This place is extremely comfortable, beautifully designed, and well located for the price. We stayed on a whim and loved it so much we decided to stay longer to relax in the room after many intense days in the sun. It's centrally located to a main street where you can get food and simple necessities. There's even an OXXO right around the corner, which we went to several times during our stay. It's only about a 10-15 minute walk to the nice restaurants, and only 30 pesos and a few minutes by cab. We rented a family suite and it was heaven. The beds are nice, the bedding was high quality and seemed brand new. There is staff there 24/7 which made us all feel really safe. They were also just very kind and hard working in general. This place is wonderful.

It could get noisey on occasion. Nothing that was a deterant. The kitchens could use some utensils for cooking.

This property is absolutely beautiful. The aesthetic is minimal, fresh and clean. It is also so spacious and really well laid out in the room. The poolside was always peaceful and quiet.

It isn’t very close to the lagoon. You can walk there in 20 minutes but if you want 24/7 lagoon views and access it’s not as close as I would have liked.

the hotel is well located, a few blocks from the very center and 1 block from the main road the hotel seems pretty new and is very well taken care of Our apartment was well decorated, well furnished and very calm Jimena, at the reception, was also super helpful with tips for places to go eat or activities (in this topic, the hotel recommends a 3h boat trip - please go and do this trip!); communication with her was also easy, clear and kind

wifi was really unstable within the hotel space wifi was not working at all in our apartment we also did a massage recommended by the hotel and provided by external professionals: we did it outside (they also offered to do it in the apartment but there were other group members in the apartment which was not easy) - I would recommend to have a room part of the hotel to do the massages

5mn from the ADO bus station and it’s a super clean and cosy little appartement with a confortable big bed, hot shower and wifi which works only in the living room but it’s not a problem! I had a late bus and they waited for me for the check-in at 2 am in the morning, talking via WhatsApp and being really reassuring ! Super nice Staff :-)

nothing much, the only thing would be the TV which does not work at all, but not really needed at the end ! and it’s a bit “far” from the center (10mn by feet so quite alright)

Beautiful gardens inside the corridors and around pool area. Suites have a fully equipped kitchen.

No elevator to second floor. Refrigerator could be bigger since the kitchen has full size stove.

Staff was top notch, helped us out with anything we needed while we were enjoying our stay. We rented bikes to get around Bacalar and it was perfect. This spot is close to the bus station and a short ride to the laguna, which was amazing! Bacalar has so many cute spots to enjoy!

Nice & clean, comfortable beds, hot water and great pool! In close proximity to ADO terminal which made it easy with children.

A little far from the centre/lagoon but not a big deal….kitchen could have been better equipped but again, no biggie!

The staff working at the place were absolutely wonderful they helped us get whatever we needed and helped us get around the town. The rooms themselves were gorgeous and had everything we would need the beds were very comfortable. We will be coming back very soon.

The hotel is very new and nicely decorated. We got a great room, which was very comfortable. The hotel is at a perfect spot to visit all the places by car. I recommend this hotel!

Cute pool, location good enough to get by and around. Around a kilometer from the center.

It seemed a bit run down. We arrived short before 3 and they didn’t let us check in or even use their toilet until check in.