I really enjoyed the help from the staff during the stay. From the moment that we stepped into the Park Inn we were thoroughly looked after. The easy walk around the Hotel with the Mall and other restaurants really made the stay accessible. The rooms were absolutely superb and stocked and cleaned daily. The bathrooms were exceptionally clean and everything worked. The Spa services were also very excellent and of good price for such a short stay. They stay open until midnight which made it so relaxing before bed. Breakfast buffet as part of the stay was very helpful and I felt we really had a good choice of foods for breakfast and the restaurant was so wonderful to help us out to know which dishes were locally sourced. Overall, it was an amazing stay and I would stay again

I stayed with friends on different floors of the hotel so having to get a key card to go to their specific floor where the room was a bit much. But I also understand that's part of the security feature.

The breakfast was superb. I like the selection. Kudos to the one who cooked the egg especially her omelette is very delicious. Though she was busy, she still managed to deliver it to each guest's table.

The room is so small and the television signal.

The location was awesome , for the convention I was attending next door. Very clean. Staff very hospitable and kind. Service was outstanding - front desk to breakfast buffet. Oh the breakfast buffet was second to none. My wife and I enjoyed wonderful meals evermorning. If fact we had two friends come join us as walk inns

Our room was nice , but hardly and counter space - my c-pap barely fit on the little night shelf. The desk was so small I could not fit in to in a chair. No where to set anything but your cellphone on a charger. Bath room was nice. Good room- shower was awesome.

10 points for both check-in and check-out with Celina. Though, she’s alone during check-in but she managed it. 10 points also for the person(Security) who assisted us with our luggage to our room. I also met Ace from reception, he was accommodating. At breakfast, staffs were nice and interactive, please keep it up. During departure, I called for luggage assistance but nobody came after 10mins. Then I realized maybe luggage assistance for departure is not applicable. Which was the down side. 😔 Though Kerve helped us putting our luggages to our car. Overall everything’s okay. The hotel’s beside the mall. Room was well lit and maintained. Handicap friendly.

Nothing. Maybe luggage assistance during departure.

The room is amazing, homey and clean. Also the staff were all friendly and accomodating. Shout to Marren who helped us got the room earlier than expected. My daughter and I were staying the night for the concert. I explained our situation and he made it happen. Big thank you Marren! Truly appreciate what you did

This is trivial, the pump bottles,, where its a little high that when you pump the soap or shampoo that it goes all over the place,, other than that room is perfect! Also just two pillows and not four were put on the bed

We booked this hotel for the location and it did not disappoint - it is less than a min away walk from the entrance of SM City Clark where there are endless options for dining. The hotel is also situated less than a 20 min drive from Clark Airport. Service was amazing as they were able to help us check in earlier and the bed was very comfy.

Rooms were a bit smaller than expected - only complaint is the design of the shower which allowed water to seep out onto the bathroom floor. Apart from this, our stay was great.

Surprised at the size of the room even though I had to pay extra for the premium package. The hotel itself was very clean and the staff were very friendly and helpful. They had area knowledgeable about the area. I will definitely book a room there again.

The rooms that Booking.com advertises are very small in this Hotel so if you are expecting a US sized room you will need to pay extra and Booking doesn't tell you about it. The food at the breakfast buffet is NOT included in the room fee.

The members of the hotel staff with whom I interacted were all very friendly and courteous. In particular, I'd like to commend Paul and Louise from the front desk; they went out of their way to make my stay comfortable. I asked if I could check in earlier, and they came through - even called to tell me I have a room already. There wasn't a large selection of food at the breakfast buffet, but that's okay. Everything I tried was to my liking. The assigned staff was also very attentive. The hotel's location is its primary selling point. The SM Clark mall is just across, and there are many options for transportation in the area.

I wish there were slippers and two pillows for each bed. These are very minor issues, though, and I bet they would've accommodated me had I asked for the items.

Staff were great and very accommodating, facilities were clean, and breakfast buffet was decent. The TV having majority of the information: phone numbers, menu, facilities - was pretty cool. TV channels were great too and wifi was really reliable - was able to play some online games during my stay. Damn that aircon is powerful too. Hahaha, had to turn it down a bit cause it got quite cold.

Not that I didn't like it but the gym could have more pull machines and a barbell rack. Also, the salmon I ordered for room service was quite tough.

Food choices Polite and helpful restaurant staff. We dearly love the staff at the restaurant especially the girl that greets before we get into the restaurant.

1. The design of the bathroom. It awkward to get in the shower. We could not put a mat down near the shower door and the bathroom floor outside the shower got very wet. The bathroom of Room 219 has a bad design. The faucet in the bathroom was very stiff, it was difficult to use. The shower needed to have hotter water, it was not hot enough. Also, the bottom fridge has broken and moldy tiles. This is for Room 219. We stayed in this place before, we had a very nice room except that it was a "twin bed" room. 2. The price I was asked to pay was different from the price I saw on the website. The staff told me the hotel changes the price constantly. I told her it was misleading but she said it is the way it is. The staff name was Rachel Rivera.