Great customers service in my experience. The staff went over and beyond to help us contact a taxi and provided us with anything we requested. The driver also waited a long time patiently in the airport for us to come out and was very friendly and warming. I would definitely stay at this hotel again.

I would say the price could be improved and the sound proofing but nothing major. We slept well.

We had a smooth check in and check out with front office staffs being very helpful and friendly along with all the house keeping and restaurants staff. At the time of check in front office staff (Samah)was courteous to show us the property around. We stayed for 3 days and indeed was an excellent break from normal routine. The property definitely offered a memorable stay particularly the fact that it was away from City life. The property had decent swimming pool very suitable for kids along with GYM facilities, play area for kids coupled with good restaurant food.

Nothing really except maybe the restaurant menu can include more items.

calm place away from the busy city , I like the green landscape, corner suite is perfect for couples with young children. standard room has a nice terrace perfect to sit to have fresh air . friendly staff. fast check in & out . the staff is so helpful and always there for you . lovely rooms . comfortable stay .playing ground for kids .

the outside area ( glass tents ) which allows smoking is near the kids play area , it was annoying and un healthy for kids to smell the smoke . please add a play room with soft play for younger kids and another gaming room for older children. It will be nice if you make a cinema room too and change place of the outside play area away from the smoking people. renting bikes will be nice . allow the hotel residents to walk in the garden of chalets area bigger garden there and more play ground for kids .

I spent a long weekend with the family, away from work atmosphere, I therefore enjoyed the location outside of the city. The hotel has a large swimming pool, rooms with pool view also enjoy a beautiful landscape that has a convenient café. The gym is amazing for men only and has another warm swimming pool. The staff were so friendly. I especially remember Mr. Mostafa who was very professional.

Due to Covid measures, breakfast is served to the room, however, the same one menu (oriental) was served everyday . The amount was huge but no variety.

We went for our anniversary celebrations and it was pleasant stay. It is very peaceful place, friendly staff, room service also good and our special thanks to Mr. Shyam who was assisting us in polite manner. We strongly recommend this place for who is seeking a break from hectic schedules. Food served to room only and it was nice. Shopping points like city center, Centrepoint, best yousifi, ect. Available near by

I liked the pool and the playground although it was too hot but we spent all our time at the pool anyways …. Food was great and staff were very friendly

The chalets were not cleaned well …. It looks like the cleaning company does not have proper supervision or does not know what it means to clean the chalets especially the floors and bathrooms … also the electronics, fridge, stove, A/C units, etc are working but not clean …. The hotel needs to work on their cleaning

The room and the view was great .. good stuff special thanks to abdualslam and shoumel for there services .

Breakfast was so disappointing, it wasn’t as expected. Definitely not the breakfast of a four star hotel ! Please reconsider the presentation and the way it is cooked specifically the omelette.

SOCCER FIELD AND TWO AMAZING POOLS. The chalet and the hotel are both lovely (though the chalet is more fun experience) and the staff are very nice and polite. Very fun experience and very reasonable prices

The billiards room and ping pong room was not in good condition. It needs improvement. Otherwise very happy

the receptionists were excellent they gave me the best impression what this hotel stands for , mr Godwin, Mr ehab and mr shyam went out of their way to give us an early check-in and late check out , room service food was very good and not very expensive, security is super, felt very very safe,

breakfast there was no buffet due to covid, in the chalet the cleaning policy is once in 3 days that needs to be reviewed, some chalets need to be renovated, chalet 1321 was excellent .

Breakfast didn't have any choice - not impressed with breakfast menu - two days it was the same food. A lot of bread too - no cornflakes to choose and No kids menu

Bathrobes we're not offered.