The old but so new at the same time (zero scratches) furniture made the room look cozy and beautiful. I really enjoyed it. Same with the decoration in the hotel alleys. The location is 100% perfect in the center of Torun and there are nice restaurants and jazz bars within 5min walking distance or less.

The staff could be friendlier. They were polite and professional. But they should use the words "Welcome", "Goodbye", and "Hopefully see you again" more. Otherwise, they were excellent. Maybe it is my misunderstanding of Polish philoxenia. I would surely pick Hotel Retman for any future visit in Torun. Thank you!

Very clean, comfortable, spacious and beautifully furnished room. There was a street view from the window. The room was equipped with an electric kettle, instant coffee and two bottles of water. There was a daily housekeeping (you can ask for more coffee for example). Good location next to Vistula River and Old Town.

Breakfast: If you are vegan, be informed that there is no soy milk or other plant-based products, mainly bread, fruit, marmalade, coffee, tea and juice.

The location was perfect for us, right in the heart of the old town. Buffet Breakfast was very good with a wide choice of hot and cold food.

There is no lift, and the stairs are very steep. Our allocated room was on the third floor. We were offered an alternative on the second floor, but the room was not suitable for us. Staff carried our cases down at the end of our stay. We were glad that we didn't have a car because apart from a drop-off, the hotel has no parking of its own.

Excellent location, Quick check in from friendly English speaking receptionist. Very comfortable bed. Plugs sockets in perfect locations! Great breakfast. 25 mins approx walk from railway station with great views en route. Unsure of parking as didn’t require it.

For me the pillows could do with being replaced as they were a tad lumpy.

This hotel is managed with love, I have to say…the roses in the vases are real…lots of real flower bouquets in the breakfast room, breakfast indeed is sophisticated and excellent. Since there is no escalator because it is a charming old building the manager carried my heavy suitcase up and down the stairs, arranged and packed the taxi ready to go in the morning.

None

Breakfast is great. The variety of hot served and cold served food is enough. The lounge for breakfast is cozy; the decoration is elegant and peaceful and the personnel is hospitable. The reception is great. We have been helped with our extra needs as early checking, iron, luggage keeping (after check-out). Room was clean enough.

The noise level from the street during the night is high - this is not the fault of hotel and difficult to improve. The amenities in the bathroom could be a bit better. With this price level they were enough though.

we liked the location of this traditional hotel, in easy reach of all parts of the historic town centre but also in reasonable walking distance from the main station, using the pedestrian walkway over the Vistula river. good breakfast buffet,Wi-Fi, kettle in the room too.

it’s an old townhouse building so a few creaks from the staircase (no lift) but not a problem for us

Courteous staff at front desk and breakfast room. Great location in the old town, efficient Wi-Fi, comfortable beds. Varied and very good breakfasts. Very good value for money. As the hotel is located in a historic tenement house and there is no elevator, the elderly or those with mobility problems should request a room on the lower floor.

Too little bath gel/shampoo (20 ml bottle) for two days.

Clean and tidy rooms in heritage building. Very centrally located in old town, all sights in immediate proximity. Very good breakfast with great variety on offer.

As there is no lift, economy rooms on 4th floor can be a challenge……lower floors as well

Excellent breakfast, very friendly and helpful staff, K., the guy at the reception, was so kind to solve my problem. Perfect location and clean room.

Should have asked the room on the quite side of the building. No cleaning every day.