We had a one bedroom villa and it’s exactly perfect for a family. Our room is very spacious and the bathroom too! The room has the amenities perfect for a long stay. The kitchen is packed with everything we needed from pots to dishwashing liquid and sponge. The laundry in the room is perfect since we only had small carry on luggage with us. The vacuum was helpful to clean up our mess. The housekeeping staff did a great job cleaning our room. The bed and pillows were very comfortable. The pool is PERFECT, overlooking the beautiful ocean. The pool is so big its visible when we were in the plane! The location is perfect, close to a grocery store and right next to a bus stop. It’s also right across a mall. The resort is very quiet, perfect for fun and relaxation. They also offer free activities in the resort.

The jets in our tub wasn’t working properly and the lock in our sliding door was broken. I thought our room would be an ocean view, but it wasn’t. They were also very aggressive in selling timeshare. Beware that they will offer for u to attend a sales talk in exchange for discounts at excursions. Dont do it, its cheaper to buy tickets to excursions online or at expedia.

Staff was very attentive and friendly. Place was clean.

I didn’t like where our room was. I asked for ocean view. The view was trees barely ocean view.and loud exhaust system from other hotel when sitting on balcony.

I love the location of the property, the pool, restaurants and the staff

The room given to us was right by the sports bar and as early as 6am, you hear the staff pushing some trays, a lot noise early in the morning that woke me up the whole time we stayed even after telling the front desk about the noise. And they don’t clean the room everyday and had to ask for new towels on the days they didn’t clean our room.

The room was big and comfortable, and all the amenities were excellent; we had a beautiful view, and they cleaned the room every day, which was a plus after the pandemic.

We participated in a sales meeting for 90 minutes. I felt so much pressure to do that. I understand you want to sell, but I suggest you use a better strategy so guests don´t feel harassed

Was across street from a large mall which contains restaurants and retail. Very close to Cancun nite life central. Hotel is beautiful. Clean rooms, large pool. Ocean front with cabanas. On-site restaurants. Very little to not like about this facility or staff or cleaning help.

I wish the on-site store offered more items and stayed open later. I dislike high pressure timeshare sales so we avoided the front of the hotel where these folks conduct business. I wish the mixed drinks were stronger. I wish check-in was faster.

I came with a family of 8 including small children and we had a blast! We enjoyed every second of our stay and will definitely be back. The resort is gorgeous, comfortable and easy to get around with the beach just seconds from our room. Staff was exceptional, always smiling, always trying to help make the stay better. We used the kids room for the little ones to play especially during the random rain storms and they begged to go back every morning! Could not have asked for a better hotel.

Not all inclusive. For the price we paid I expected drinks to be included but I was mistaken

Liked the variety of pools and activities. Restaurant menus need to vary . It shouldn’t be the same at the sports bar and pool restaurant.

Didn’t like the pushy sales pitch to become an owner. To tie up 90 min of your stay to get 100-300 of credit is not good. If you listen to the presentation thst really only takes 30 -45 minutes . When you say you’re not interested that should be it! Period. Especially when you paid for your stay.

The entire hotel is BEAUTIFUL! Very relaxing and luxurious with an amazing location on the beach. I love that the beach is private. And the entire place is immaculately clean! I LOVED THE AIR CONDITIONING!!!!

It took a little over an hour for us to get into our room after checking in. The desk said they didn't have my correct phone number when I wrote it down clearly. The entire staff Is very accommodating and try their hardest to please. Especially those on the restaurants. The food is HORRIBLE! We had our first dinner at the main pool restaurant, Viento, pricey and awful food. The buffet at Oceano wasn't any better but was included with the cost of the room so can't really complain. Luckily the market is fully stocked and the room has a full kitchen so we cooked. Stay here, eat elsewhere

The room is really good it was a studio so it has a washer and dryer machine and also a kitchen, the view is fantastic so far the best view. Also they have the turtle nest and they protect them it was really nice and we could see the babies at night. The location it’s good right in front of the Isla shopping.

Well it’s nothing inclusive for what you pay and also they’re food is very expensive, don’t know if it’s good because we didn’t try it.

Everything from location to rooms (views/cleanliness, etc.) - was amazing. We loved the customer service. Stayed at the hotel for 5 nights in September with my family. Felipe at the Conceirge was really helpful - He helped us with booking all our tours/activities and gave us the best value options. He went out of the way to make sure that our stay was comfortable.