Receptionist was very helpful and arranged a local guide for 2 trips who were both excellent, unfortunately he wasn't there when we checked out and I wasn't able to thank him personally which I regret. The breakfast was excellent and the staff could NOT have been more helpful and attentive 5stars. The location is in the heart of the city and was very secure.

The room (suite ) we had on arrival was not like the ones in photographs and my wife was quite disappointed, however they changed us to another room the next day which was much more like the photos. Possibly each room is different but when they look substantially different (probably much the same size) then there should be more photos.

let me start with saying you MUST take the hotel up on their offer of ,Mohamed, the private transfer driver. He has permission to drive through the market and take you to the door of the hotel. And what an entrance! the hotel looks like 2 gold doors when you arrive. You could mistaken it for a fancy souk entrance, LOL. Slightly confusing but what a fun shock! Hidden behind these doors is an oasis of calm, beauty and class! A true Ryad, with loads of light, a central garden/court yard and fantastic facilities. The level of detail that has gone into this hotel is astonishing. With no corners cut and every inch of space detailed with wonderful architectural details and surprises. The rooms are well proportioned. The entire hotel, rooms etc. is spotlessly clean and i mean spotless! The service from the staff is on whole new level. You can ask the reception, waiters even cleaners for advice and they will make sure that the right person is informed and whatever you want to do is arranged for you. We chose to book our balloon flight, desert buggy trip, camel rides and driver through the hotel. They took care of everything and i mean everything. All we had to do was be at reception at the time WE wanted to do our excursions. Everything is bespoke/tailored to suit you. The breakfast was a knock out, varied and different every day. The chef is excellent and there to greet you in the morning and make sure that everyone is happy. Again, i wanted my coffee in a certain way and they insisted on making it for me. Truly bespoke 1st class service. We also had a few lunches at the hotel and the food was superb. Beautifully cooked and prepared, fresh dishes with all the additions you would expect from a 5* restaurant! The staff are so friendly and helpful and exceptionally well trained, yet not intrusive or in your face. Knowing the boundaries is very important to guests and the Art Place team where 110% on point. An exceptional and surprising hotel!

The entire structure is extremely well kept, well equipped to cater all necessities. It’s got pieces of local art like beautiful vases everywhere. It is in typical Moroccan style, with a bit of contemporary style mixed together. There is wonderful entrance door, facing the main square, yet is very quiete indoors. Our room was spacious, the ceiling was stunning, as well as the decor. The bed was one the most comfortable I have ever tried, great quality sheets. The service was great, breakfast was the very best of all our stay in Marocco and the staff extremely attentive. We wanted to have some laundry washed at a particular temperature and they made it for us and delivered it timely. Differently from other structures, The staff was reliable and precise when they were giving information, times, and organising different services for us. A breath of fresh air!

The breakfast room and some furniture choice especially in the common areas was not my taste, yet really clean and well maintained.

Beautiful hotel in the centre of the medina. Staff were excellent and extremely professional yet friendly and helpful. Breakfast was fab with a great selection in buffet format with staff there to assist to your every need. The rooms are refreshed daily with tea and coffee facilities. Beds are really comfortable with temperature adjustable aircon and heat. Overall it was a pleasure to stay here and will definitely be returning in the future.

Nothing.

The Riad/hotel is very quiet inside and a perfect location for the main tourist spots. The staff cannot be more helpful and you feel very secure. Tours and airport transfers were made with ease. Breakfast was served daily with a wide range of options. The hotel is not crowded as is boutique. It is very clean throughout. We would recommend it as an excellent place to stay.

The only downside is that many places are alcohol free and it is forbidden in Marrakesh in most venues. This did not affect us but if you are fond of alcohol, or just want a drink with your meal, Marrakesh generally is not the place to be. Though you can purchase in some venues-it’s costly!

Amazing hotel and staff; location was top, at the main square, transfers available and payed at the hotel. We were very pleased with everything. The hotel is amazingly decorated, such a magic scenario. Our special thanks to Amine and Rabie, always kind and helpful in several occasions, at the pool and terrace specially. The hotel and the facilities were always very clean, pool included; wonderful breakfast every morning. Great assistance from the lobby, always so kind. We loved the fact of the special assistance at our room to make sure we could watch the European Final Cup, thanks again, guys! The hotel was also very helpful by email, prior to our visit. We will come back.

Nothing.

This property is absolutely beautiful and even a bit prettier than the pictures! It is in a lovely riad style with a great terrace and pool area. The dining / restaurant area also has a terrace. Despite being in the absolute heart of the Jema el-Fena square, which is incredibly noisy, one never hears any noise or disturbances due to great sound proofing. The staff, especially those in the dining area, all go out of their way to help with a smile.

Top floors do not have an access by elevator which might be difficult for those with mobility issues.

Service was above what we expected, nothing too much trouble. Housekeeping staff working all day, keeping the floors spotless, room serviced everyday with change of towels if required. Staff on desk and in dining room very professional and so helpful. Breakfast buffet, great choice of Morroccoan food and plenty pastries, pancakes. Rooftop pool very inviting, unfortunately I forgot to pack my swimsuit. Very quiet despite being on the edge of the square. Security high, doorman present 24hrs. We loved it.

Felt the bed firm but that's a personal choice. Can't think of anything else.

The swimming pool was a true highlight. Nestled within the hotel's serene courtyard, the pool offered a perfect oasis to escape the bustling city. The water was impeccably clean, and the surrounding lounge chairs provided a comfortable spot to relax and soak up the sun. Breakfast each morning was an absolute treat. The spread featured a delicious array of both local Moroccan delicacies and international favorites. Freshly baked pastries, a variety of fruits, and an assortment of cheeses were just a few of the offerings that made the breakfast buffet outstanding. The attentive staff ensured that everything was replenished promptly, and their friendly service added to the pleasant experience. What truly set this hotel apart was the exceptional staff. From the moment I arrived, they were incredibly welcoming and attentive. Their warm hospitality and willingness to go above and beyond to ensure a comfortable stay made a significant difference.

Not much to not like. The over all experience was excellent and no bad points to mention

The whole Marrakesh experience was faboulous - a marvelous attack on the senses! The staff at the Riad were more than excellent. In particular Rabi who was very special and of course Mohamed who was also so attentive at breakfast (which was brilliant) Also a thank you to Youssef at the desk and at dinner. We dont recollect the names of the other counter and door staff but they were always there for all our needs. Overall a great place to stay. Donal & San. Ireland.

Maybe drinks with dinner (wine) would have been nice BUT we respect the culture.