes in the room. second room wasn’t too bad but it was very dated and needed some major TLC.

Felt like being at home. Very comfortable, great location, awesome facilities. Staff were great! I took the shuttle to Universal Studios and it was quick and got me there before the park opened, which was great.

It is a timeshare property, so if you are not already an “owner,” they will try to get you to attend a presentation. I went for the heck of it (and because I know I can say No and mean it) and it was entertaining. Everyone was nice until the last guy who tried on more Hail Mary to sucker me into a commitment. He was so rude when I stuck to my guns. Slightly soured my view of the property but not too much.

I would’ve given all big smiles for this stay but I didn’t enjoy being asked about some kind of deal going on where I could do a tour or something to get a deal on a five night stay or get a promotional credit? It was confusing, I was being pitched it after a tiring day at a theme park with kids, and I just wanted to check in and get to our room. I also didn’t appreciate a follow up phone call on the matter to our room around 8:30 pm when I was trying to get our kids to bed after an exhausting day, especially after I showed no interest and didn’t come back inside the lobby to get the promotion.