the location was perfect, the staff were wonderful, pleasant and helpful, very clean accommodation. we had a room with small kitchen, they only supplied small cheap plastic plates and drinking cups, and one small frying pan. I would recommend larger plates and cups not plastic, also supply coffee cups, dish towel and soap for clean up I would definitely stay here again.

the room with a kitchen supplied small cheap plastic plates and cups , we were there for 1 month so better kitchen ware, plus coffee cups , dish soap and dish towel would be helpful. these small improvements would get them a perfect rating.

It's a lovely small clean hotel right across from the beach. You can fall asleep listening to the ocean waves crashing if you pay for the premium rooms at the front. I stayed in both and loved the ocean front room for this reason but the interior hotel rooms were nice too. ***Note if you stay ocean front you will have the noise of the beach all day and sometimes into the wee hours of the night from the Malecon. I didn't mind it because I could still be a part of everything listening to them. One thing I love about the Mexican people is they all seem to sing. I love listening to them, it makes me smile. It is immaculately clean and the staff are the sweetest and gracious. We had a couple of storms while I stayed and it was cooler weather and I asked for a blanket for my bed and they put in the dryer to warm it up for me. SOOO SWEET.

nothing I have no complaints.

Right in front of the beach, clean rooms, friendly staff.

I don't know if there was some miscommunication, on cleaning staff and main staff, of them thinking we were not checked in yet. We left our belongings, left, and came back to our room to find clean towels on our beds. We checked in past our check in time, so not sure what happened, but it made us uncomfortable to know someone entered after we had left our personal belongings all out in the open.

Location is the best. Right across from Malecon Beach. Within walking distance to shop, grocery shops and lots of restaurants. Room with side view balcony was just right. Ask for room 14 !. Smart TV in room but no English station. There is small fridge and a microwave in the room. Bring your own cutlery and plates as they do not have any available. Maria at the Front Desk was very nice and accomodating.

No elevator in the building. If your have trouble climbing stairs, ask for a ground floor room. Hot water takes about 2 minutes to flow. A/C works great. There is road construction going on in front of the hotel. But noise is not too bad. The weekends get a little noisy. That's when the locals come to the beach. Weekdays are less crowded and pleasant. Caution! Pillows are hard. Bring your own soft pillow with you.

Perfect location by the Mexican Gulf beach. As good as Caribbean. Local shops have more or less good prices. Lots of street food and a few shops around. Comfortable for a solo traveller or a group.

The staff was efficient and friendly. They took care of our needs and helped us to get our luggage up several flights of stairs to our rooms. They were helpful in providing us with recommendations on restaurants in the area. We were only here for one evening, so we didn't get a chance to really get a solid feel for the place.

Road construction had the streets around the hotel closed while we were there, which made getting to and into the hotel a challenge. There are no elevators in the hotel, so luggage had to be carried up several flights of stairs. For the elderly or those with physical limitations, this could be a problem. Being located right next to the beach, during the day the crowds and traffic are heavy, and if you are traveling in your own vehicle, you might have to park blocks away from the hotel.

Clean, great location, good WiFi

No elevator, no kitchen utilities (absolutely nothing). If you come from abroad, the kitchen is not usable at all. We asked to rent them, but were told is not an option.

Very nice place to stay when going to Progreso. Clean, great view from room 21, hot shower, microwave and fridge with freezer! We rented lounge chairs with umbrellas out front for $250 MX, which was great for for one day, but if we were staying longer we would have negotiated the price down. The beach was one of the best I’ve been to. Waves were soft and water was very salty and buoyant; perfect for floating. Will definitely stay here again when we return.

Nothing. All was great.

Location close to the beach. Our room had a balcony overlooking the beach. Close to restaurants and downtown. Staff were friendly.

The room didn't have table lamps only ceiling lights. No safe and no drinking glasses in the room.

When I booked I booked for an ocean view & large terrace. It was insinuated that I would have one of the FRONT rooms on the booking site. I ended up getting room#23. It wasn't what was promised, but I liked the view from this room, even better.

Booking was deceptional. Was promised a front room with large terrace.