This is my favorite hotel in Krakow, for many reasons: the staff is always super friendly and helpful. I had to send a parcel to Germany (from the nearby Post office) and they offered to provide me with packing material such as tape, etc. The rooms are also very comfy and there's a water heater to prepare tea or coffee in each room. The breakfast is included in the (very fair) price and it is really excellent.

The single room isn't really spacey so I wouldn't stay there if I had to stay for more than two or three days.

From the beginning to the end of our trip we were welcomed with the biggest smiles from such friendly staff who were professional and caring and who genuinely wanted to help. We were made to feel so welcome and the hotel was perfect for everything. The breakfasts were amazing with so much choice and were set out with such care and attention , absolutely superb the delicious evening meals were some of the best pastas and burgers we have ever eaten just scrumptious and the waiting staff were attentive and again so friendly. Rooms very clean with fresh towels on request and beautifully decorated rooms and reception area and restaurant. Bravo to all the team keep up the exceptional work you have something special which we will come back to visit. Thank you for looking after us with so much love and attention it meant a lot.

Perfect hotel, fantastic staff, delicious food, spotless rooms and location right bang central for everything, so there was absolutely NOTHING that we didn’t like.

We chose this hotel for it's proximity to the old town, so it turned out to be in an excellent location with a short walk into the centre of Krakow. The hotel and room was clean throughout with a lift to all 7 floors. Our room was spacious and comfortable and the bathroom a good size. The shower was great. The breakfast was typically European but plenty of it. The best thing that stood out for this hotel was the staff. They were so friendly and helpful that it made our stay so welcoming. The price we paid was excellent value for money. We would recommend this to anyone wanting to stay in Krakow.

The only thing I can think of was to improve the choice of breakfast cereals.

we had stayed our first night in an apartment in krakow and had to move for noise, heat and stairs access reasons so we chanced booking this hotel on very short notice and we were not disappointed. Very friendly, helpful staff. Tea, coffee, water, lemonade and cookies available in reception at all tines and a lovely staff member made my parents a cappuccino while they waited for us in the reception area. Rooms were very quiet despite hotel being on a busy road and the room doors closed quietly. beds were very comfortable and the rooms with a balcony were lovely to be able to sit and get some fresh air. Excellent location very close to old town but yet a nice distance away from noisy pubs and night life.

nothing, I have only good things to say!

the location was perfect for us. The Old Town, Main Plaza, St Mary’s basilica, the Cloth Hall, are all a few easy minutes walk away. the trams get you everywhere and the stop is a minute away. Bolt works extremely well for everything else. The most important part of our stay at Hotel Wielopole was the amazing staff. Rafal, Sylwia (Sylvia), and all at the front desk will help with any of your needs- we have traveled for a month, and they were the best front desk staff. our room was a bit tight, but it was clean, well prepared for our visit, and we had a nice balcony on the 5th floor. there is breakfast available in the morning downstairs. The attendant will make a delicious tall cafe latte upon request- don’t drink the coffee out of the pot! BobbyWz

I would prefer more uniform sleeping pillows, even if what was provided was perfect for reading or watching tv

Great location, will only clean room if you leave sign on door (which I really appreciate), good bathroom and comfy bed. Nice staff too.

Ridiculous choice of pillows (huge and 6 inches high or less than 1cm high and tiny). Twin beds is a double bed with 2 separate quilts. I asked for rooms away from the lift and near each other which was not provided but the other request I made was honoured. Booked 2 rooms for the same price but one was much bigger than the other. When paying was not recommended to pay in PLN which would have saved me 40 quid.

Cosy hotel most suitable for the single traveller, located near the old town, Wawel castle & cathedral and Kasimierz for variety of good dining and interest in the Jewish heritage. Breakfast choice too was very good. The staff were most helpful in checking bookings and travelling options e.g for visiting Schindler's factory. Efforts to express my gratitude in Polish were gracefully received 👌. My time at Hotel Wielopole will stay long in the memory and I will definitely book again for next visit to Kraków ☺️

Ultra nice, friendly and professional staff with a personal touch that you don't get in main stream big hotels. Spotlessly clean throughout and a fantastic breakfast. Receptionist went out of her way to get us a take out breakfast bag for early trip to Auschwitz.

Nothing. Well the only small thing and it won't stop the five star review was the lady running the restaurant on the night we got there. We arrived late on but asked reception if the bar was still open. This was 9.35pm. She said it shuts at 10pm. When we asked for a drink in the restaurant she said its closed! She was abrupt and we did say we only wanted one beer. If you shut at 10pm you shut at 10pm not 9.35pm.

In my opinion this eco-friendly Hotel one of the best hotel in hearth of Krakow. Windows close perfectly. There is no noise from the busy street. The air-conditioning quiet and efficient. The room is clean, and the beds are komfortable. The breakfast is fine and plentiful. The staff are kindness and helpful. Parking is possible in front of the hotel, on the street. We were very satisfied! Highly recommend to all.

It would be good if the hotel has own parking place.

EXCELLENT front desk staff who all spoke good English. Nothing was too much trouble to arrange. For the price the location was great and near to major points of interest. Buffet breakfast very good and in the same place an excellent pizza pasta in the evening. Room had nice balcony to watch the world go by and still quiet at night. Bathroom large.

Our particular room was a bit cramped....twin beds pushed up against wardrobe. Dark older decor but really quite adequate and with a fridge