We had our awesome staycation! However, we didn't get the 2-bedroom upon understanding from our inquiry that there is only 1 CR & shower for me, my husband and my son. But next time we can book in the 2-bedroom. We got 2 big rooms but unfortunately on different floors. But still the staycation was superb. I was a restful despite the paperwork that I have to do in the room while watch movies in the room and of course the relaxing shopping & dining that we had at the attached Galleria, without going out of the street.

There's nothing that I didn't like. It's perfect!

I have upgraded my stay from King Deluxe room to 1br Suite— 1. Very accomodating front desk staffs, and security guards. Regardless of how I felt with the room, these staffs were superb in customer service. 2. Big and clean room (king Deluxe & 1br suite). 3. Location is very convenient

1. King deluxe & 1br suite: The sink's knob! Must open the faucet before washing hands or face, else it'll be very VERY difficult to twist. 2. King deluxe & 1br suite: The lights. No option to make it white light. I have poor vision, hence yellow lights make it difficult for me to see. A lil bit uncomfortable tbh. 3. King deluxe: Some complimentary items are missing (eg. Slippers, shower cap, etc) 4. 1br Suite: The safe is not working, had to bring all important things with me.

Friendly staffs

The air condition in our room was not functioning. We went to the coffee shop for 2hrs hoping the air condition will be cooler. The room was hot with no ventilation when we went back. We waited for an hour after 3 calls to the front desk to fix the problem. Next time please make sure everything works properly before the guests goes in.

Housekeeping service was wonderful - always on time and left us extra water. Overall the staff was friendly and reliable. Jen, the receiptionist, was fantastic!

Elevator was broken at some point for our level and there was no solution or notification. Breakfast wasn't the best - food wasn't fresh.

Location is great! It is beside the mall so all necessities such as water (they give daily small bottles for 2); restaurants; shopping are all in one place. Also, rooms are big typical of old traditonal hotels.

It's old (but clean) and you can see it's slowly deteriorating such as the carpet etc

The location is perfect, its connected to the Robinsons mall and the SM mega mall is only two blocks away.

The property is old and the decor inside the rooms is quite dated, still works though. Washrooms definitely need some fixing and updates.

upgraded room. the staff who attended at the frontdesk is very polite and accommodating.

the parking for the guest. it took us almost an hour to seek for where are we should be parking. because the parking for hotel guests is not yet available. we were confused where to park though the frontdesk told us where but at the parking area, security there does not know where to bring us. we had a long walk going to the mall and to the 4/f entrance to the hotel, for check in and check out.

The staff were very helpful and warm. Check in and out was very quick. The room was massive. We like the fully carpeted floor. The view from our room was awesome. Play place was so cool. The family really enjoyed our quick staycation.

The aircon settings was constant, it gets cold but not cold enough. There's no channel featuring NBA in the TV. But overall, it was a great experience.

Mall access

traditional. everything I expected of a basic hotel was there. no surprises. Just as I want it.

there was on going construction when I checked in