Room was spotless clean and artfully decorated. It was rather small but sufficiently comfortable for a one night stay. Our room windows were facing the garden (thanks to the hotel staff who kindly accomodated our wish),, thus it was very quiet at night. The distance to the Old Town, Barbakan and Mariacka Square is not that far: some 10 mins of brisk walking. Hotel provides secure parking for an extra charge - another plus. All staff members were very kind, helpful and spoke fluent English.

While breafast was good and varied, we wouldn't call it excellent. First, pancakes and pancake-wrappings of sweet cottage cheese were put next to pastries, thus were quite cold. Then, you get just "generic" coffee, unless you want to pay extra for espresso, capuccino or americano.

The room and the bathroom were spacious and had a lot of storage space, shelves and drawers, which was great. There is a minibar available in the room that can be handy, also free water every day. Breakfast was good, although I admit that after a week I got a bit bored of the same things.

The same type of rooms can be quite different. I stayed there with other people and each room was different, not just in design, but in comfort. For example, some face the inner garden (very nice) and some face the parking space and street. Unfortunately I had this type of room and it was noisy from time to time. There were even big cars (maybe suppliers for the hotel, delivery?) parking in front of my window at 5-6 am and unloading stuff. Even with ear plugs in I could hear them.

Everything was smooth sailing from start to finish. Communication from the hotel from the moment we booked was great. They offer tours and excursions and gave us lots of information before we arrived. When we got there, staff were wonderful. Very warm, welcoming and helpful. Our room was on the ground floor and was a standard size. We had everything we needed and the bed was very comfortable. The room was spotless and very well decorated. (The room lighting was good if you're into Instagram photos lol) Location is great. The hotel is slightly north west from Krakow Old Town Square and only a 10 minute walk away. There are shops and bars within minutes of the hotel too. We had an early check out at 3:30am and the reception booked us a transfer (which cost 110zl) to the airport. Everything was wonderful and we will definitely be returning in future.

The breakfast wasn't to our taste. There wasn't a lot to choose from if you're not a meat and cheese lover. I would have preferred a wider range of hot options and maybe a toaster. But that's very much opinion only and didn't affect our stay.

Room was lovely, spacious, comfortable, lovely balcony, TV, tea/coffee facilities, comfortable (twin) bed.

Requested a double bed at booking. Asked at check in if we had a double bed, was told yes. Surprise surprise, it was 2 beds pushed together. Breakfast was shocking. Website says they pride themselves on offering fresh breakfast items at the request of the guest such as omelettes and boiled eggs. Was told rudely no! We don't do. Had a finger rudely wagged towards the breakfast table which on one morning was an odd offering of cheese and ham pasta????????????? Went and asked at reception to be again told we don't do. When I said it was mentioned on the website I was asked to provide proof!!! As if I was lying!!! When I presented the woman with the evidence I was then shrugged at and told the restaurant is nothing to do with the hotel!!!!!!!!!!! I had no more to say about that.

The room is lovely good size very clean. We had a drink in the evening as a company was brought in but they were not there every evening which was a disappointment. I loved the food but my husband is coeliac and it was a bit of a struggle for him

I think there needs to be a bit more help for those with allergies but l realise l should have mentioned this in our booking. Rather than using small plastic shampoo etc large dispensers would be more eco friendly

Room was well appointed and comfortable. Requested quiet room and it was very quiet with a small quirky courtyard view from our balcony. Some noise from room above and corridor but this didn’t disturb us as only during early evening and breakfast time. Breakfast was very good and a little different. We treated ourselves to a meal in the hotel restaurant and it was an amazing experience.

Not fully opaque door in bathroom! Why do hotels do this?

It was lovely and quiet. Approximately 15 minutes walk into the center. Very clean. Nice staff that were lovely and helpful. Excellent and different breakfast.

Disappointed the restaurant was only open 3 nights a week and this was a taster menu And expensive. Very disappointing when you have been out all day and just want to eat in the hotel. No toilet in hotel lobby. restaurant one closed at breakfast time. Small things but they could be put right.

lovely room - lovely balcony - ashtray for smoking on balcony - really friendly and helpful reception staff - spotlessly clean. Bread rolls in the morning were to die for!

Mattress was soiled with stains (when sheets were pulled to reveal mattress!!! NOT A GOOD LOOK from brown liquid on mattress! (room 208 - this should be replaced then mattress protector put on! Breakfast - too many sweet things! need more savoury options.

Breakfast lovely. Restaurant closed arrived too late but looked nice Nice garden. Pleasant staff.

Well we were in a room that had no aircon and no way of opening the skylight to get any ventilation. So we were massively hot. The real issue that the owners had no knowledge of until we told them. We were kept awake all night by an animal thumping about on the roof and making screeching noises. We figured it was cats fighting. Hopefully this has been dealt with. now.

The beautiful decorations, the garden was stunning along with the ‘animals’ doted around. The bedroom was cleaned spotless everyday and towels and bedding changed. The breakfast was extremely varied and plentiful.

The only thing that could have made it any better would have been a fridge in the room as it was near 30c so it would have been a nice thing to have your drinks cool.