The rooms were very nice and the balcony tub was fun. The food was overall very good. The service was good to excellent- in particular, Eli at the main Coral bar and Xitlalli on the beach were terrific. The specialty restaurants were good, but somewhat limited in their menu options. The option for a late checkout was appreciated, although charging for it seemed petty.

The drinks, especially on the beach, were AWEFUL. The service on the beach was hit or miss. It wwas VERY hard to achieve reliable shade on the beach with the available options. The "house" wine was absolutely shameful. The upgraded wine options were WAY overpriced, and of medeocre quality at best. The spa was overpriced. The evening entertainment options were quite lame, although the young man who played the saxophone and sang at the Coral was very talented.

Coral level is the only way to go if you go to this hotel. It is immaculately kept, fantastic location, and has a beautiful beach and pool area. The staff are so accommodating and super friendly.

The only things that are lacking are the nightlife choices and the food is sub par. The choices of restaurants on the property are great. However, the food was just not great. That was very disappointing.

Breakfast and Lunch Service was Fantastic. Joshua our waiter was exceptional. Really outstanding and his level of attention to details was unmatched. Every order was on time and his customer service was great.

Dinner service was average, often took long and staff were not really engaged.

boutique feel. fresh. breakfast was delicious. beach loungers great and easy availability (there was always one free). It was quiet away from the main hotel

thank you to Sara in the front desk, to ROCIO and CARLOS from the poor bar, best assistance in the whole place

The food at Coral Level is so much better than the Iberostar buffet and the pool with a view is amazing. In some months you can walk down the beach at night and find baby turtles trying to reach the sea and you can help them. Is truly a magical experience.

We asked for room service 3 times and those 3 times the food arrived 45 minutes or one hour later than what we were told and those 3 times the room service didn't bring what we asked for. If you ask for 2 hamburgers they'll probably arrive there in 2 hours with just one hamburger, and they didn't even offer to bring the other burger. Everything else in the hotel is amazing!

The food and the staff were great, staff incredibly friendly and helpful and the food in most places I ate was delicious.

The parilla steak house food was kind of sub par for a gourmet steak house. One night I had to wait 2 hours for room service with no arrival until I called downstairs to complain and they got it up there in 20 minutes after that. There is some kind of moldy smell in the rooms and management needs to tend to that with maybe hiring a service to eliminate the mold

Ocean view is absolutely amazing. staff are really nice.

Food is average. The beach isn’t good. Sands not fine enough.

The hotel was new and fresh, and the staff were beyond amazing! Everyone knew you by name, and they made sure you were well entertained. I cannot congratulate the staff enough. The pool entertainment was incredible, with games and music all day long. The bar tenders were hard at work and managed to get drinks served quickly. All round incredible experience

I enjoyed everything about my stay. The junior suite ocean view was very nice and clean.

I didn’t enjoy the hurricane that cause the window seal to break and water entering the room. Also water from the ceiling pored into our bed all night. Outside of the weather things were good. I do wish that there was more Mexican food and not so much American food. If you stay at this resort ONLY stay at the adult side because the family side is not as good.