The view was fabulous, tranquility, the room was great for two and our pup, treats for him was a nice touch. Breakfast was amazing, what a way to start the day! The self checkin with our name outside the room was easy. Overall great experience, very happy and will be considered again for sure. Thank you!

Self checkin was easy, however it would have been nice if I had known beforehand which room was ours, we found it “by accident”. Besides that, all good.

The staff were the greatest. We particularly loved Javier the doorman. He made sure we were satisfied & had everything we needed. The hotel in general was clean, comfortable, close to 5th avenue but quiet at night. Adriana, the housekeeper was also a doll. She kept our room so clean. The front desk staff also helped us on several occasions. We had a couple issues in our room with the A/C leaking and the shower head falling off but maintenance fixed both issues ASAP and management bought us a free breakfast.

There restaurant for dinner was fine. However, the breakfast buffet was very expensive. So we only ate there 2 times (one of those was free). You could go to about 6 other restaurants within walking distance & have breakfast for two a lot cheaper.

The rooms were very clean and the staff was very polite. The rooms had all accesories mentioned online. Excellent hotel for a day or two. The pool on the roof and the soft beds were amazing.

A bit to quiet for our taste, before this hotel we were situated on 5th ave with a balcony overlooking the street - simply amazing. This place has a totally different vibe... The room didnt have a balcony althought there are same types of rooms with a balcony on the opposite side of the hotel. We have to mention again, regarding the hotel itself, it exceeded all our expectations that this kind of hotel has to offer.

Location is good, and the hotel is very well kept and maintained. Also the pool deck is very nice- I think it might be one of the best in all of playa. There are 2 pool decks as a matter of fact.

The cocktails where mediocre. Also I remember the description to the room on booking being “Super King Suite”. The room was a 100% ordinary hotel room with nothing “Super King” to it… the bed was a Queen so I really don’t understand why it is being described as a “Super King Suite”…

This was our second time in this hotel and, once again, we thouroughly enjoyed it. Its location is perfect, right next to Quinta Avenida and all its restaurants, bars and shops. The rooms are a great size and the beds are very comfortable. We really enjoy the rooftop pool. We highly recommend this hotel when staying in Playa del Carmen!

Have chosen it several times while in Playa. Convinient location. A block from the 5th Ave snd a short stroll to beach front clubs. Its a mexican chain very similar to good value for money hotel chains in the US. I will return again!

excellent location very central close to beach and restaurants. nice rooftop pool. friendly staff and perfect baby bed was provided for duration of our stay which was great!

other guests kept slamming doors at night, can if something can be done on doors to reduce this would be great. airco did not fully work.

Exceptional hospitality at Fiesta Inn. Infinity pool is open early morning to late night. Rooms are kept clean.

The main infinity pool was under maintenance. Loud music playing next door most hours, but couldn't hear it in the room at least.

I liked the rooftop pool the have. We enjoyed a nice evening up there.

I didn’t like that when you exit your room and there is no one there, the air conditioning turns off and when you come back the room is very hot, especially if you are assigned a room that faces sunset

Our stay here was great! The two rooftop pools were amazing and one was even long enough for lap swimming. The gym was also very nice and had a lot of equipment for a hotel. Beds were extremely comfortable. Would highly recommend staying here as we started our trip staying at a hotel right across the street which was supposed to be a 5 star hotel and it was no where near as nice as Fiesta Inn.