Lovely room but they hadn’t completed the work. Staff were amazing and the food in the attached cafe was phenomenal and I mean that wholeheartedly.

Pool was not clean but the weather was poor so that was ok. It was told to us as ready to use though and it clearly was full of leaves. Poolside bar was closed and jacuzzi unfinished but again the weather was pants and it was a short stay in December so wasn’t an issue for us. I would definitely check these things for yourself depending upon when you go. The staff are awesome and the room was lovely passports were kept in a drawer unlocked and unattended and difficult to get back so I would not advise leaving them with them as the ‘security’ were not present and it was not left in a safe, just a folder in a drawer near the open front door.

The receptionists are friendly and helpful. The room is spacious and clean. Rustic style.

There are not much facilities, the pool is dirty when we were there.

- Really liked the outdoor pool and relaxation areas. - staff were incredible very friendly and very patient helping me with my Spanish(they spoke amazing English also) - central location to most of downtown Cancun - house keeping team was also incredible and very attentive to all our needs.

- The shower had a very strange smell coming from it anytime it was used which was very off putting especially having to use it as I didn’t feel quite clean. - Hairdryer at reception is not compatible with sockets so had to sit holding plug for it to work. - Outdoor lighting stays on most of the night so is very bright in room till at least 11-11:30pm Please also be aware when booking check your room photos as I made the mistake of ordering a small basic room when I could’ve had a nicer one.

In room were 8 beds, no information about sharibg on booking((

This is a little calm oasis, tucked away from the street with a small pool and cafe which we particularly liked. There are various Yoga, Pilates and other classes running at different times during the week. There are a selection of local restaurants nearby which were great. The wider area is pretty busy with roads running to the port, resorts and downtown. The staff are exceptionally helpful and we wished we had stayed longer.

Some aspects of the accommodation is a little tired but no issues. Slightly difficult to locate on GPS maps so double check if making your own way

What a beautiful stay we had as a couple! We cannot understand how the rating on Google could be so bad (4,0), must be fake reviews without any explanations. For very good price we had the chance to stay at a beautiful hotel. The food was fabulous and healthy, the coworkers were super friendly and helpful at all times. Our sleeping room was big, clean and very cool. We had a beautiful time and we deeply thank the staff of this hotel for making our stay so beautiful. 🙏🏻

We absolutely loved our stay at Pachamaya. The property is designed beautifully with a tranquil outdoor pool area, gorgeous rooftop and spacious rooms. The team there are phenomenal, offering us help with anything we needed and some very lovely recommendations for our stay. We particularly loved starting our day with Ashtanga Yoga and sound healing, the perfect restoration after our long journey from Australia. The location is also very convenient, within walking distance of the ADO bus station and many lovely restaurants and cafes. We wish we had stayed longer and would definitely come back!

Nothing to dislike, everything with exceptional and we have no doubt it will only get better - the hotel only opened this year and we hear the owners have some exciting plans for it.

Huge bed, great shower, lots of space, central location. The staff are special, very kind and thoughtful. We got a free yoga class which was great. I really recommend this space for anyone who wants to visit cancun away from the crowds.

Having a mini fridge in the bedroom would have made a big difference, so that we could at least always have cool water. A kettle for coffee would also be greatly appreciated. Small things, the place is fantastic.

Lovely place. We only stayed one day but the form beds were amazing. Staff were great and friendly (especially lucero)The pool area is nice, didn't eat but the food looked massive and fresh. Had a massage and it was brilliant. Massive room and nice shampoo/soap/lotion in the bathroom. This place exceeded expectations.

If I'm being picky, the rooms have low ceilings so can feel stuffy, although the Aircon is good. Room is large enough for TV and a fridge. Still a 10 without these things.

Location is really good, close to downtown but also few kilometers from ferry to Isla Mujeres. For us it was much better to stay here than in Cancun hotel where it’s full of bling bling hotel. About the staff… I would like to thanks them as much as I can! We had huge issue with our car and luggages and they arranged everything for us even though we were already back to France. They are really kind and helpful ! Thanks a lot for your help !

Bed for 2 was a bit small