Comfortable, had everything we needed. Great to have washing machine when travelling with family too.

It was not made clear to us that the rooms are not serviced on Sundays. When we returned to the room at the end of our day we needed fresh towels so phoned 24 hour reception number. Although some new towels were delivered to us, it was clear that we were seen as an inconvenience. Suggest that staff inform guests of the no service in Sundays at check in, and perhaps reflect the reduced service by charging less for the room on those days.

Stay was great, bed was a bit too hard for my liking, but I was warm & cosy. Shower is Fab!! & having laundry facilities in the room saved me from doing my washing when I got home. Room was serviced the next day and I was very surprised to come back to my room after a long day out, Thankyou Hskpn Staff. I also had reception book me a cab for the airport for a 330am pick-up and they showed up at 310am which was great. Driver was fantastic!

Bed, being a bit hard for me, but warmth & cosiness won me there.

Quest Highbrook's rooms are spacious. Of all the staff I came across, the cleaners were impressive, they did an excellent job, and their mannerisms towards guests felt genuine.

The tv has limited options, they used to provide a great movie selection at this hotel. Im i.t. illiterate, so, I was unable to chrome cast. The fire alarm went off at night, we followed protocol and went downstairs and assembled outside. There was no roll call to check if all the guests had evacuated. The smell of smoke was pungent on our floor, which is where they said it was coming from. We were allowed back in, but there was no feed back as to what the cause was. It was a little scary as when we went back to the room, you could still smell the smoke in the passage way. There was only one staff member on site dealing with it, but, for peace of mind it would have been good to have given feedback and to assure guests it was ok.

Really nice facilities, the little kitchenette had everything you would need and a dishwasher. The dishwashing liquid and dishwasher powder were supplied. In the bathroom there was a great laundry with washing machine and dryer, again the washing machine liquid was supplied. The room was very clean and well designed to fit everything in. We each had two soft pillow and two firmer pillows which allowed you to find one that suited you best. We arrived after check in hours but the receptionist was so lovely and came and met us after hours and was really nice.

The bed was firm. This is personal preference only, as I prefer a softer sleep.

My recent stay at quest highbrook was a delight. The hotel's peaceful, almost new surroundings provided a serene retreat, while its convenient location near an Indian restaurant and a convenience store made everything easily accessible. The staff were incredibly professional and accommodating, ensuring that my experience was nothing short of exceptional. I highly recommend quest highbrook for anyone seeking a tranquil getaway with top-notch service.

Convenient located in the East Tamaki area. Great alternative to The Sebel when the Sebel is booked out. Fisher House for meals is greatly placed location which is within walking distant also Namaste for dinner also an alternative also is great.. Breakfast option downstairs below with Hollywood Breakfast is convenient. Rooms are quiet.

Late night meal options are limited to Uber Eats or alternatively if you have a car then you're fine.

Always enjoy the cleanliness and facilities.

The lady at the desk charged husbands card $300 bond?We have stayed a few times and I don't think we were ever charged that Before?...Also booked under my name like usual,but this time put husband's credit card details in when I booked online.Went to pay with his card at desk and was told I needed a driver's license which I've never driven....or a passport....who carries their passports around?unless you've flown fom overseas....and that next time I have to book and pay with the same name.Weve stayed a few times with yous and just found it a bit off putting.

Excellent room facilities..Very clean, cooking abilities, wash mach and dryer, comfortable bed, interconnecting room. Pleasant environment, good a/c for temp control.

Unexpected extra cost of baby cot ( most places provide for free), additional cost of parking. Extractor fan in bathroom either absent or not working. Huge amount of condensation after use of dryer or having shower. Mould and deterioration will build over time. Room service not avail due to staff shortages, reception close at 5pm. TV could had options of sky movies or streaming alternatives. No external services close by i.e shops, supermarket. Car required.

Central for us visiting family, and access to shopping.

Paid for carparking, given allocated car park number, was never able to park in allocated spot, due to other cars parking there, had to keep going to reception to see where we can park, they were unable to trace who was parking in our allocated spot, as they don't take car registration number plate, and also carpark is shared with other businesses in the area, quite inconvenient.

The reception staff were amazing, very friendly and helpful. The room was lovely, clean and well set out. We had previously stayed at a Quest apartment in Christchurch and were less than impress. This Quest was excellent in every aspect. Could not recommend it more.

I would suggest the addition of a full length mirror in the room, but I am just being fussy. Outstanding, can't fault it