Second stay this year. Chosen because it's convenient to main bus routes, restaurants and supermarket/mall. Housekeeping and in-room facilities excellent especially the hairdrier, plus access to the laundry.

I was in Room 8, right at the front i.e. close to the road and with the access ramp to the cafe right under my window. The noise levels in this location were distressing along with inconsiderate door-slamming and restaurant furniture moving.

Excellent price point for somewhere close to the airport. About 10mins drive (in early morning traffic) from here to airport carpark. The room was compact but clean, and it was very quiet despite a busy restaurant next door. Good sound proofing, I think. The TV was very clear with lots of channels to choose from. I would stay here again.

We arrived at night time and the general area looked a bit…like the kind of place you might not like to walk around at night time on your own. I was a bit worried about parking our car in the carpark, which also seems to be a shopping carpark. It ended up being fine.

Comfortable beds, daily housekeeping, free parking free internet. Restaurant and cafe next door which guess can access through hotel hallway The lady at the reception has been really helpful towards my family since day 1 has we have to extend our stay a few times for we have renovations getting done at home. I have never experience such a lovely person who takes pride in helping her guess feel welcomed no matter what. Everything is at arms reach across the road 5min walk to hunters plaza they have Woolworths(countdown) kmart(12am close) mini food court,chemist warehouse clothing shop, 2 degree phone store so much more,also my favorite lil orbits mini sugar donuts and every Friday night is night-market 5.30pm to 12am or till they sell out of food. 10mins to the airport.

Can here footsteps and banging sometimes people slamming doors when you swipe in front or back door. Parking can be a hassle sometimes restaurant is really busy different days share parking with hotel so first in first serve.

We arrived on a Friday night, so we're able to walk down to the Night Market at Hunters Plaza which was only a short 2 minute walk. I also read a review about someone getting cancelled for not arriving before 8pm so was worried we wouldn't make it on time traveling from Paihia, however I communicated this concern with the staff who were aware of our situation and told us just to call them if it looked like we would arrive later so they could make a plan for us.

There was bedding lying in the hall way outside of someone's room. Just looked messy. Would have loved another rubbish bin in the bathroom for sanitary items.

Rooms are very clean and tidy, beautiful decor and everything seems quite new. I arrived quite late but there was still someone at reception which was nice. There was a microwave, plates and cutlery etc.

Not really the rooms issue but was a bit worried about being right next to the entrance door to the hallway but it wasn't an issue. There was a family I think that were staying in seperate bedrooms and they kept knocking on each other's doors which was quite annoying as I trying to go to sleep because I had to get up at 4.30am for a flight. The Inn seems to be situated in an industrial area and at first I thought we were in the wrong place as it doesn't really look like a motel from the outside at night.

Complete surprise - as one looks at the photos of the outside of the building on-line, it looks a bit of a dive. Nothing could be further from the truth. The photos are misleading - the building is low and single story and black - it has an industrial look. When one sees it in the flesh it's actually quite classy. I wish I'd known about it before. I've stayed regularly across the road. This is better. Its very up-to date, cosy and clean, The rooms are well laid out. everything works. Everything I needed, nothing I didn't. And I got the baseline room, Very happy. Would definitely go again.

Only two criticisms - 1. The room had no bedside lamps or light switching, which meant one had to get out of bed to turn the lights on or off. 2. You pay up front when you book. There seems to be no grace period - if you change your mind or have a change of circumstances, it seems that you're out of luck. I may have misread it - this has put me off booking here a number of times. Will book at short notices, but not months/weeks out.

Perfect location. Surrounded by shops and even a shopping centre across the road. Very nice room. Clean and just right for a couple. Definitely coming back and highly recommended

The girl that was at the desk on Saturday morning 10th Feb was very snobby, not approachable. Not even a good morning or hi compared to the lady we first talked to when we arrived (beautiful Indian one). Suggestions: it would be nice to have a stool or a chair in the room to sit. Otherwise enjoyed our stay.

The staff were friendly and accommodating. Especially loved returning and the cleaning ladies had been. They restocked the milk and hot chocolate every day. The bed is to die for. Extremely comfortable. I raved to family members about how comfortable it is. The location of the Inn, is only 5 minutes from the local shopping centre. Very ideal. I would highly recommend staying here. I'll definitely be back again...

The parking is a little to close to the building. It would be easy to hit the gate while reversing. Especially if you're driving a wagon. The white lines indicating the parking spots, needs to be repainted. If it's possible to secure the parking area abit more, that would be ideal.

Clean, super comfortable,Single bed room had everything needed for solo traveler awaiting next day flight. Reception staff very pleasant, helpful and accommodating. Large grocery store chain across the street was convenient for snacks, beverages and a quick pre prepared dinner option-fridge and microwave super handy. Awesome bathroom/shower and comfy bed. Overall, accommodation is really good value for short stay.

Poor signage on hotel- really hard to find especially with front entrance facing multi use parking lot; consider highlighting front entrance more and signage -something much more bold and facing the main street. Not fond of carpeting in any hotel. However, halls and room carpets appeared very well maintained and clean. Although electric kettle is available in room, no option to put a hot drink into- ie. no mug or ceramic like cup for the tea/coffee offerings.

The room had excellent air conditioning which I needed as it was incredibly humid and warm outside; it was lovely getting back to my room and getting cool quickly. The bathroom seemed newly renovated and had a nice shower. The staff were friendly and professional.

Although the room itself was clean on arrival I did find the kettle had food particulate in it and some of the dishes were not cleaned well. I am uncertain what activities in the area have guests coming and going during the night and early hours but there was a lot of loud carrying on, talking and singing in the hallway and much slamming of doors which obviously isn’t easy to soundproof against. I was disappointed there wasn’t a catch (as well as the bolt) on the room door.