All the members of the staff were professional, helpful and all smile. I loved it and i would recommend to anyone. I surely would book again and again.

The receptionist at the spa needs to extend the same welcoming to Moroccans as to foreigners. I went to get splurged on while waiting for my family to get back from carting. The service was extra warm for the foreigners than us. We were ignored. In my line of duty, I work with customers. That kind of behavior is non negotiable from my staff. She should get some hint from the guys at the buffet counter. Too bad, I just took my business and my money where it was appreciated.

The all inclusive was worth the money and saved a lot of time and hassle trying to find suitable food outlets to eat at, the staff were very friendly and attentive, the shuttle service was easy and handy to use, the grounds was very picturesque and lovely to walk around.

On the first day out room’s sink was blocked and it took the hotel a day to sort it out which meant it delayed our plans the next day as the sink was unusable, the shuttle service only had a few slots, and the two restaurant options only allowed once visit, so you could only book the Moroccan or Italian restaurant once. There should be more snacks available during the day for those that miss the lunch time buffet.

This was an excellent hotel and brilliant value for money. Staff were amazing and the facilities exceeded my expectations. Great for a short stay. Don’t listen to negative reviews on the food being the “same”, it’s only the “same” if you choose the English option every night, they had a great selection and variety.

I stayed at the RIU Tikida Palmeraie for a week with my brother. The aim of my holiday was to explore Marrakesh for 1-2 days and chill by the pool for 6 days. It all worked out very well. Guests were about 70 % English speaking and 30 % french speaking, with some German and Dutch people in the mix. Maybe 20 % families. The location of the hotel is slightly outside of Marrakech, but this is mostly the case with the alternative large hotel complexes (if you want a pool etc.). Otherwise, only the Riad Botique hotels in Marrakesh oldtown remain for those who want a more authentic holiday. The absolute pro is the hotel shuttle to the big Djeffar el Fna market place, which is offered several times a day back-and-forth. This saves you any taxi costs and the stressfull haggling with drivers. The hotel facilities including the room are extremely solid. The entire complex is very well maintained (only a few places really need repair), the rooms are spacious and large. Just as you would expect from RIU hotels. We had no problems with the air conditioning. The staff was always extremely friendly and helpful. You notice a very good training. The animation team gives their best, evidence are the numerous (British) guests hooked up with the daily hotel song at the pool. The food was always fresh and sufficient for a week. Alternatively, there are two in-hotel restaurants, which we did not try. It's true that the morning and lunch menu focuses to 80 % on the same dishes, but this was always freshly prepared and very good. We got along very well for a week.

Nothing particular.

The staff were so very good! The swimming pool was perfect and there were always plenty of sun beds. Entertainment by the pool was really good also. It is always frustrating however, when, in spite of the notices, people "reserve" sun beds with towels early in the morning. Food in the restaurant was so good, and the Moroccan restaurant was truly exceptional. The public areas were all very good and spotlessly clean.

The hotel rooms were a little basic. And the communal staircases were in urgent need of updating and improvement The TV had only one English language channel, BBC World. And although we were very happy with the All inclusive facilities at the hotel, it would have been good to have tea and coffee facilities in the room.

The staff are wonderful very cheerful and extremely hard working The hotel was very clean and the there was plenty of fresh food The entertainment was enjoyable The grounds are beautifully kept and had plenty of lighting at night .. it felt very safe Taxi s were across the road which reception were happy to call and advice u on price The hotel provided a bus service into the Center of town which was really useful and ran on time

Hard to get an umbrella or sun bed …people were putting their towels on them and them not using them till very late in the day WIFI was patchy The Italian dining is the usual buffet restaurant and was self service . We thought our meal would be cooked to order Labelling of food was inaccurate and in some cases non existent

staff were friendly. it was my first solo trip and I felt at ease and safe. the food was also nice.

the walls aren’t sound proof and the wifi wasn’t the best. would’ve been nice for a bit more variety in the food.

- The best thing about this hotel is without doubt the staff, everyone from waiters and bar to reception and cleaning were super nice and always with a smile, all the requests got resolved or treated fast and effectively. - food was plentiful (3 restaurants) and combined local flavors with international cuisine - beautiful garden territory, pool is big (special thanks for animation team) - there is a shuttle to city center several times per day - clean room

- Water in the pool is a bit cold compared to what you would typically expect from such a hotel (not a huge problem but definitely not for people who like really warm water) - wi-fi works in the room and lobby, but is struggling in some parts of the territory - toilet flush looked like it was about to get clogged

Very close to marrakech, and amazing value for money! Very clean and tidy. Cleaners were lovely and left little designs on the beds Every time they cleaned. Staff were so nice and attentive. Always happy to help with a smile too. The aqua aerobics class that was held in the indoor pool was very good and helped burn off a few calories from all the eating and drinking we did. The outdoor pool was quite cold but that didn’t stop us from having a quick dip between sunbathing. The buffet had a wide variety of food, which I appreciated as a pescatarian, so people with varied diets would be able find something to suit themselves. We really didn’t want to leave, we were so relaxed and comfortable. Everything was wonderful. We cannot wait to return!

Nothing !

Stunning hotel and exceptional value for money. We loved the recently refurbed lobby area, the activity facilities and the huge rooms. Can not fault the hotel for value for money. The staff were also very professional and friendly

We are not one to complain unnecessarily but the pool is ice cold. Too cold to use. It resembles the lumi ice bath where you cannot tolerate it anymore due to numbing pains in legs and body! This is a real shame as the pool is the main attraction. This was the only thing I could fault