I loved the staff they were always nice and accommodating to us. The young male helped me get a bike. Loved the big room, the ac w fan, the huge patio, hammock was a great touch. Loved the closet space and free waters in your room.You could connect your YouTube, Netflix account to the TV which made my stay great.

The bed could be more comfortable. The toilet seat moved around. The stairs should be grippier to avoid falls, it's not easy for people w knee or foot issues.

Quiet rooms, comfortable beds and pillows, great staff. Mario and Jasmine were very helpful, hot and cold drinking water available, good location not far from ADO and near el mercado. It’s on the second floor of a building so you need to be able to go up/down stairs. Modern pretty new building. Nice lighting by the beds. Outlets by the beds as well. Can ask for hair dryer. Shared front terrace by receptionist area. There are a few chairs and tables in that area. Would stay again.

Could use a few more hooks in the bathroom to put wet towels.

The room was very nice . Good size big bathroom big mirror in there nice lighting in the bathroom. Tall Ceilings. And the Balcony was very big and private for me so i really liked the room

The only thing I didn't like was that they have loud banging most mornings at around 7 in morning for 15 mins . It woke me up. Really didn't like that very stressful for me . But if u wake up early anyway its all good .

The hotel room was nice with big balcony. They had a daily cleaning in the rooms and free water in the reception. Helpful staff. Would stay here again!

The bathroom had a bad smell and it only disappeared after the cleaning but then came back. Bad wifi in the room and the location is a bit far (10-15min walk to the center and same to the lake).

Everything works well, great owners, good parking, good coffee, lots of towels, good pressure and hot water, high ceilings, nice deck, nice sheets

Mattresses are cheap and swayed, tv didn't work, pillows not so good..

The staff here is AMAZING! They went out of their way to accommodate us and give us a room to sleep in for a couple hours after our bus arrived at 4am and our check in wasn’t until 3am. Both rooms we stayed in were clean and comfortable! You can’t beat the price and the location is only a nice 10-15 minute stroll to the main part of town. The terrace/balcony in the King room is also HUGE. The beds were very comfy. We will likely stay here every time we come to Bacalar!

It would be more convenient if it was a littleeee closer to Centro, but honestly we enjoyed walking through the neighborhood/town and getting to see everything.

staff were very friendly, room was quite nice, location was super accessible to the lake and the bus stop on the highway.

our room didn’t have a window, we were there <12 hours so it didn’t bother us too much, but it would have if we were there longer. there was also no toilet paper in the room (i assume by accident) however was a little inconvenient.

The staff was helpful in setting up a tour for us at a reasonable price. Friendly staff, coffee and water was always available in the lobby.

No windows in our room. Its best to pick a room on the outside walls of the building. It's a10 to 15 minutes walk to the square where most of the restaurants are located

close to the bus station, very friendly staff, clean space, coffee in the hall included in the price. The hotel also can help you with a border shuttle to Belize and boat trips on the lagoon.

As I am an avid walker, it wasnt a problem for me that the location of the hotel is not quite in the centre of town but this might be bothersome for some people. it is a 15min walk. my room didnt have a window which I didnt like and I think other rooms dont have windows either, not sure about all of them though

The hotel and the staff were truly excellent. The hotel is very clean and located near the beach and lots of restaurants and rents bikes to get around the area. The staff was very friendly and courteous, they even gave us lots of recommendations for places to eat and see while we were there.