Everything Great Buffet Breakfast! Eduardo C and his team at Breakfast were fantastic! Mesquite restaurant on the beach was lovely and Aldo and team made sure I had a great Birthday dinner. The Pools are Beautiful and generally quiet and the pool staff esp Jorge and Miguel were very attentive. Pool chairs were comfortable and with good shade or sun if you choose. Room was lovely, new, clean and the bed linens and bed were top quality and very comfortable. Large TV and Nespresso machine appreciated. Check in and out was seamless and they respected our Hilton Honors Diamond status even though we booked via Bookings. Loved the Byredo bath products. Well run Beautiful Hotel. The price can be steep. But we thoroughly recommend it and woukd love to return.

The loud DJ and pool party they had on Sunday ( believe this was just for a private wedding group) That the CodeX restaurant was closed for 2 nights of our stay for private functions. There are alot of weddings here…

The property is absolutely stunning. The beach was super private, the resort was spacious and gorgeous. All of the pools were lovely, and the restaurants and bars could not be more scenic. The staff really went above and beyond to take care of us! Everyone was especially accommodating to our two little ones. The drinks were pricy, but they were GOOD.

We had a lovely room on the beach, and had issues with crabs coming in under the door at night when there was a storm. Eventually we started putting towels down along the door, but the larger crabs started knocking on the doors, which was both a little creepy and funny. Because the food at the Restaurants was so excellent, I considered the room service food to be lacking. We wished there were more Mexican dishes on the menu, as we really didn’t want spaghetti on the beach in Mexico. But honestly, neither of these issues were really a problem. We loved this place!

very clean and comfortable hotel, beautiful beach and facilities. personnel was very polite and helpful, service in the hotel was excellent

we booked a massage for 2, we were told when we went there that we could use the pool and spa, we did not have swimming suits with us so we asked if we could come the next day for the jacuzzi/pool since it was already 7pm. we were told we had to pay for a whole day, even if we were gonna use the jacuzzi for 30 mins maximum and only because we did not have our swimming suits the day before. I thought it could have been handled differently.

the grounds

bathrooms had no privacy - poor design

Staff are very accommodating and friendly from the concierge, to the restaurant staff, to all the poolside staff. Foods are good. A little pricey but quality is good. Room was spacious, clean.

2 out of 6 nights when we were there we found the party music was a little too loud and the parties went on till 11:00pm on both nights . There were also guests smoked in the room and the cigarette smell got into our room which was not pleasant .

the rooms, pools, outdoor areas in general and overall location was beautiful and well taken care of. staff was more than accommodating.

food was nothing special. this hotel is about an hour from Puerto Vallarta - one way - and its restaurants. as a guest here, you are somewhat “trapped” with what the property offers to eat. Hilton needs to take a look at menus and kick it up a notch! pretty bland and all the restaurants basically served the same foods with slight variations.

We loved the location, the beach is incredible. We would definitely come back for the beach. The food was good too. We loved our experience at the restaurant Codex. I just wished the food was more authentic. It's very americanized.

Service could be improved.

The layout: pools/restaurants never felt crowded although it was high season and a family-friendly place. Traditional breakfast buffet, fresh and tasty. The restaurants are hit and miss: stick to seafood. Ordered once room service, some of the food was bad but we were not charged. Excellent customer service!

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The space in the room.

The perfume / aroma they put in the room and everywhere is awful. We ad to change our room because of it and make it clear that we where ready to leave before they do.

I think it’s just way over priced very much so compared to other destinations in Mexico

The people were amazing. The place is nice. The beach is nice but you can go to Cabo or Playa or Toulouse Cancun for much less money and get it just as nice of a place to stay. And it’s more expensive to fly there.