I loved the lay of the land! It wasn’t hard to navigate! Common areas are very welcoming and entertaining! I loved how helpful the staff was!! Anything i needed was pretty much available! Food options were plentiful and Available at almost any hour (that i went anyway!) checking n and check out was smooth! Covid testing on site!! U can have your own party and not be interrupted!

I did not like how everything was on a strict time schedule! Like to get dinner reservations it must be made all at one time with the guest in a line going to get their names on the list! So clearly i never made the formal dinner! I did not like how in the room i could always hear the door slamming! I couldn’t hear ppl n their rooms but that door was loud! We developed ants and that was unsettling! There are limited activities here and no real rainy day schedule! Party was over at 12 when the hotel next to us partied until 2am! No drinks until 12 was underlying cuz i like a mimosa with breakfast! But these are fairly minor complaints to the overall stay! Overall the stay was great yet these are a few adjustments I’d like to see happen! I would stay here again

the bed, pool, beach, location, concierge people

Standing in line everyday to be able to book dinner in any of the three restaurants in the hotel. Going on holidays to a resort and having to wake up early in order to stand in line at 8:45am is not something I want to experience again (picture attached) There are more guests wanting to eat in their restaurants than the actual seats. Also, there was mostly only one kind of tea (black lipton) available, no minth or camomile, or anything other than black lipton (80% of time)

Because is not a big hotel you can travel everywhere within minutes to the pool, restaurants. The food was awesome every day. The room was bigger that I expected with high ceilings. Next to us was the ferry to isla mujeres, a pirate ship show and the high tower where it goes 370 degrees round.

Well one thing that happen during our stay was that the elevator stop working and it was like that for a 1 or 2 days. Another thing I did not like was the view from my room. Above us it was the restaurant and you can see the roof top. (Not a good sight).

our stay was great good service

the room maintenance was in bad shape (door, restroom) TV volume and alarm clock .

Everything about the hotel stay was great. It was exceptionally clean and staff was always pleasant and courteous. Good quality entertainment, fun pool/beach side activities and great gym. The checkin/checkout process was easy and pleasant. The buffet was very good and the restaurant food was outstanding. The beach is well maintained with daily removal of seaweed.

The location next to the busy the marina with a large ferry and four pirate ships was not great because of frequent diesel fumes on the beach. The restaurant reservation process should be moved from 7 am to 9 am or later, to allow guests to rest on their vacation.

The hotel was great! a good location, it has a private beach that is cleaned up every morning, the food was great -, particularly the Italian restaurant which was amazing!!

The staff expect you to give tips for everything, and their service does change with this.

I loved that the staff was friendly and entertaining, check-in was easy and quick. We didn't get to check in until about 4 PM, but they gave us our bands and we were able to enjoy the resort. The beach and restaurants were clean. You can enjoy the sunset in the lounge area by the ocean. They made great drinks. The food was great. Especially the seafood and buffet restaurants.

The Mexican receptionist was very rude, my husband and I had a 2 small beds in our room instead of a queen or king. I literally left there with a crook in my neck. The Spa was okay, but expensive.

Excellent staff service and attention, Great location close to downtown, 10 minutes ride by public bus or taxi, walking distance for ferry to Isla Mujeres, other attractions and beautiful Catholic Church. Access to small beach, but very clean and calm to swim, palm shaded lounging area and beach bar. 24hr snack bar and excellent buffet restaurant. Reservations required for specialty restaurants though. Great variety of entertainment daily and fun activities with prizes. Great service and drinks at different bars. Great spa services.

A longer stay, we were there for 4 nights only.

The staff is the highlight of this resort. Warm as the Mexican sun and always at your service with a smile. There were some that were so special I would like to mention them by name. Lucy the towel attendant at the pool has a smile and personality that will make your day. Pepe and William in the buffet restaurant. María de la Cruz at reception is amazing. Erik Gonzalez in the seafood restaurant will entertain you with some very cool service tricks and his laugh made me laugh. Finally Roberto the concierge, he will guide you well. the restaurant food for the most part was quite good.

The beach is not the gorgeous Cancun blue you see in the brochures and the location is a bit far from anywhere to walk to.

Breakfast was really good, loved, and the location was ok the distance from the Airport was ok, is a place that I would recommend.

Nothing really..