1. Daily housekeeping and making up of room. No issues with it. 2. Toilet/Bathroom is bright and spacious. 3. Room is quiet with a good view. 4. Aircon is cold. 5. Security is very good. When using the lift, need to first scan the room card in order to access the level of the room. There is always some staff/ security personnel at the glass entrance of the hotel. 6. Overall the hotel is in a decent state of upkeep.

1. Internet access through the Wi-fi can be intermittent. Sometimes there is only Wi-fi signal but no internet. 2. A couple of the LED downlights not working. 3. Circuit-breaker box makes very loud clacking noises at times. It also makes similar noises when the card is removed from the slot while leaving the room.

The location and environment of the apartment is good. It's very quiet and the scenery is also beautiful. The rooms are very comfortable and the scenery from the balcony is very nice.

The water heater isn't good, it's usable but not up to satisfaction. The cooking equipment is also not 100% equipped, the place could use a skillet, a thong and a few ladles. The door knob of 1 of the doors came off with children inside and we had to call the staff to fix it. There are a lot of bugs in the balcony at night, so that's off limets after 7pm.

The room was clean and comfortable and the view overlooking the mountains were great. The room service was excellent and the food we ordered was delicious and value for money.

The international breakfast buffet was a great disappointment as the choice was very limited and most of the hot food were only lukewarm. Definitely NOT value for money. Also, the loud music from some pub across the road was deafening and lasted till the wee hours of the morning. Perhaps soundproofing the windows may help?

room n bed Very spacious, clean n comfortable! The front desk customer services very polite and friendly. great location. good breakfast i like this hotel.

carpark horribly tight,really struggle to get in and out (standard 2.0L Car)

Location is central.Comfortable stay with 2 big shopping mall within walking distance.Hotel has reasonably-priced food.Staff respect our privacy.

A security guard acted as if he was a receptionist during midnight when I asked about the wifi.He said no connection because of the just concluded rain.But as I kept trying to connect,I finally managed to get connected on my own.He talked only,but never offer to help tap handphone for me.

The hotel is in a great location close to the Ipoh city centre. It has a restaurant that offers great food. The room was spacious, clean, and comfortable. The facilities, such as a safe, kettle, and iron with an ironing board in the room, offer travellers added comfort. Generally, the hotel is maintained to a high standard, and the staff is friendly, helpful, and respectful. I highly recommend this hotel.

There was nothing I didn't like.

Location was good. Staff were very helpful especially when booking.com had confirmed double reservations for the same rooms when one was cancelled prior to arrival! Restuarent staff were attentive ate customer needs and courteous. Food and massage were at walking distance and we had a good stay here in this hotel.

Walls of the room were thin so we could hear noise from outside sometimes. Otherwise all was fine.

Room was spacious and clean. Nice view of the old town. Everything was excellent. Breakfast was good with quite a number of options. I like that the same elevators can access the parking area and then straight to the rooms (with card security of course)

Access to parking was a bit narrow for large vehicles. Can't avoid scraping the sidewall during exiting the lot. However, there is also parking at the back of the hotel.

Great staff. Requested something special for the room as we were in a belated honeymoon (3 years late) due to COVID restrictions in 2 different countries and they obliged with 2 handcrafted love swans made from towels with love petals over the bed. The little things & thoughts matter. Thank you so much for your taking the trouble. Location is really great. Looked for a massage after long oversess flights and at least 5 places are located within 2 minutes walk. MYR$10 by GRAB taxi will get you to most places as public transport is non existent in Ipoh. Food joints are easily accessible from the Hotel.

The Hotel driveway. No attempt is made to move vehicles from being parked in the small driveway and you have to avoid passing traffic to be picked up by your transport means on the roadside.

Room is big. There is table for work, if required, there is kettle, safe, fridge, slipper, (though it was too flimsy), enough power sockets, bright room. In the middle of town. Staff are nice and service are great. Free Parking

Toilet seat has slight stain which is not removable. Shower door unable to close at times, TV is too small, can be one size bigger but didnt really use it except for 1 to 2 hours a nite. Light above the bed a bit too glaring