The place, gorgeous quinta on the Douro River with lots of character (check out the chapel too). The gardens, the pool, the tennis court. The staff, very helpful and courteous in a natural, smiling way. The evening meals on the terrace, followed by pool tournaments in the play room. Great for family entertainment and relax after sightseeing.

Nothing really. Perhaps something could be done to screen off the noise of the small local train passing by with some sound absorbing panels...but it's a minor inconvenience and one gets used to it after a couple of days.

The location is magical. The staff is sweet and just attentive enough. The pool was clean, the river access was great. The view from our room was perfect. A great place to just HANG OUT

We had a room with "twin beds". We like that, but the beds are too hard. They have made the choice to not air condition the rooms. We respect that choice, but a room fan would help keep air moving and/or bring cool air in during the night. (It was quite warm). Dinner was wonderful, but we are used to having more vegetables in a meal. (This is an issue in most restaurants in Portugal). We realize that in Portugal, gluten is in almost everything, it would be nice if there were more things that the gluten allergic person in our group could eat.

This was one of the finest places we’ve ever been! The staff is fantastic, the location is literally perfect! The food was wonderful. Only complaint was the beds were a little too firm for our tastes. Also for light sleepers the train coming through a couple times a night might be a problem. But all the other wonderful factors more than made up for any comfort with the beds or sound at night. We had one of the greatest time of our lives there. We absolutely recommend!!!

As mentioned, the bed seemed rather hard. It is close to the train station which is convenient, but there is noise when the trains come through. No way around it. But Please, don’t let that stop you! You won’t be sorry.

Wonderful stay in a villa dating back to the 18th century, situated right on the Douro river. You get a feeling of exclusivity here. Dining with a view of the river and the vineyards. Can be reached in a few minutes from Ermida station via a bizarre route right along the railway line. You'll feel like you're stepping back in time a century. Friendly staff who genuinely try to make you feel at home. And of course the beautiful swimming pool! We will definitely come back here.

Breakfast could be a bit better with some more variety and some healthier options. Dining here is a treat, but the culinary quality could be a bit higher. The sanitary facilities are also a bit outdated (but everything works!) But these things hardly detracted from the unique experience we had here.

Location, friendly welcome, homey environment, quietness Even with a railway crossing the farm - actually one of the charms. The railway station very close by allowed us to travel without the car, even for a just a dinner

Staff could be more professional, although they were all very nice and friendly; Breakfast could be more farm-like

I do love this place so much, from the quirky access from the station, to its gardens, the amazingly atmospheric old building, the ludicrously gargantuan meals, and of course the lovely helpful staff. It's wonderful too that such a stately old place can be run so informally yet efficiently. Cozy in the winter and idyllic in summer (breakfast / dinner in the garden as the Douro slides by...) And nice cats too!

If I have to say something under this heading, maybe a main door/gate key to the property would be good? No big deal though!

lovely gem, feels like an old monastery which has been changed to a hotel. Really love the building. The staff is very friendly and like in France you can eat what the chefs cooking. No choices, but superb food 👍 the Veal was delicious

the beds might not be suitable for everyone. the beds are still spring mattresses. still had a pleasant sleep

Wonderful historic mansion right at riverside with great pool, charming interiors. Friendly staff.

Shower (drainage) was dirty, towels too small (advice: ask 5 euro more per night and buy better and bigger towels as well as missing pool towels). Beds old and make a lot of noise when you turn.

Everything, the whole stay was peaceful. the place is beautiful, easily accessible by train (few minutes by foot from the train station). The staff was great and welcoming. Dinner was good with a beautiful view!

Nothing!

Amazing location, and the river view and the walk to the train station extraordinary.

Unfortunately when we arrived the swimming pool wasn t available but it was just a small detail as everything else was lovely!