My stay here was absolutely Phenomenal! The staff was extraordinary, kind, polite, always smiling, attentive to your needs and each one delivered exceptional customer service! Oh, they understand their assignment! The US employee base could learn a few things from the staff here at the Marriott Cancun. What impressed me the most - the cleanliness of the hotel! The lobby, my room, the grounds, everywhere I looked every single aspect of this hotel was in order! I'm going to compare my stay at other places to my stay here at the Marriott properties. Honestly, I really don't want to stay anywhere else!

The drinks! They were horrible! No matter where we ordered, the drinks appeared watered down, even after we requested shots on the side~! When in Mexico, you want Tequila! I mean really, it's the countries national drink! No Bueno

My stay was great. The staff was my favorite part. Hugo(one of the bell men) was so kind and patient. The resort is nice, the beach was amazing. plenty of seating and umbrellas. The room was nice. We had a beach view, and it was worth waking up to it.

I wish they had better vegan options in the restaurants. But overall, the food was good. They could do some room renovation, just some slight touch ups regarding tile damage and rusting on counters. But it wasn’t anything too bad.

The layout is good. Location is good. Easy access to rooms, lobby, beach.

Water water water. Why not have refillable water stations by the pool or lobby? The price of water at the pool is outrageous and I did not like to have to walk to concierge constantly for water. I have stayed in many places with refillable water stations. I think this is a must. When I checked in, I was not told I had a $50.00 daily credit for consumption. I wish I had known.

new and good food

ocean waves too high for small children - no barrier

Hugo bellman, Enrique , Juan et al servers who remembered that I liked my breakfast cappuccino to go, Concierge who looked up the cooking classes for me, Aldi, tall female concierge who got me taxi reservations. Andi the breakfast Maitre'D. Warm water pool day or night. Bellman who had the free drink coupon for the Crab House restaurant across the street. Lobby bar free margarita coupons. Nice touch - envelope in room to leave a housekeeping tip. Easy access to Red bus to go to Chedraui Selecto supermarket. Free Covid testing at the JW Marriott next door just made stay more relaxing

Original room 3060 was above lobby & noisy with music, The desk clerk who told me that I was not Titanium when that level was in my profile. I got a much better room with the next desk clerk who got me an ocean view room which was much better. This hotel is under construction so the drilling noise is right by the pool area and drilling can be heard at 9am for a couple of hours. Taxi from AIRPORT was $35. on the return it was $19. Did not know that you had to reserve a cab which was not on the booking.com reservation site.

Beautiful pool and beach area! Room was great!

No one informed us the tips were included in food, drinks, etc. We tipped and found out much later, the gratituties were included. I felt it was dishonest not to inform people.

Everything was amazing! We got upgraded to a seaview room, and got 50$ resort credit per day! 7 restaurants for your choice! Great pool, jacuzzi and private beach. This is the best value for money in Cancun!

Could renovate the room or change the bed, everything else was great.

The location, the hotel ambiance, the cleanliness, housekeeping staff, lobby bar bartenders, pool attendants and the view from our room.

The concierge staff, needs training, compared to other hotels around the world we have stayed, they are ill prepared for the task of assisting customers. All the restaurant we ate with the exception of Gustino were good. The experience at Gustino was a disaster, the pasta was overcooked and the service was mediocre, even the chef and floor manager came to our table to hear our dissatisfaction with the food.

Everything: hotel location, resturant, food, pool, services,..

We didnt like one main thing which is the price we had to pay for the 5 nights stay which was 315 USD more than what i closed in booking, which doesnt make sense at all from any aspect, added taxes or other. Something is not right here. 715$ cant jump to 1030$ for 5 nights. The reason the hotel gave was an exchange rate which changed since the original order but that is still impossible in any way you look at it. Another fact for that is the hotel we came to next just now by booking and price is like was in the original reservation. We had to pay upfront here, now. I reserved 2 rooms in marriott and it happened for both of them, so not looking a mistake. I think booking should intervine here...