Three of us stayed in a two-bedroom apartment and we had everything we needed for a pleasant and comfortable stay. The location was good and the main square was only a 5-10 minute walk away across the gardens. The staff were friendly and welcoming and the accommodation was very clean. We had a couple of evening meals and one breakfast at the nearby Smakolyki restaurant and can highly recommend it. The food was delicious and the portions were massive.

Everything about our stay was great :-). The accommodation is up several flights of stairs without a lift, however, so those who are less mobile would perhaps struggle.

Location was amazing 5 min walk from the square lots of shops etc around. Room and the kitchen facilities were very clean with fresh water always available. The room was very modern and comfortable. Loved the light up mirror in the bathroom. We love that there was a wireless charging point for our phone on the lamp and also a plug available with a wireless charger.

The walls are paper thin and I could hear next-door snoring. Also when a tram would pass it would vibrate the room but that wouldn't stop me staying again as you don't really spend much time in your room.

The location was perfect! It was walking distance from the town center, and an easy walk through the park. There are also 2-3 restaurants right below the building, in case you do not wish to walk too far! The room was slightly small but manageable.

We had a slightly hard time finding the exact building, as were following the GPS and it didn't lead us to the right point. Also, there was ZERO interaction with any staff, everything was automated. While it was convinient and efficient, sometimes having a staff & reception can be helpful in case you need to ask some questions.

The Novumhouse's apartment is located just few minutes walk form main squere at the university building. Neraby you can find store and Cafes or restaurants. Also tram stations are few meters from the building. The apartment is spacious and bright. In kitchenette you can find all utensils for meal preparation. Also bathroom is equipped with all necessary cosmetics and towels. I liked the mirror lighting which was very helpful in doing make-up. Young, helpful stuff. There is possibility to store luggage.

The apartment is located at the main street and it's quite noisy with tram line. We took few days to get use to it. The entrance to apartment is shared with main entrance to Novumhouse's reception and other rooms. The door has poor insulation, so you can hear every guest passing . There is no elevator in the building. Interent wasn't working well. A part of tee, you will be charged for all drinks and coffee capsules. No cash operations possible, everything goes thru the app.

Spacious, modern, secure, bright and warm, clean room and bathroom, good selection of tv channels, toiletries in bathroom provided, great bathroom light! towels were changed regularly too. perfect location, literally 5/10 minute walk from old town and 15 from wawel castle. kitchen available also which we didn’t notice until we were leaving but is a great added touch if needs be. storage room available. easy and self explanatory check in system.

we would have preferred still water provided in the room as opposed to the sparkling water that was provided but that is just our personal preference

the location was perfect. Just across from the park and University with a 5 min walk to the main Market Square, but there are restaurants and shops around the corner too. it was spot on for us.

Staff were very helpful when we arrived in the evening and could not figure out the codes to get in! that part is a little confusing as Novumhouse is one floor at the top of a large building, but we called the team and they were great. I think the explanation for getting in could be a little clearer as there are so many locks! this was the only thing we found difficult.

Fantastic location, very close to the main square. Comfortable toom in old-apartment building. Excellent value for money.

I had a problem on leaving my room at 7 am on the first morning. A little alarm sounded, then an orange light flashed on the key pad. I couldn't get back in. Reception only opened at 9. Luckily, I had things to do, so I went for a walk and came back jiust after 9. The young lady in the office downstairs office rang the manager. By the time I got back upstairs, the keycard was working again. I didn't realise that I could order breakfast, which was a pity. I couldn't work out how to use the plug in the washbasin.

Amazing location! So close from the main plaza and walking distance from the castle and cool Kazimierz. Studio was clean, spacious, bright, fresh, welcoming and also quiet, not noise giving the windows were facing the street. An amazing place to stay in Krakow! Nice minibar with water, coffee and other juices.

Everything was great. Just personally (For me) as I need darkness to sleep, the curtains left the room still too bright. so I had to cover my face to sleep better. I like darker curtains but as just said that was me.

It was light and breezy. Good aircon. Good facilities in terms of the mini kitchen. It was very clean and stylish. The location was excellent. Good that there is ample toiletries.

There is a lot of stairs and no lift. There was no communal seating in the 2 bed apartment which was a shame, such as a living room or seats on the balcony. The beds were a little uncomfortable for us and the pillows were rubbish.

Room was beautifully decorated Bed was really comfortable Ensuite bathroom was great (hot water and great water pressure) Very clean Toiletries and towels provided were of a high quality Great location, easy to get around Kraków from here Great value (paid discounted price of £113 for 4 nights)

Whilst they were good at replying via the Booking.com chat feature, only saw the reception staff once and it would have been useful to be able to ask them questions in-person Addition of a drawer unit in the room for clothes would help keep it a bit tidier and less on display WiFi was sometimes flaky and a bit slow Creaky floor from people upstairs