The hotel was very cozy and located in the heart of the Old Town. Despite of the location there was no annoying noise from traffic or bars etc. nearby. The room was spacious enough and bed was very comfortable. The breakfast was excellent with a good variety of everything. The staff was very friendly and helpful and took into consideration all our wishes. Overall the relaxing atmosphere gave us a splendid break after long and stressful work period.

Just before leaving to airport we had a quick lunch in hotel's tavern, Alude. And it really became a quick one due to terrible service. We had 1,5 hours before our transportation and thought that it could be more than enough to eat something. According to information in menu, the preparation of the meal should take 30 minutes, but we had to wait 75 minutes and then had to eat it in a great hurry to catch the taxi. There were totally 10 clients in the restaurant and we didn't have anything special in our order. The waiter just vanished somewhere all the time and some other clients complained since they wanted to pay the bill but the waiter was not available. However, the meal was very tasty but I hate to eat if I have to watch my clock all the time while eating.

Excellent boutique hotel with very friendly and helpful staff. Spa facilities are lovely and available for private reservation 1 hour per day. Hotel has a homely feel with spacious rooms. Beautiful courtyard seating area. Reported to be one of the nicest hotels in Vilnius, however, I think there are better options, although they have more of a corporate feel.

Spa facilities can be tricky to reserve at your preferred time, so book early. There is no room service which is surprising for a 5 star hotel. Other drink requests to the room took a long time. The breakfast is nice, although not an extensive selection. The breakfast room appears understaffed and items are not often replaced if they run out, this relates to some foods but also cutlery and plates, which results in having to constantly ask the staff to find items for you. We also ate one evening at the attached Tavern, also owned by the hotel. The staff here were not particularly welcoming or friendly with quite poor service. I would not really recommend the food here either.

The hotel is located in the center of the old town, with everything on walking distance. Five star comfort in old historic buildings and a wonderful helpful staff. Rooms and bathrooms are nicely renovated and provide modern comfort. The breakfast buffet is elaborate and many items can be ordered, freshly prepared. We booked the SPA facilities for exclusive use, after walking the city in the cold. Pleasant and relaxing experience. Taxi from the airport is about Euro 20 but alternatively buses run very frequent for euro 1 pp. During summer breakfast is served in an open courtyard.

Sorry, can't think of anything.

We loved everything about the hotel - room with spa-like bathroom, location in very clean old town near many restaurants and main square, and especially the breakfasts were exceptional! The building is so unique and charming, it's online pictures can't do it justice. All the reception staff, especially Andrus and Vytus, were so gracious, welcoming, and helpful,, we felt so comfortably 'at home' for our week at this truly special hotel. We'll return as soon as we can!

Not a thing!

Very friendly and helpful staff. We liked the breakfast, not many variations but still tasty. Room was clean. location very good!

When we first made the reservation, I specifically requested a room with bathtub, which was also confirmed by the hotel the same day. when we arrived in our room it didn’t have a bathtub. they changed our room straight away and we got our room with bathtub, but unfortunately, the tub wasn’t working properly and water was leaking out of the tub. we asked for a solution, they said have a look or to fix it, but it never happened.

receptionist, she was very kind and profesional. Common areas are really beautiful. Very nice smell in all the hotel. Very comfortable bed. Good quality cosmetics.

I think some of places must be renovated . Especialy i felt it in bathroom. It is already too old for a place like that. Shower was not working as it used to be. The biggest disappointment was breakfast. Buffet was very nice, but we ordered eggs Benedict, and twice it was made totaly wrong. First not cooked, second time over cooked. We got apology, but i think in 5*htl it should never happen, with such an easy dish. Also it was sad to know that the bar in htl is closed on Sundays. So we wanted to get a drink and had to go elsewhere. I believe these small things will be fixed on our next stay.

We booked two nights of 'staycation', and the hotel exceeded our expectations so that we extended our stay. Anticipatory service and super attentive staff. We had a Business Double, the bed was comfortable, quality bedlinen, soft gowns, Sothys toiletries, the room & bathroom were spotless clean. Fast and secure internet connection. The breakfast was excellent, very flavoursome food and quality produce, and cook-to-order menu available. The value is amazing. I wouldn't hesitate to recommend it if you plan to spend a couple of nights in the Old Town of Vilnius. The surrounding area is as cute as a chocolate box picture with cafes, restaurants and winebars are at a 3 min walk distance. The hotel is beautifully designed in a French classic style.

You can't fault the place, it's a charming boutique hotel with a pool.

Amazing hotel, amazingly friendly staff, great style, comfortable rooms, great facilities, great plant game throughout, delicious breakfast. They also very generously accommodated my request for a late check out, which was very appreciated after participating in the Vilnius half-marathon

Honestly, the only thing I can think of, which is outside of the hotel's realm given the location and size is the fact that one needs to book the SPA area

The location of the hotel is fantastic; the breakfast was wonderful; the rooms were excellent; we also really loved the fact that we could book the spa area just for the two of us which made for a great, private experience (although I do appreciate that it might be a hassle for some guest). The fantastic macaroni as a welcome gift are a nice touch!

The hotel has no private parking space which might be inconvenient, albeit only if you arrive by private car

One of the most beautiful five-star hotels in Vilnius, in the center of what was once the small Ghetto. Kind and professional staff, spacious and clean room (a bit noisy on Friday evenings, being on the first floor and with a room just under our window), large bathroom with tub and a nice shower (with a bidet it would have been perfect) , great breakfast. The internal restaurant is also excellent and atmospheric, although it is decidedly expensive.